Salary not disclosed
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Role overview
Job description
Job Summary: The Call Center Manager oversees call center operations, ensuring excellent customer service and efficient workflow. Responsibilities: Manage and supervise call center staff. Develop and implement call center policies and procedures. Monitor performance metrics and prepare reports. Handle escalated customer/patient complaints effectively. Train and mentor new employees to maintain quality standards. Qualifications: Bachelor’s degree in business, Management, or related field. Proven experience in a call center management role. Fluent in English + Advantage in Arabic (spoken and written) Skills: Leadership and team management abilities. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.
About this listing
- Source: Royalhealth's official careers site (via Keka) · last confirmed on the source 29 Oct 2026
- Posted 12 May 2026
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What they are looking for
Skills & requirements
Qualification
Bachelor’s degree in business, Management, or related field. Proven experience in a call center management role. Fluent in English + Advantage in Arabic (spoken and written)
Department · Call Center
Hiring company
Royalhealth
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