Senior Merchant Ops Analyst

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking. ROLE RESPONSIBILITIES We are currently seeking Senior Consultants to support and drive the growth of our Data and AI practice. This is an exciting opportunity to be a leader, in a growing team of data practitioners, where you will be initiating and implementing cutting-edge data & analytics programmes for top-tier Financial Services clients. This project is with a leading Corporate & Investment Bank as a Senior Product Analyst for AI transformation . You will support the design and delivery of the LLM-based productivity tool. KEY RESPONSIBILITIES Support the Product Owner in shaping and delivering an in‑house LLM productivity tool used by 200,000+ colleagues Contributing to roadmap execution, product vision, and feature planning. Develop and refine product features by gathering user insights, analysing MI, conducting research, and tracking changes in user behaviour and needs. Work closely with Engineering to translate feature ideas into clear requirements and maintain an organised, prioritised backlog. Collaborate with Customer Success and regional teams to collect feedback, support adoption, and ensure the product meets market and user expectations. SKILLS & EXPERTISE At least 3 years' experience across financial services and/or consulting Some experience supporting product development or product ownership, with a solid understanding of the end‑to‑end

Senior Site Reliability Engineer (SRE) / Managed Services Engineer Who We Are Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. With over 20 years of experience, Horizon provides a powerful multi-asset trading platform with direct connectivity to more than 80 exchanges worldwide, enabling clients to deploy sophisticated trading strategies across global markets. As our Managed Services and SaaS activities continue to grow across APAC, we are looking for a Senior Site Reliability Engineer (SRE) to join our Hong Kong team and play a key role in delivering highly available, secure, and performant trading infrastructures for our clients. Role Overview The Senior SRE Engineer will be responsible for designing, deploying, operating, and continuously improving the infrastructure supporting Horizon's hosted and managed trading platforms. Working closely with Infrastructure, Development, Product, and Client Services teams, you will ensure the reliability, security, performance, and scalability of critical production environments deployed on premises, in colocation facilities, and in cloud environments. This is a hands-on engineering role suited to someone passionate about operational excellence, low-latency infrastructures, automation, and financial technology. Key Responsibilities Platform Reliability & Operations Ensure high availability and operational readiness of Horizon's managed trading platforms. Monitor, maintain, and optimize production environments through proactive health checks, performance tuning, upgrades, and preventive maintenance. Diagnose and resolve infrastructure, network, database, and application incidents to minimize service disruption and meet service level objectives. Respond proactively to infrastructure alerts and client issues, lead deep-dive root cause analyses, and drive continuous improvement initiatives to enha

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a Senior Implementations Manager to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform. In this role, you will own the end-to-end implementation journey — from post-sale handover through to go-live — ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations. You will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery. As the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients — including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership. This role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings. Minimum Qualifications 3–6 years of experience in onboarding

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform. In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes. You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams. This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment. Minimum Qualifications 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell) Ability to engage and influence senior stakehold

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress a

Shape the Future of Data. Design Products That Matter. Join Capco's growing Data & Analytics practice and help some of the world's leading financial institutions unlock the value of their data. We're looking for experienced consultants with expertise across data architecture, data modelling, data products and enterprise data solutions. Whether your passion lies in defining strategic data capabilities, designing modern platforms, or delivering business-focused data products, you'll have the opportunity to solve complex challenges while helping clients transform the way they use data. The Role As a Senior Data Consultant, you'll work alongside multidisciplinary teams to design and deliver modern data capabilities that enable better business decisions. You'll combine technical expertise with consulting skills to help clients define target architectures, create scalable data solutions and establish data products that generate measurable business value. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. What You'll Do Design and deliver enterprise data architectures, logical and physical data models, and scalable data solutions aligned to business strategy. Partner with business and technology stakeholders to define and implement high-value data products and data-driven capabilities. Lead or contribute to data transformation initiatives, including cloud migration, modern data platforms and data governance. Translate complex business challenges into practical, sustainable data solutions using industry best practices. Mentor colleagues, contribute to capability development and help shape the growth of Capco's Data & Analytics practice. What We're Looking For Experience delivering data architecture, data model