Technology Operations Manager

Please note that DMM will only contact you using email addresses that end in .com. We have been made aware that someone may be using aliases such as careers@digitalmediamanagement.us to contact individuals as part of an apparent scam. Those individuals are not affiliated with DMM, so we do not recommend interacting with that email alias, or any others that do not end in .com should you receive email correspondence that claims to be from us. If you have any questions or concerns, please do not hesitate to contact us at careers@digitalmediamanagement.com. Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency, content studio and incubator specializing in social-first, “always-entertaining” marketing. DMM works with movie studios, television networks, streaming services and consumer brands to create groundbreaking social media campaigns via fan activations, innovative content creation, results-driven paid media planning, and strategic influencer-brand partnerships. We are currently seeking a Technology Operations Manager to join our East Coast team. This role will support the technology needs for a collection of global studios including DMM, Keywords Community Management and Waste Creative. Responsibilities include systems management, tech support assistance, equipment management, coordinating with global IT teams on policies and procedures and providing strategic thinking for technology and AI solutions.   We are looking for someone who has experience in leveraging technology to support and advance business objectives, is solution oriented and understands the evolving technology landscape and AI. Your Impact

Manage and optimize the technology operations for 3 global studios within Keywords Studios

Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems

Collaborate with global IT teams on long-term technology processes, requirements and solutions

Leverage AI and machine learning to build efficient processes across the business and workflows

Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes

Acts as administrator for the group’s business systems and creative production tools

Serve as a thought leader on technology infrastructure, expansion and AI integration

Provide user support for Mac and PC operating systems and assess equipment needs globally

Troubleshoot technology related issues across the group

Act as point of contact for clients regarding content security compliance

Coordinate and manage services between current vendors and outside contractors

Your Experience

5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management

Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc.

Experience in leveraging AI and machine learning to build efficiency across technology workflows

Strong communication skills and attention to detail

Knowledgeable of Apple and PC products and machines

Experience with content security management and compliance

Excellent time and project management skills

Your Availability

M-F: 9am-6pm EST

Company culture you ask? Our company culture is casual, fun, and empowering. There is a lot of room for growth in this role! That’s right, no glass ceiling and room to learn. Applicants must reside in the United States and be authorized to work in the U.S. This position is limited to U.S.-based employees for payroll and compliance reasons and is not eligible for international remote work. Digital Media Management is an equal opportunity employer. We work together to create a space that fosters diversity and inclusion across race, color, gender, sexual orientation, gender identity/expression, disability, age, national origin, and veteran status. Our diversity strategy is simple: grow a team of creative, innovative, passionate people from varied backgrounds to produce best-in-class digital campaigns.