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Active1mo ago

Technical Support Engineer-PACS

Deephealth·📍 Boston, Massachusetts, United States

Employment

FULL TIME

Work mode

Remote

Experience

5+ years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Job Summary The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Expanded Essential Duties and Responsibilities Serve as the primary PACS technical support resource for customer healthcare IT projects. Provide second-level support for PACS and healthcare IT systems, troubleshooting and resolving escalated technical issues. Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. Collaborate with IT, Product, Engineering,

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About this listing

  • Source: Deephealth's official careers site (via Recruitee) · last confirmed on the source 27 Oct 2026
  • Posted 24 Sept 2026

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What they are looking for

Skills & requirements

linux →project management →customer service →

Qualification

Minimum Qualifications, Education, and Experience Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience; Minimum of 5 years of experience in IT support roles; Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role; Preferred Qualifications CCNA or CCNP certification

Department · Service & Delivery

Hiring company

Deephealth

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