Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress a
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OpenAI is seeking a senior individual contributor to support revenue growth across APAC by helping sales teams structure and close commercially sound deals. You will balance speed and responsiveness with pricing discipline, consistent processes, and appropriate financial and commercial controls. In this role, you will be the day-to-day Deal Operations partner for APAC account teams, reviewing pricing, discounts, and commercial terms across new business, renewals, and expansions. You will guide sellers through deal requirements, evaluate non-standard requests, and coordinate the approvals needed to move opportunities through contracting and closure. You will also develop scalable workflows, guidance, and tools that improve deal turnaround times, documentation quality, and consistency across the region. This role partners closely with Sales, Finance, Legal, Pricing, and Revenue Operations, with Product and other teams engaged as needed, to resolve deal issues and support accurate execution from quote through contract and booking. What You’ll Do Serve as the primary Deal Operations contact for APAC account teams, managing deal intake, prioritizing requests, and guiding sellers through pricing, review, and approval processes. Review quotes and proposed commercial terms, including discounts, payment schedules, contract duration, and customer commitments, for accuracy and alignment with pricing guidelines and commercial policies. Build financial analyses and deal models to assess revenue, margin, discount impact, and profitability, and explain the tradeoffs of proposed deal structures to decision-makers. Partner with Sales to structure deals that meet customer needs and OpenAI’s commercial objectives, recommending alternatives when proposed terms fall outside established guidelines. Coordinate deal reviews and required approvals across Finance, Legal, Pricing, and Revenue Operations. Prepare clear recommendations, document decisions, and escalate exceptions to the appropr
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We’re at the forefront of the data revolution, building the world’s greatest data, applications, and AI/ML platform. Our ‘get it done’ culture empowers everyone at Snowflake to innovate, create work with lasting impact, and thrive in a collaborative environment. Snowflake product marketers conceive of and execute go-to-market plans that drive awareness, adoption, and drive success for our customers. We are looking for a Sr. Product Marketing Manager to orchestrate go-to-market execution for the Finance Department / CFO Office, scaling global programs, amplifying regional priorities, and ensuring our message resonates with finance leaders across industries. This is a highly cross-functional role, working closely with Account teams, Field Marketing, Technical Sales, Industry specialists, and Global PMMs to align strategy with execution. The successful candidate will thrive on program orchestration, enablement at scale, and surfacing regional insights to shape global direction. What You’ll Do Co-own and align marketing strategy for the Finance team personas, ensuring plans reflect customer insights and empower the field to execute with impact. Develop and execute “big bets” by identifying opportunities for net-new integrated campaigns and targeted sales plays that accelerate a
Role Description Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct. Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact. You will own the program outcomes and operational rigor — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market. Responsibilities Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue. Set the creative and editorial direction and maintain the evidence taxonomy, freshness,
Role Description Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct. Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact. You will own the program outcomes and operational rigor — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market. Responsibilities Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue. Set the creative and editorial direction and maintain the evidence taxonomy, freshness,
About the Team OpenAI is building the next generation of advertising for an AI-powered world. As AI changes how people discover information, explore possibilities, and make decisions, we believe this presents a huge opportunity for small and medium-sized businesses to connect with customers in new ways. The SMB Ads Marketing team is building this opportunity from the ground up. We define how businesses discover OpenAI’s advertising platform, become successful advertisers, and grow their investment over time. Working closely with Product, Ads Engineering, Data Science, and Sales, we combine customer insight, rigorous experimentation, and fast execution to turn early opportunities into scalable growth. About the Role We are hiring a Lead, Ads Prospecting & Growth Intelligence to build the intelligence and orchestration platform powering OpenAI’s ads business. This person will help us identify the right companies and people, understand why they are relevant, determine the right next action, and learn from what happens afterward. Own the prospecting function for the ads business, serving SMB Ads while building a foundation reusable across segments. Set the vision, operating model, roadmap, platform choices, business rules, adoption, and outcomes; and partner with Ads Engineering, Data Science, and internal platform teams. Decide what to build in-house, enable through internal platforms, or deliver through selected vendors and partners. In This Role, You Will Lead the function’s strategy, roadmap, operating model, and adoption. Connect platform investments to measurable advertiser and business outcomes. Define a unified prospect, account, contact, and advertiser data model. Establish standards for identity, data quality, provenance, freshness, confidence, and consent. Combine market, intent, behavioral, product, CRM, campaign, and customer-success signals to improve targeting and customer engagement. Design enrichment and verification workflows. Evaluate in-house cap
