SH
21 days ago
29 35 9th Ave, New York, United States
SH
Salary not disclosed
Check market pay for comparable Soho One Concierge roles before applying.
Role overview
Job description
The Role… We are seeking a passionate, service-driven individual to join our Soho Support Team as a Concierge for all Soho One members. You will be responsible for building meaningful, long-term relationships with Soho House’s most engaged, high-spending and high-profile members, and facilitating all booking, reservation and special requests to agreed SLAs. The Soho One Concierge will be the first point of contact for all enquiries relating to Soho One. They will work closely with the Support and Operations teams to deliver an exceptional experience for every member — from seamless onboarding to personalised responses. This role demands discretion, professionalism, and agility in a fast-paced environment. Main duties… Deliver a highly personalised, welcoming and intuitive experience for all Soho One members, via private WhatsApp and to agreed SLAs. Act as a knowledgeable point of cont
…About this listing
- Source: Soho House & Co.'s official careers site (via Greenhouse) · last confirmed on the source 29 Oct 2026
- Posted 5 Oct 2026
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What they are looking for
Skills & requirements
Qualification
1+ years’ experience within private members' clubs, luxury hospitality, concierge services, or membership-based environments. Ideally in a concierge, guest relations, or customer experience role. Exceptional interpersonal, relationship building and communication skills, both written and verbal. Naturally warm, intuitive, and discreet, with the ability to engage high-spending and high-profile members authentically. Tech-savvy, with experience of using CRM (ideally Salesforce), and loyalty programme platforms. Strong proficiency in OPERA is paramount, with demonstrated experience managing bedroom reservations, inventory, and guest profiles. In-depth understanding of luxury hotel bedrooms and accommodation standards, with the ability to confidently advise and manage room categories. Excellent time management and problem-solving skills, with the ability to collaborate cross-functionally with other departments. Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while remaining calm and composed. Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency. Passionate about the
Department · Soho (Customer) Support
Hiring company
Soho House & Co.
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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