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Role overview
Job description
The Role PointClickCare is seeking a Senior Customer Success Manager to serve as a strategic advisor to some of the nation’s leading healthcare organizations. This role is responsible for managing complex enterprise relationships across payers. This is not a traditional customer success role. The successful candidate will operate as a trusted executive partner to senior healthcare leaders, helping customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions. The ideal candidate combines strong enterprise customer success expertise with deep healthcare domain knowledge, including direct, hands-on payer experience, and a demonstrated ability to navigate highly matrixed healthcare organizations at the executive level. They must be comfortable engaging C-suite stakeholders, influencing strategic decision
…About this listing
- Source: PointClickCare's official careers site (via Lever) · last confirmed on the source 29 Oct 2026
- Posted 14 Sept 2026
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What they are looking for
Skills & requirements
Department · Acute & Payer
Hiring company
PointClickCare
Technology
Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.
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