O
7 days ago
London, England, United Kingdom
Machine LearningArtificial IntelligenceAISalesforce
F
Role overview
Job description
Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment. Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowit
…About this listing
- Source: Forward's official careers site (via Greenhouse) · last confirmed on the source 2 Nov 2026
- Posted 15 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Bachelor’s degree in business, Information Technology, or a related field, or equivalent practical experience. 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions. Strong understanding of how technology can solve business challenges and the ability to articulate this value to customers. Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success. Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels, including business users, IT teams, and executive leadership. Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health. Problem-solving mindset, proactive approach, and the ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as needed to meet with customers and support their needs. TS/ SCI with a CI Poly or greater. Preferred Qualifications It’s a plus if you also have: Project Management experience and/or certifications (such as PM
Department · Customer Success
Hiring company
Forward
Non-profit
The Forward is an independent nonprofit newsroom covering Jewish news, culture, politics and opinion for American Jews - plus Yiddish journalism since 1897.
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