Technical Support Engineer

Company Name - Elision Technologies Pvt Ltd. Job Title: Technical Support Engineer – VoIP / Dialer Location: Ahmedabad Experience: 2+ Years Salary: Up to 7 LPA Job Summary We are looking for a proactive and technically skilled Technical Support Engineer to manage client support operations related to VoIP, Dialer, and Telecom infrastructure. The ideal candidate should have hands-on experience in troubleshooting VoIP systems, managing Linux servers, and handling customer support requests efficiently while ensuring high customer satisfaction. Key Responsibilities Handle client calls, emails, and support requests to resolve technical issues Configure and provision PBX systems, IP phones, and telecom services for new clients Manage number porting, follow-up on support tickets, and ensure timely issue resolution Troubleshoot VoIP, Dialer, internet connectivity, and network-related issues Maintain and support Windows Servers, VoIP Servers, FTP Servers, Firewalls, VPNs, Routers, and Switches Coordinate remote installation and setup of Internet and VoIP services with on-site technicians Install, maintain, and upgrade IP camera software and related applications Follow SOPs, create proper documentation, and escalate unresolved issues when required Perform daily system monitoring, backup checks, and antivirus management Work closely with internal technical teams to ensure smooth operations and service delivery Required Skills Hands-on experience with Asterisk, VICIdial, and GoAuto Dial platforms Strong knowledge of VoIP troubleshooting and telecom support processes Experience in IP Phone configuration and PBX setup Good understanding of Linux environments including CentOS administration Knowledge of Firewall, VPN, WatchGuard, FTP Servers, and networking concepts Ability to troubleshoot SIP, Dialer, and connectivity-related issues Strong organizational, analytical, and problem-solving skills Self-motivated with the ability to work under pressure and manage multiple tasks Excellent communication and customer-handling skills Qualification Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field Experience in Telecom, VoIP, Network Support, or System Administration preferred Relevant certifications in Linux, Networking, or VoIP technologies will be an added advantage