Role overview
Job description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life The Senior Manager of Escalations, reporting to the Director of Escalations, will lead the Toast's Escalations organization across Boston, Omaha, and remote offices — including its Escalations Managers and Care Escalations Advisors. This role delivers the operating frameworks, resolution and quality outcomes and executive-facing accountability for how Toast handles its most complex and highest-visibility customer issues, and partners across Customer Success, Care, Product, Engineering and Legal to close the loop from individual case to systemic fix. What you'll do (Responsibilities) Own the operating model and outcomes of the Toast's Escalations function, partnering across Customer Ca
…About this listing
- Listed from Toast's careers site via Greenhouse · last confirmed on the source 24 Oct 2026
- First seen by Jobiba 24 Oct 2026
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Role market pulse
How Senior Manager demand looks in United States
Live jobs
341
Posted 30d
167
30d movement
+40.3%
Remote share
25.5%
Salary listed
63.3%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · Customer Success : Customer Care : POS
Hiring company
Toast
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$120K – $140K/yr
$169.6K – $214K/yr · Jobiba est.Estimated from 197 similar postings (high confidence) — not stated by the employer.
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