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Software Engineer for our Anti-Abuse team within Security Foundations. This team is responsible for protecting Snowflake and our customers from abuse on the Snowflake platform — building foundational security primitives across a complex multi-cloud environment to combat fraud, account takeovers, data exfiltration, and AI security threats at the scale of Snowflake’s hyper-growth. AS A SENIOR SOFTWARE ENGINEER, SECURITY FOUNDATIONS AT SNOWFLAKE, YOU WILL: Design, build, and scale security-by-default capabilities that protect Snowflake products across a complex multi-cloud environment Develop intelligent security platforms and services that leverage AI/ML and risk scoring to identify, prioritize, and respond to security threats and policy violations Build real-time detection and prevention systems to defend against account compromise, AI abuse, and data exfiltration through adaptive enforcement and granular policy controls Create security intelligence and monitoring capabilities that detect suspicious account & user activity, generate actionable insights, and enable timely response Partner across Security, Engineering, and Product teams to define security strategy, influence product design, and drive adoption of secure engineering practices Raise the
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in Europe . We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit Partner with our engineering team to document and reproduce bugs Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements Currently based in Europe. Pas
Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron’s Policy Communications team supports the company’s global government and public affairs efforts by developing central messaging and amplifying policy narratives across coordinated channels. The team works closely with internal customers and external partners to advance Micron’s policy priorities in key regions. As a Policy Communications Intern, you will play an active role in supporting the execution of Micron’s global policy communications strategy. This internship offers hands-on experience in content creation, social media management, event monitoring, and cross-functional collaboration, all aimed at advancing Micron’s policy objectives. Responsibilities Support the implementation of global policy communications strategies across integrated channels Draft communications materials including quotes, press releases, and messaging briefs Manage and create content for the @MicronPolicy X account to meet engagement goals Attend and summarize congressional hearings and think tank events related to semiconductor and national security issues Monitor policy activities and industry news to identify engagement opportunities Collaborate with global communications, marketing, and digital teams to amplify narratives Copy edit and format internal and external communications products Minimum Qualifications Currently pursuing a Bachelor's degree or higher in Communications, Marketing, Business, Public Relations, or a related field. <
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Solution Engineer: Accelerate the AI Data Cloud We are looking for a Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the accounts sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about driving the AI Data Cloud adoption, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences and bridging the gap between audiences when needed. YOUR IMPACT (IN THIS ROLE YOU WILL GET TO): Present Snowflake technology and vision, focusing on the AI Data Cloud and its capabilities, to executives and technical contributors at prospects and customers. Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation. Immerse yourself in the
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as well as a variety of resources that support account teams (self-guided payment optimization workshops, optimization playbooks, data & insights). The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. As GPPT scales, dedicated S&O support is required to both shape the function’s day-to-day operating model—from operating forums, capacity management and metric design— to the systems and cadences that enable execution of the team's long term vision. You will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively. This is a high-impact Business Partner and Builder role at the heart of GPPT and Customer Success. As a trusted thought partner to senior leadership, you’ll combine strategic insight, operational excellence, and hands-on execution to turn ambitious priorities into meaningful results. You’ll lead critical cross-functional initiatives and build the operating mechanisms that help teams make smarter decisions, execute with consistency, scale effectively, and deliver measurable value. Given the cross functio
