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Active1d ago

Team Lead, Client Experience Operations (Risk and Security)

Wealthsimple·📍 Canada

Employment

FULL TIME

Work mode

Remote

Experience

2+ years

Salary

C$70K – C$85K/yr

Role overview

Job description

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . As Team Lead, CXO Risk & Security , you will lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are accountable for protecting client assets, de-escalating high-stakes security inquir

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About this listing

  • Source: Wealthsimple's official careers site (via Ashby) · last confirmed on the source 28 Oct 2026
  • Posted 27 Oct 2026

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What they are looking for

Skills & requirements

Qualification

Monitor real-time volume patterns for threat surges (such as credential stuffing or ATO waves) and dynamically reallocate squad capacity to balance risk containment with queue health

Department · Operations

Hiring company

Wealthsimple

Technology

View the company profile, current openings and hiring details.

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