Solutions Engineer, Seattle

Solutions Engineer, Sydney Location: Sydney About Josys Josys is a modern AI-native identity security and governance platform. Enterprise AI adoption has made identity the fastest-growing attack surface, and the hardest to govern. Josys discovers, governs, and secures every identity - human, machine, and AI agent - across every application in the enterprise, allowing security and IT teams to surface risk, control access, and remediate identity threats in real-time. Trusted by over 1,000 organizations and MSPs worldwide, Josys turns identity from the fastest-growing attack surface into an autonomously governed advantage. For more information, visit josys.com . The Role We’re looking for a Solutions Engineer who blends technical expertise, customer empathy, and storytelling. Your focus will be helping mid-market IT teams and MSPs evaluate, architect, and adopt Josys. You will own technical discovery, product demos, integration strategy, documentation, and PoC execution.

What You’ll Do

• Partner with Account Executives to drive opportunities from discovery through technical validation.
• Lead presales discovery sessions to understand customers’ SaaS usage, IT controls, and security requirements.
• Deliver compelling demos and solution walkthroughs tailored to enterprise use cases.
• Build integration plans with Directory/SSO (Okta, Azure AD), HRIS, ITSM, MDM, and API endpoints.
• Lead proof-of-concepts and pilots; troubleshoot configuration and technical blockers.
• Own RFP/RFI responses and technical solution documentation.
• Translate technical needs into crisp solution proposals and architecture diagrams.
• Work closely with Product & Engineering to surface customer insights and influence roadmap.
• Create reusable playbooks, demo scripts, integration templates, architecture diagrams, etc. Support handoff to Customer Success post-close to ensure seamless onboarding.

Qualifications

• 4–6+ years in Solutions Engineering, Sales Engineering, Technical Consulting, or Technical Presales.
• Strong proficiency in SaaS architecture, identity, and IT integrations (SSO, SCIM, APIs).
• Experience presenting to senior IT stakeholders (CIO, CISO, IT Directors, Ops, Procurement).
• Strong problem-solving ability and customer empathy.
• Excellent communication and ability to simplify complex technical topics.
• Comfortable working in a fast-paced, startup environment and influencing product decisions.