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Active5mo ago

Technical Support Representative (US Shift)

Adit·📍 Ahmedabad, Gujarat, India

Employment

FULL TIME

Work mode

On-site

Experience

2–6 years

Salary

₹45K – ₹65K/mo

Role overview

Job description

Job Description: We are seeking a highly motivated and customer-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers utilizing our Software as a Service (SaaS) products primarily through voice channels. You will be the first point of contact for customers experiencing technical issues and will provide prompt and effective resolutions to ensure customer satisfaction. Responsibilities: Provide excellent technical support to customers via phone and other voice channels. Troubleshoot and resolve software and technical issues related to our SaaS products. Assist customers with product installation, configuration, and usage inquiries. Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system. Escalate complex tec

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About this listing

  • Source: Adit's official careers site (via Keka) · last confirmed on the source 26 Oct 2026
  • Posted 22 May 2026

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What they are looking for

Skills & requirements

Qualification

Requirements: Willing to work in US shift (6.30 pm to 3.30 am IST) Education should be in tech background like Computer engineering/ Computer science / MCA/ MSCIT/B.tech/ M.tech etc

Department · T1 Customer Support

Hiring company

Adit

Education

Adit is an all-in-one AI-powered patient communication and engagement platform for dental practices, combining calls, messaging, scheduling, forms, payments, and automation.

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