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Active5mo ago

Principal Customer Success Manager

Hiya·📍 London, United Kingdom

Employment

FULL TIME

Work mode

Remote

Experience

SENIOR LEVEL

Salary

£100K – £130K/yr

Role overview

Job description

About Hiya At Hiya, we’re making business calls more trusted, useful, and effective. Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes. This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers

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About this listing

  • Source: Hiya's official careers site (via Ashby) · last confirmed on the source 4 Nov 2026
  • Posted 12 May 2026

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Role market pulse

How Customer Success Manager demand looks in United Kingdom

71/100 · rising

Live jobs

38

Posted 30d

34

30d movement

+750%

Remote share

39.5%

Salary listed

39.5%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Department · Sales - Customer Success

Hiring company

Hiya

Technology

Hiya delivers AI-native voice security and branded caller ID for operators, businesses, and people — blocking spam, scams, and deepfakes at network scale.

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