Senior Manager, Customer Success

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress a

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a Senior Implementations Manager to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform. In this role, you will own the end-to-end implementation journey — from post-sale handover through to go-live — ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations. You will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery. As the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients — including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership. This role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings. Minimum Qualifications 3–6 years of experience in onboarding

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Responsibilities and Requirements This role sitting udner our FI team is expected to drive new business development and manage existing client focused in the FI industry (with HK and MNC Bank focus). The candidate is also expected to plan and execute a clear sales strategy within its targeted industry sector coverage, as well as enhance brand awareness to drive sustainable high business growth in the market and delivery customer satisfaction. PRINCIPAL ACCOUNTABILITIES: Creating and implementing a comprehensive sales strategy in order to drive sustained sales and revenue growth across the local market, across a combination of new business and existing cross-sell, with particular focus on D&B’s key products and solutions. Be a key contact point for a portfolio of FI clients to explore business development, strategic collaboration and sales opportunities. Executing a strategy which focuses on strategic clients and partners in order to maximise client engagement and be a senior coverage to assist account managers drive revenue upsell/cross sell opportunities within both existing and new accounts. Leading an industry focused team in identifying business opportunities, growing sales and fostering strong relationships with the clients. Fostering engagement and collaboration with internal stakeholders in Product & Solutions, Client Success, Marketing and other teams to d

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager, Trading to own trading products on the Crypto.com App end-to-end. Retail trading is where users feel the product every day - and where volume, engagement, and retention compound. Every improvement you ship shows up in how people trade, how often they come back, and how Crypto.com wins share in a crowded market. Your mandate is to drive trading products from discovery through launch and iteration: roadmap clarity, feature definition, customer insight, and shipping at global scale. You will run your roadmap with independence within Trading's strategic priorities. You prioritize initiatives, cut tradeoffs, and make the call on what ships when. You report to the Senior Director of Product Management, who sets strategic direction. You own the how and the when. If you've shipped trading or financial products at scale, this will feel familiar. The difference is you'll be doing it at the frontier of crypto retail trading- perpetuals, spot, and adjacent markets- where the rails keep moving and the playbook is yours to write. No layers. No politics. What You'll Actually Do: Own the Trading roadmap. You set milestones, surface dependencies, and keep strategic priorities honest. You make the prioritization call when everything can't ship at once. Define and ship trading experiences. You write the specs, run user studies, iterate on feedback, partner with QA on test plans, and clear the backlog. Nothing in your charter goes live without your sign-off. Stay close to how traders actually behave. You interview and observe customers. You ask "Show me how you currently

Principal Consultant - Payments SME Location: Hong Kong (Hybrid) | Practice Area: Banking & Payments | Type: Permanent Shape the future of payments. Lead transformation. Deliver lasting impact. The Role As a Principal Consultant within Capco's Banking & Payments practice, you'll help leading financial institutions design, transform and modernise their payments capabilities. Combining deep payments expertise with strong consulting and technology knowledge, you'll lead complex engagements from discovery through to solution design and delivery. You'll work closely with senior client stakeholders to define payment strategies, assess current state capabilities, and develop target operating models and technology solutions across domestic and cross-border payment ecosystems. As a trusted advisor, you'll bring industry insight, structured problem solving and strong communication skills to help clients navigate evolving customer expectations, regulatory requirements and industry change. What You'll Do Payments consulting: Lead strategic and transformation initiatives across retail banking payments, helping clients optimise payment processes, operating models and technology capabilities. Discovery and solution design: Facilitate workshops, conduct assessments and lead discovery activities to define business requirements, target-state architecture and delivery roadmaps. Solution architecture: Design end-to-end payment solutions across domestic and cross-border payment ecosystems, ensuring alignment with business objectives, customer needs and regulatory requirements. Client advisory: Act as a trusted advisor to senior stakeholders, providing insights into market trends, emerging technologies and payments innovation. Consulting excellence: Develop high-quality presentations, executive papers and client deliverables, translating complex concepts into clear and compelling recommendations. Leadership and delivery: Lead multidisciplinary project teams, manage client relatio