Active12mo ago

VOIP Support Specialist - Remote

Adit·📍 Ahmedabad, Gujarat, India

Employment

FULL TIME

Work mode

Remote

Experience

2+ years

Salary

₹40K – ₹50K/mo

Overview Requirements Company Similar jobs

Role overview

Job description

Responsibilities: Provide Exceptional Customer Support: Interact with US-based clients to deliver high-quality support for Voice over Internet Protocol (VOIP) services. Address client queries, concerns, and technical issues via phone and other communication channels. Ticketing Tools Management: Utilize ticketing tools to log, track, and resolve customer issues efficiently. Ensure accurate and detailed documentation of customer interactions and issue resolutions. SaaS-Based Product Expertise: Demonstrate expertise in SaaS-based products, particularly in the realm of Voice over IP. Troubleshoot and resolve technical issues related to the SaaS platform. Technical Proficiency: Possess a strong technical background to understand and troubleshoot complex VOIP and network-related problems. Collaborate with internal teams for issue resolution and escalation when necessary. Communication Skills:

…

About this listing

Source: Adit's official careers site (via Keka) · last confirmed on the source 26 Oct 2026
Posted 28 Oct 2025

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What they are looking for

Skills & requirements

Qualification

Educate clients on product features, best practices, and troubleshooting techniques. Provide guidance on optimizing the use of VOIP services. Collaboration: Work closely with cross-functional teams, including development and engineering, to resolve escalated issues and contribute to product improvement. Customer

Department · VoIP Support

Hiring company

Adit

Education

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