WA
Makati, Philippines· Full-time
Artificial IntelligenceAIRecruitment
WA
Salary not disclosed
Check market pay for comparable Operations Supervisor roles before applying.
Role overview
Job description
Team Success Supervisor
Are you driven by the opportunity to inspire teams and deliver exceptional client experiences? Wing Assistant is seeking a Hybrid Team Success Supervisor to elevate our Virtual Assistant's performance and ensure top-notch service across industries!
About the Role:
As our Team Success Supervisor, you’ll play a vital role in leading, coaching, and managing our Virtual Assistant team. In this position, you will focus on guiding team members to reach their fullest potential while fostering a collaborative, client-centric environment.
Roles and Responsibilities:
Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture. You’ll ensure each team member understands their goals and has the resources they need to succeed. Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth. Attend 2-3 in-person collaborative sessions per week with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery. Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required. Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met. Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency. Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team.
Qualifications:
Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching teams. Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles. Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base. Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback. Experience with remote work tools and platforms (e.g., Discord, Gsuite, Asana), and managing teams across different time zones. Availability to participate in in-person meetings with the core team 2-3 times a week. Analytical mindset with a proactive approach to addressing challenges and improving team processes.
Environment & technology needed for the job:
Fast reliable Internet connection & reliable electricity Professional microphone headset or functional computer microphone equivalent Fast, responsive computer Clean & professional background/audio environment for video calls with customers
Benefits
People-focused company with a culture centered on community and personal growth Ability to network with executives at one of the fastest-growing companies in the US Opportunity to obtain knowledge about many industries simultaneously Hybrid work-friendly Avenues for rapid promotion & salary increases as the company scales Be a part of an early growing customer success team at an early stage, high-growth company Competitive compensation
At Wing Assistant, we believe in empowering our team to reach their full potential. If you’re ready to inspire, lead, and make a lasting impact, we’d love to meet you!
About this listing
- Source: Wing Assistant's official careers site (via Lever) · last confirmed on the source 29 Oct 2026
- Posted 3 Nov 2025
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What they are looking for
Skills & requirements
Department · PH Active Pooling
Hiring company
Wing Assistant
Technology
Hire top virtual assistants worldwide for under $8/hr. Includes free CSM, training, WorkSpace app, expert supervision, and flexible month-to-month plans.
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