Inside Sales Manager

Who We Are X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xlabbikes.com See an insider’s look of our factory: Youtube Video _______________________________________________ X-LAB is seeking a highly organized, execution-focused Inside Sales Manager to build and scale the operational backbone of our U.S. dealer network. This role will work cross-functionally with sales, customer support, logistics, marketing, and e-commerce teams to improve dealer experience, sales efficiency, and operational consistency. The ideal candidate thrives in fast-paced environments, has strong systems thinking, and is comfortable building processes from the ground up. This position is located in our Santa Monica office 5 days a week. What You’ll Do Manage and maintain CRM systems, ensuring dealer information, pipeline status, and sales activities remain accurate and up to date. Build clear documentation and standardized sales processes, while driving CRM and data-entry compliance across territory sales teams. Establish and optimize operational workflows across dealer onboarding, ordering and fulfillment, “Online Order, Local Pickup” programs, dealer ecommerce/POS integrations, and dealer resource center management. Provide daily operational support to the field sales team, including dealer orders, inquiries and backorder support, demo/sample bike coordination, technical issue coordination, travel management, and other sales support needs. Build and maintain sales performance dashboards with timely and accurate tracking on sales activity, dealer growth, and team performance metrics. Support dealer events and activations by coordinating POP materials, demo bikes, employee purchase requests, and other operational and logistical needs. You’re a Great Fit With: 5+ years of experience in sales, with at least 3 years in a sales operations or business operations role B2B sales operations experience (SaaS, AdTech, InsureTech, MaaS, etc) Demonstrated ability building CRM tools and reporting systems Familiarity with inside sales operations, purchasing workflows, and customer lifecycle management Ability to thrive in a fast-paced, metrics-driven environment Our Compensation and Benefits Competitive base salary plus commission Demo bike fleet and comprehensive travel allowances