T
United States· Remote
AIProcurement
T
Role overview
Job description
Role Overview The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers . This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management. The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while a
…About this listing
- Source: Talkdesk's official careers site (via Greenhouse) · last confirmed on the source 30 Oct 2026
- Posted 30 Oct 2026
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What they are looking for
Skills & requirements
aisalesforceproject managementPMPCRM
Qualification
Requirements 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment; Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred
Department · Customer Experience
Hiring company
Talkdesk
Technology
Talkdesk is a global organization of 1,300 employees located in 19 countries (and counting)! We are a recognized cloud contact center leader, have ~$500 million in funding and a valuation of more than $10 billion with our Series D. Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth!
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