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Manager, Quality, AirCover

Airbnb·📍 Canada

Employment

FULL TIME

Work mode

On-site

Experience

10+ years

Salary

From C$128K/yr

Role overview

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: This Senior Quality Lead will own the quality program for AirCover. AirCover is Airbnb's host protection and property damage insurance product, handling claim reviews at global scale with direct financial exposure in every case. The Difference You Will Make: This function requires a quality leader who can operate rigorously in environments where the stakes of a wrong answer are high, the workflows are complex, and quality measurement must go beyond behavioral compliance to evaluate decision accuracy and

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About this listing

  • Listed from a Greenhouse careers board
  • First seen by Jobiba 1 Sept 2026

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What they are looking for

Skills & requirements

Qualification

Bachelor's Degree, preferably in related field required; MBA or Masters preferred; Preferred COPC certification; Six Sigma Green or Black Belt; All qualified individuals are encouraged to apply

Department · Community Support

Hiring company

Airbnb

Technology

Get an Airbnb for every kind of trip → 7 million holiday rentals → 2 million Guest Favourites → 220+ countries and regions worldwide

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