Solutions Architect, ICM

Lead end-to-end delivery for complex, enterprise implementations (discovery through launch).

Architect scalable, high-performance compensation models with strong data hygiene and long-term maintainability.

Translate complex plan designs into structured, repeatable system configurations and patterns.

Act as the senior technical escalation point for internal teams and partners.

Diagnose issues quickly, drive root-cause resolution, and strengthen reusable modeling patterns.

Set quality standards by contributing templates, QA checklists, and model best practices.

Serve as the technical SME with Finance, Sales Ops, RevOps, and cross-functional customer teams.

Guide customers through trade-offs, edge cases, and best practices in compensation architecture.

Communicate complex technical topics clearly to both technical and non-technical audiences.

Partner with Product and Engineering to surface patterns, influence roadmap priorities, and resolve platform gaps.

Collaborate with Sales, CS, and Support to ensure smooth handoffs and consistent customer outcomes.

Elevate PS delivery by shaping modeling frameworks, reusable components, and implementation standards.

Mentor and guide consultants (informally) to uplift technical and consultative excellence across the team.

6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform.

Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene.

Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role.

Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs.

Deep understanding of implementation best practices, solution architecture, and the full project lifecycle.

Highly analytical, detail-oriented, curious, and customer-obsessed; thrives in fast-paced, ambiguous environments and manages deadlines with discipline.

Openness to AI-driven tooling and automation that can improve modeling efficiency or data workflows.

Experience with CaptivateIQ or other ICM/SPM platforms (SAP Commissions, Xactly Incent, Varicent, Anaplan).

Familiarity with CRM/ERP/subscription systems (Salesforce, NetSuite, Zuora).

Exposure to SQL or Python for structuring, organizing, and validating data (no heavy coding required).

Background in financial operations, FP&A, accounting, system implementation, solutions architecture/engineering, or technology consulting.