IT Manager

Experience: 10+ Years Key Skills: • IT Governance & Compliance • Budgeting & Asset Management • IT Infrastructure Management • IT Operations & Service Delivery • Network & Server Administration • Cloud Technologies (Microsoft 365, Azure, AWS) • Cybersecurity & Risk Management • ITSM & ITIL Practices • Incident & Change Management • Active Directory & Identity Management • Vendor & Stakeholder Management Good to have Process Oriented Certified in Microsoft Security (SC-300 / SC-200) ISO 27001 Lead Implementer Skills & Responsibilities: • Manage and maintain IT infrastructure, including servers, networks, firewalls, and cloud services. • Ensure high system availability, data security, and business continuity through effective backup and disaster recovery practices. • Oversee helpdesk operations and ensure timely resolution of user issues within agreed SLAs. • Administer Microsoft 365 / email systems, user access controls, Active Directory, and endpoint security. • Monitor network performance, internet connectivity, VPNs, and security configurations. • Manage IT assets, software licenses, and ensure compliance with organizational policies. • Coordinate with external vendors, service providers, and ISPs for support and procurement. • Develop and implement IT policies, SOPs, and security standards. • Support business applications (ERP/CRM/Service tools) and recommend technology improvements. • Maintain documentation of IT systems, configurations, and processes. • Ensure periodic audits, patch management, and cybersecurity best practices are followed. Qualification Bachelor’s degree in information technology, Computer Science, or related field. Certification ITIL, Microsoft, Cisco, or equivalent.