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Active5mo ago

Manager Call Center

Employment

FULL TIME

Work mode

On-site

Experience

1–2 years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Job Summary: The Call Center Manager oversees call center operations, ensuring excellent customer service and efficient workflow. Responsibilities: Manage and supervise call center staff. Develop and implement call center policies and procedures. Monitor performance metrics and prepare reports. Handle escalated customer/patient complaints effectively. Train and mentor new employees to maintain quality standards. Qualifications: Bachelor’s degree in business, Management, or related field. Proven experience in a call center management role. Fluent in English + Advantage in Arabic (spoken and written) Skills: Leadership and team management abilities. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.

About this listing

  • Source: Royalhealth's official careers site (via Keka) · last confirmed on the source 29 Oct 2026
  • Posted 12 May 2026

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What they are looking for

Skills & requirements

customer service

Qualification

Bachelor’s degree in business, Management, or related field. Proven experience in a call center management role. Fluent in English + Advantage in Arabic (spoken and written)

Department · Call Center

Hiring company

Royalhealth

Healthcare

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