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Role overview
Job description
Job Title: Level 4 (L4) Support Lead / Manager Role Overview The L4 Support Lead will be responsible for ensuring high-quality site operations, establishing robust support processes, and leading high-performing teams. This role requires strong technical expertise, leadership capability, and the ability to drive continuous improvement across support functions. Key Responsibilities 1. Site Support & Operations (40%) Lead and manage critical on-site and off-site support activities across multiple locations. Handle complex escalations and ensure timely resolution of high-impact issues. Coordinate with engineering, product, and operations teams to stabilize site performance. Monitor site KPIs, TAT, uptime, and service quality metrics. Support site go-lives, expansions, and hypercare phases. Conduct root cause analysis (RCA) and implement preventive actions. 2. Process Setup & Optimization (20
…About this listing
- Source: UNBOXROBOTICS LABS PRIVATE LIMITED's official careers site (via Keka) · last confirmed on the source 26 Oct 2026
- First seen by Jobiba 26 Oct 2026
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What they are looking for
Skills & requirements
Power BI
Department · Central Support
Hiring company
UNBOXROBOTICS LABS PRIVATE LIMITED
Technology
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