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Active1mo ago

Membership Strategy Manager

Soho House & Co.·📍 55 Water Street, Brooklyn

Employment

Full-Time

Work mode

On-site

Experience

Not stated

Salary

$80K – $95K/yr

OverviewRequirementsCompanySimilar jobs

Role overview

Job description

The Role… The Membership Strategy Manager is responsible for delivering Soho House’s global membership strategy across a set of key Houses, translating centrally designed frameworks into locally relevant plans that protect and grow membership revenue. Houses and areas of focus are assigned by the Global Membership Strategy Manager and Chief Membership Officer according to what the role’s base geography allows, and may change over time in line with business need. Reporting to the Membership Strategy Manager (Global), the role takes agreed global strategy — across retention and engagement, intakes and applications, and new House openings — and leads its execution across its assigned Houses in partnership with the Regional Membership Director, House Membership teams and the Soho Support Member Success function. The role is the strategic link between global strategy and local delivery. It ap

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About this listing

  • Source: Soho House & Co.'s official careers site (via Greenhouse) · last confirmed on the source 29 Oct 2026
  • Posted 4 Sept 2026

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What they are looking for

Skills & requirements

aisalesforceCRM

Qualification

Significant experience in membership strategy, retention, customer success, loyalty or lifecycle marketing within a membership, hospitality or premium customer environment. Proven experience delivering engagement and retention strategies that improve customer or member lifetime value. Experience delivering acquisition as well as retention — intake or sales targets, offer design and funnel management. Experience supporting new site, venue or market openings in a hospitality, retail or membership environment. Experience operating in a matrixed international business, delivering centrally designed strategy through local teams without direct authority over them. Strong analytical capability, with experience using CRM platforms (ideally Salesforce) and customer data to inform decisions. Experience working with behavioural insight, segmentation and predictive models to influence customer engagement. Demonstrated ability to translate complex data into commercially focused recommendations. Proven experience working across multiple business functions and influencing stakeholders at all levels. Strong presentation, communication and stakeholder management skills, including experience present

Department · Membership & Events

Hiring company

Soho House & Co.

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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