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Active5d ago

Technical Services Engineer

Deephealth·📍 Boston, Massachusetts, United States

Employment

FULL TIME

Work mode

Remote

Experience

5+ years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Job Summary The Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution. Serve as the primary implementation resource for client projects from kick-off through completion Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues. Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them t

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About this listing

  • Source: Deephealth's official careers site (via Recruitee) · last confirmed on the source 27 Oct 2026
  • Posted 22 Oct 2026

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What they are looking for

Skills & requirements

linux →

Qualification

Minimum Qualifications, Education and Experience 5+ years of experience in an IT support role Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience; (Preferred) CompTIA Linux, RHCA, or RHCT certification; (Preferred) CCNA/CCNP certification

Department · Service & Delivery

Hiring company

Deephealth

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