Senior Manager, Scaled Account Management

Qualification

6+ years in account management, customer success or commercial functions in high-growth B2B SaaS, with 2+ years managing teams. Proven track record in high-volume SMB, with thousands of accounts in a transactional or digital-first model. Strong analytical ability: cohorts, churn analysis, funnel conversion and forecasting. You can work directly in a BI tool, spreadsheets or CRM. Commercial judgment on pricing, discounting and save offers. Experience designing playbooks, SLAs and operating cadences, not only executing them. You use AI to move faster, automate repetitive work and run small experiments, and you have turned that into team practice. Proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership. Strongly preferred Experience in a PLG company where self-serve and sales-assisted motions coexist. Exposure to selling AI or usage-based products. Experience collaborating across time zones with a global team. Working knowledge of Salesforce, Zendesk and Gong, or equivalents. French, Spanish or German fluency as secondary languages Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people m