Senior Implementations Manager

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking. ROLE RESPONSIBILITIES We are currently seeking Senior Consultants to support and drive the growth of our Data and AI practice. This is an exciting opportunity to be a leader, in a growing team of data practitioners, where you will be initiating and implementing cutting-edge data & analytics programmes for top-tier Financial Services clients. This project is with a leading Corporate & Investment Bank as an AI Governance and Risk lead. You will support the translation of global AI regualtions into practical policies, controls, and governance frameworks KEY RESPONSIBILITIES Lead the implementation of a globally consistent approach to AI-related regulatory change and Responsible AI governance Monitor evolving AI regulations and translate requirements into practical governance processes and controls. Develop and maintain AI governance frameworks, policies and procedures to support the safe and responsible use of AI. Coordinate AI-related regulatory engagements across businesses, functions and markets. Partner with senior stakeholders across Compliance, Legal, Risk, Technology and Business to oversee AI use cases and regulatory compliance. Provide senior management with regular reporting on regulatory developments, key risks, deliverables and governance metrics . SKILLS & EXPERTISE At least 5 years' experience across financial s

Location: Hong Kong | Practice Area: Insurance | Type: Permanent Lead transformation at the heart of insurance – shaping better operations, stronger customer outcomes, and sustainable business performance. The Role As an Insurance Managing Principal at Capco, you will play a senior leadership role in growing and delivering our Insurance practice in Hong Kong, with a particular focus on insurance operations transformation across claims and underwriting. You will work closely with senior client stakeholders to shape and deliver complex transformation programmes that improve operational effectiveness, customer outcomes and business performance. Bringing deep insurance expertise and consulting experience, you will connect strategy with execution, helping clients rethink operating models, processes and capabilities across the insurance value chain. Alongside client delivery, you will contribute to the continued growth of Capco’s Insurance business by developing trusted client relationships, identifying opportunities and supporting the development of our people and propositions. What You’ll Do Lead complex insurance operations transformation engagements, with particular focus on claims, underwriting and end-to-end operational improvement. Partner with senior insurance executives to define transformation strategies, target operating models, business cases and implementation roadmaps. Shape and deliver programmes that simplify processes, improve customer and employee experiences, strengthen controls and enhance operational performance. Build trusted senior client relationships, identify emerging business challenges and develop opportunities that contribute to the growth of Capco’s Insurance practice. Provide leadership across multidisciplinary teams, supporting colleagues through coaching, knowledge sharing and high-quality delivery. What We’re Looking For Significant experience within insurance consulting, transformation or senior insurance operations roles, with st

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking. ROLE RESPONSIBILITIES We are currently seeking Senior Consultants to support and drive the growth of our Data and AI practice. This is an exciting opportunity to be a leader, in a growing team of data practitioners, where you will be initiating and implementing cutting-edge data & analytics programmes for top-tier Financial Services clients. This project is with a leading Corporate & Investment Bank as a Senior Product Analyst for AI transformation . You will support the design and delivery of the LLM-based productivity tool. KEY RESPONSIBILITIES Support the Product Owner in shaping and delivering an in‑house LLM productivity tool used by 200,000+ colleagues Contributing to roadmap execution, product vision, and feature planning. Develop and refine product features by gathering user insights, analysing MI, conducting research, and tracking changes in user behaviour and needs. Work closely with Engineering to translate feature ideas into clear requirements and maintain an organised, prioritised backlog. Collaborate with Customer Success and regional teams to collect feedback, support adoption, and ensure the product meets market and user expectations. SKILLS & EXPERTISE At least 3 years' experience across financial services and/or consulting Some experience supporting product development or product ownership, with a solid understanding of the end‑to‑end

Senior Site Reliability Engineer (SRE) / Managed Services Engineer Who We Are Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. With over 20 years of experience, Horizon provides a powerful multi-asset trading platform with direct connectivity to more than 80 exchanges worldwide, enabling clients to deploy sophisticated trading strategies across global markets. As our Managed Services and SaaS activities continue to grow across APAC, we are looking for a Senior Site Reliability Engineer (SRE) to join our Hong Kong team and play a key role in delivering highly available, secure, and performant trading infrastructures for our clients. Role Overview The Senior SRE Engineer will be responsible for designing, deploying, operating, and continuously improving the infrastructure supporting Horizon's hosted and managed trading platforms. Working closely with Infrastructure, Development, Product, and Client Services teams, you will ensure the reliability, security, performance, and scalability of critical production environments deployed on premises, in colocation facilities, and in cloud environments. This is a hands-on engineering role suited to someone passionate about operational excellence, low-latency infrastructures, automation, and financial technology. Key Responsibilities Platform Reliability & Operations Ensure high availability and operational readiness of Horizon's managed trading platforms. Monitor, maintain, and optimize production environments through proactive health checks, performance tuning, upgrades, and preventive maintenance. Diagnose and resolve infrastructure, network, database, and application incidents to minimize service disruption and meet service level objectives. Respond proactively to infrastructure alerts and client issues, lead deep-dive root cause analyses, and drive continuous improvement initiatives to enha

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. The Role As a Senior Merchant Operations Analyst, you will play a critical role in enabling businesses to grow on Xendit’s platform. You will be responsible for reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine merchant eligibility. Beyond onboarding, you will support payment channel activations by working closely with external partners and internal teams to ensure merchants are successfully set up to accept payments. You will coordinate submissions, track progress, resolve issues, and help unblock delays, while ensuring compliance and a smooth end-to-end experience for merchants. In this role, you will collaborate with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently, always keeping customer experience at the forefront. You will also gain a strong understanding of payment flows, partner requirements, and regulatory considerations, and contribute to continuous improvements in processes and tools. This role is ideal for someone who enjoys problem-solving, cross-team collaboration, and making a meaningful impact on how merchants experience Xendit from day one. Outcomes and Responsibilities Conducting business profile review for incoming onboarding merchant accounts Review all information and submitted documentations ensuring compliance with local regulation and Xendit standards Process cases based on the prioriti

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform. In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes. You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams. This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment. Minimum Qualifications 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell) Ability to engage and influence senior stakehold