Position Overview: The Senior Customer Success Manager is a highly commercial minded and motivated individual that c oordinates successful end to end customer lifecycle management to ensure long-term satisfaction, accelerated net retention, NPS, product usage and referrals. The Senior Customer Success Manager is a naturally, collaborative individual who thrives in a customer focused environment and has had proven success in partnering directly with leaders of large multi-national companies in solving their governance challenges using our product offerings. Key Responsibilities Seamless project management through all phases of the customer relationship, including managing the users of Brianloop's applications; the Board Directors and Corporate Executives. Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Brianloop's products and services to then be passed to the Expansion Sales team. Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products Ability to successfully manage multiple clients and products in an organized and meticulous manner Ability to step in and assist with Director, Customer Success responsibilities when needed to assist the team and to report up to the management Act as liaison between multiple internal teams (services, sales operations, marketing, and sales) Assist in coaching, mentoring, and talent development of the broader Customer Success team. Required Experience/Skills 5 - 7 years of experi
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the technical strategy and customer adoption of Pure Storage's enterprise portfolio across high-value accounts in Malaysia. In this high-impact pre-sales role, you will partner directly with Enterprise Account Managers, Alliance Partners, and Customer Leadership to translate complex IT challenges into high-performance data solutions. By demonstrating technical leadership and guiding architectural evaluations, you will accelerate revenue growth, secure key technical wins, and redefine how leading regional organizations modernize their storage infrastructure. WHAT YOU'LL DO Drive Technical Architecture & Revenue Growth: Lead end-to-end technical evaluations, custom proof-of-concepts, and system configurations alongside Account Managers to secure technical wins and expand market share across Enterprise accounts in Malaysia. Architect Tailored Business Solutions: Translate complex customer business goals and infrastructure pain points into high-value, differentiated Pure Storage solution designs in collaboration with key alliance and channel partners. Lead RFIs, RFPs, & Technical Validations: Author comprehensive RFP/RFI responses and execute technical benchmark testing, ensuring prospective clients clearly understand the performance, scalability, and TCO advantages of Pure’s portfolio. Deliver Strategic Thought Leadership: Serve as a trusted technical advisor by delivering compelling architectural prese
LOCATION: The territory for this role includes York, Lancaster, Harrisburg, Mechanicsburg, and up to Penn State. We are currently looking for a Clinical Oncology Specialist (COS) to join our Oncology sales team! The COS position is an oncology diagnostics sales role charged with establishing, developing and growing a geography to exceed sales goals. The COS will be responsible for creating a strategic territory plan, and managing all business results and ROI including but not limited to: daily sales activity, new account acquisition, retaining existing customer base while growing sales, implementing cross functional initiatives, effectively utilizing resources and establishing processes for appropriate patient identification and treatment management. This will be accomplished through developing trusted relationships, physician and account education, identifying strategic opportunities and delivering innovative solutions. PRIMARY RESPONSIBILITIES: Learn Natera products, services, processes, policies, key internal teams, as well as competitor’s products, services, policies and practices, and payer/reimbursement landscape. Achievement of sales objectives and break-through results; while managing revenue and expenses. Development and maintenance of KOL relationships. Drive strategic business opportunities and partnerships with Academic and Community cancer centers, clinics and hospitals within a specified territory. Development of a comprehensive business plan to gain and retain new and existing clients that aligns with our national goals and organizational values. Execution of sales strategies and tactics, implementation of sales and marketing plan, pull through opportunities. Maintain a high level of product, market and competitor knowledge. Implement laboratory services agreements (LSA’s) Collaborate and coordinate with all sales positions, cross functional and market partners to ensure successful attainment of goals and objectives. Conduct business in an
About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Mach Industries is seeking a Flight Test Engineer to support the planning, execution, and analysis of ground and flight testing for autonomous aircraft and related systems. This role works closely with design engineering, systems engineering, manufacturing, and Flight Operations to translate technical requirements into safe, executable tests. The Flight Test Engineer will develop test procedures, configure instrumentation, support test execution, evaluate results, and document whether test objectives were achieved. This is an entry-level role intended for an engineer who has strong technical fundamentals and wants to develop hands-on experience testing rapidly evolving aerospace systems. Key Responsibilities Test Planning and Development Translate system and subsystem requirements into measurable test objectives. Develop ground-test and flight-test procedures. Write test cards, test plans, and supporting readiness documentation. Define success criteria and identify the data required to evaluate them. Develop test matrices that account for configurations, conditions, and operating limits. Support the design of subsystem, integration, and vehicle-level tests. Coordinate test requirements with engineering and Flight Operations personnel. Test Readi
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