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Active3d ago

Product/Application Support Specialist

WIN Home Inspection·📍 Noida, Uttar Pradesh, India

Employment

FULL TIME

Work mode

On-site

Experience

5 years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

ABOUT THE PRODUCT SUPPORT SPECIALIST ROLE: WIN is looking for Product Support Specialists to provide exceptional support to users of our cloud-based applications and digital products. You will develop a deep understanding of our products, business processes, and user needs to help users navigate features, troubleshoot issues, configure applications, and get the most value from our technology. We are looking for people who are curious, resourceful, and highly user-focused. You should enjoy solving problems, learning how products work, and explaining solutions in a simple and empathetic way. You will also be expected to embrace AI and modern productivity tools to research issues faster, improve documentation, identify patterns, and make support more efficient and scalable. KEY RESPONSIBILITIES: Develop deep product and business knowledge to become a Subject Matter Expert across WIN's cloud

What they are looking for

Skills & requirements

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Qualification

2–5 years of experience in Product Support, Application Support, SaaS Support, Technical Support, or a similar role supporting cloud-based business applications. Strong ability to understand software products, business workflows, and application functionality and translate that knowledge into effective user support. Hands-on experience with ticketing, help desk, CRM, or knowledge management platforms. Comfortable using AI tools such as ChatGPT, Copilot, Gemini, or similar tools to research, summarize, document, and manage work more efficiently. Strong curiosity and willingness to experiment with new AI tools, technologies, and more efficient ways of working. Excellent analytical, troubleshooting, and problem-solving skills with the ability to investigate issues systematically. Strong user empathy and the ability to understand problems from the user's perspective rather than focusing only on the technical issue. Excellent verbal and written communication skills in English, with the ability to explain complex concepts in simple, easy-to-understand terms. Ability to create clear and structured product documentation, FAQs, and knowledge-base content. Strong attention to detail, respons

Department · Product / Tech

WH

Hiring company

WIN Home Inspection

At WIN, we are transforming delivery of actionable insights for homeowners to help improve health, safety and quality of life while saving significantly in repair bills with preventive maintenance. We are doing so by building scalable models, investing in the cloud, data science, artificial intelligence, machine learning, and unmatched training and certification programs. Our home is central to our mental and physical health. Home is where we build memories, grow together with our loved ones, and find comfort, safety and security. Which is why at WIN, we continue to reimagine deep insights via inspection and testing services for millions of residential and commercial facilities to bring peace of mind via actionable insights. If you're interested in making a difference as part of our corporate team or as a franchise owner in an essential industry, we'd love to hear from you! Click here to learn more: https://lnkd.in/eRAxk_tF

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