Wing Assistant jobs in Metro Manila

The Placement Specialist owns the full accelerated demo-to-staff process at Wing Assistant. This role is responsible for converting prospects into clients by running high-impact Google Meet demos and bringing two live candidates into every call so clients experience real Wing…

Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion. Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations. Troubleshoot customer issues and…

Own the customer journey from contract signing through implementation, launch, and ongoing success. Take new customers live by configuring workflows, call forwarding, and integrations. Build and improve AI agent behaviors, including prompts and escalation logic. Implement new…

1. Client Auditing & Quality Assurance Sales Call Auditing: Review all closed deals to identify solution opportunities based on deal value, client goals, VA alignment, and churn risk factors. Deal Risk Management: Flag vulnerable accounts early. Design and execute proactive…

Wing Assistant places contractors across 25+ role types — GVAs, EAs, SDRs, CSRs, and more — for clients across the Philippines, LATAM, and global markets. Internal coordination runs through Discord as the single source of truth: pre-demo requests, mid-call heads-up, post-demo…

The Resolution Specialist is responsible for handling escalated customer concerns, service issues, and complex cases that require thorough investigation and timely resolution. This role ensures customer satisfaction, protects company interests, and works closely with…

Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback Develop and deliver coaching plans tailored to…

Client Relations Coach at Wing Assistant in Metro Manila. Full-time · Remote.

Preferred Skills: Background in SaaS, B2B services, or subscription-based support Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad Training or coaching certifications are a plus

The Activation Specialist is a post-sale, revenue-driven role responsible for ensuring newly closed accounts are fully staffed, activated, and successfully onboarded. Acting as a post-sale Account Executive, this role owns client follow-ups, recruiter coordination, interview…

Sales & Customer Success Trainer at Wing Assistant in Metro Manila. Full-time · Remote.

As a Recruitment Operations Manager, you will own and build the end-to-end hiring engine - scaling high-volume recruitment while designing the systems, channels, and processes that power it. This is a hands-on leadership role combining team management, operational execution, and…

Customer Success Manager Coach at Wing Assistant in Metro Manila. Full-time · Remote.

Wing is expanding its Customer Success organization to deliver a more structured, proactive, and high-touch client experience. As part of this new model, the Customer Support Representative (CSR) plays a key role in supporting Customer Success Managers (CSMs) by handling…