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Strategy & Operations, Customer Success

Ashby·📍 United States

Employment

FULL TIME

Work mode

Remote

Experience

Not stated

Salary

$168.5K – $221.9K/yr

Role overview

Job description

Role Overview In this Strategy and Operations, Customer Success role, you will drive the strategy, processes, and data-driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers. Reporting to the Manager of Strategy and Operations, and partnering closely with Customer Success leadership, you will define strategies and execute improvements that optimize customer health, retention, and revenue growth. Our Customer Success team is consistently praised by our customers for their deep expertise, responsiveness, and dedication—a testament to how much we Care Deeply About Customers, one of our core Operating Principles. As we continue to scale, it’s critical that we preserve and enhance this high standard of customer care while ensuring our processes, tools, and insights evolve to support sustainable growth. You will play a crucial role in our opera

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About this listing

  • Source: Ashby's official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
  • Posted 2 Nov 2026

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What they are looking for

Skills & requirements

Department · Sales

Hiring company

Ashby

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