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Active1w ago

Strategic Customer Success Manager

incident.io·📍 London, United Kingdom

Employment

FULL TIME

Work mode

On-site

Experience

Not stated

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

A little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. The role in one line As our first EMEA Strategic Customer Success Manager, you’ll help define what strategic success looks like at incident.io , and become the trusted partner who makes us core to how the biggest enterprises run reliability. What that looks like day to day You’ll work with a small number of our largest, m

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About this listing

  • Source: incident.io's official careers site (via Ashby) · last confirmed on the source 29 Oct 2026
  • Posted 16 Oct 2026

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Role market pulse

How Customer Success Manager demand looks in United Kingdom

63/100 · steady

Live jobs

19

Posted 30d

15

30d movement

+275%

Remote share

36.8%

Salary listed

10.5%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Department · Customer Success

Hiring company

incident.io

Technology

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