D
Nevada, United States· Remote
$180K – $247.5K/yr
PythonSQLAWSAzure
A
Role overview
Job description
Hello! I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring our first Support Engineering Manager in AMER. Support Engineering is the technical bridge between frontline Support, Product, and Engineering. The team investigates complex product and customer issues, helps confirm which problems truly require code changes, and enables the broader Support organization to resolve more issues independently. We’re looking for a hands-on leader to make that bridge stronger as the function grows—aligning technical rigor with Ashby’s broader standards for customer success. This is not a traditional Support Manager role. You’ll manage and mentor Support Engineers, stay close to complex investigations, and work with Engineering and Product to improve how technical issues are diagnosed, escalated, and resolved. You’ll help define the standards and systems that let a small, highly
…About this listing
- Source: Ashby's official careers site (via Ashby) · last confirmed on the source 28 Oct 2026
- Posted 20 Feb 2026
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What they are looking for
Skills & requirements
Department · Customer Success
Hiring company
Ashby
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