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Active1mo ago

Technical Support Engineer

incident.io·📍 San Francisco, California, United States

Employment

FULL TIME

Work mode

On-site

Experience

Not stated

Salary

$150K – $200K/yr

Role overview

Job description

A little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. The Team The Technical Support Team is usually the first line of communication between incident.io and our customers. We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product. It’s typical for us to jump on customer calls if needed, discuss best appr

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About this listing

  • Source: incident.io's official careers site (via Ashby) · last confirmed on the source 27 Oct 2026
  • Posted 10 Sept 2026

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What they are looking for

Skills & requirements

Department · Product Development

Hiring company

incident.io

Technology

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