Aftersales Lead Norway Jobs

The opportunity We are currently looking for a Aftersales Lead which internally will be called Customer Service Lead. This person will be a key member of Polestar`s Customer Service Operations team where you will serve as a primary point of contact for workshops and external partners, where you will ensure smooth communication and collaboration, be responsible for coordinating service operations, addressing queries and providing support to workshops and partners to maintain a high service standard. A strong technical understanding of modern vehicles is a key requirement for this role. As Aftersales Lead, you will be responsible for driving product quality by identifying quality trends, analyzing field data, and leading investigations into vehicle-related issues. Working closely with engineering, service partners, and cross-functional teams, you will ensure that product concerns are escalated, root causes are identified, and corrective actions are implemented. Strong technical competence, analytical skills, and a passion for improving product quality are essential for success in this role. This position is located at Polestar Norway HQ in Fornebu, Oslo. This role will mainly work onsite to really connect with your department and be able to better collaborate with the rest of our Polestar team. With this new position our Customer Service team will grow from one to two people where both will report directly to our Head of Customer Experience. Frequent business travel to our serv

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. Position Summary The Safety Manager is responsible for developing, implementing, and maintaining the Company's Environmental, Health, and Safety (EHS) programs across battery energy storage system (BESS) manufacturing, warehouse, installation, commissioning, maintenance, and field operations. This position ensures compliance with applicable OSHA and regulatory requirements, identifies and mitigates workplace hazards, investigates incidents, manages safety training, and promotes a strong safety culture throughout the organization. JOB DESCRIPTION Develop, implement, and maintain Company safety policies, procedures, and programs. Ensure compliance with OSHA and applicable federal, state, and local safety regulations. Manage safety programs including Hazard Communication, LOTO, PPE, electrical safety, emergency response, fall protection, machine safety, and other applicable programs. Develop and maintain safety procedures specific to lithium-ion batteries and BESS operations, including thermal runaway,

Location: Tokyo, Japan Req ID: FEQ427R141 Reporting to: Manager, Field Engineering Language requirements: Business-professional Japanese required; business-level English preferred Mission As a Pre-sales Solutions Architect focused on Manufacturing and Automotive, you will engage with leading global automotive manufacturers and strategic industry accounts across Japan. In partnership with Account Executives, Solutions Architects, technology specialists, partners, and customer teams, you will develop and execute technical strategies that help customers adopt the Databricks Data Intelligence Platform and achieve measurable business outcomes. You will translate complex automotive and manufacturing challenges into scalable data and AI solutions across vehicle platforms, connected-vehicle analytics, vehicle and component quality, supply-chain optimization, smart manufacturing, engineering and R&D analytics, aftersales, customer intelligence, and AI-powered applications. You will operate with a builder mindset, creating hands-on prototypes, demonstrations, and proof points that accelerate customer confidence and adoption. The impact you will have Develop and execute customer engagement strategies in partnership with Account Executives and Solutions Architects for strategic automotive and manufacturing accounts. Lead complex customer engagements across the full technical pre-sales lifecycle, including discovery, requirements gathering, solution scoping, architecture design, works

We are seeking an experienced Fleet Support Inventory Planning Manager to lead a team of inventory and transportation planners responsible for ensuring parts availability that supports our service operations, field maintenance, and fleet uptime. This role is critical to maintaining high service reliability, minimizing vehicle downtime, and ensuring the right parts are positioned in the right locations based on usage patterns, service forecasts, and operational priorities. The ideal candidate brings deep experience in service parts planning, after-sales support, and spare parts lifecycle management. This individual will work cross-functionally with Service Operations, Field Maintenance, Procurement, Engineering, Logistics, and Finance to ensure service parts are accurately forecasted, sourced, stocked, and replenished across the network. In this role, you will: Lead and develop a team of service parts and transportation planners. Oversee inventory planning and replenishment for all service and maintenance parts. Build and execute service parts strategies balancing availability, cost, and working capital. Ensure material readiness to support scheduled and unscheduled fleet service with zero downtime. Manage part lifecycle transitions including new service parts, supersessions, revisions, and end-of-life. Maintain accurate SAP (S/4HANA) planning data, including MRP parameters, le

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Responsibilities: Identify market opportunities, recruit suitable channel partners, and manage the channel ecosystem order. Manage the full sales cycle, including but not limited to lead generation, opportunity qualification, pipeline management, and deployment. Provide accurate sales forecasts and follow up on after-sales related matters. Onboard and develop partner/SI sales capabilities to achieve company goals. Handle and resolve partnership conflicts or disputes, maintaining healthy and constructive relationships with ecosystem partners. Generate basic competitive analysis, sales plans, and business plans as required. Requirements: Positive attitude and strong interpersonal skills; willing to learn. Basic knowledge of surveillance CCTV solutions. 3–5 years of working experience in the surveillance CCTV industry or related verticals. Ability to perform basic competitive analysis and create sales plans and business plans

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. Job Summary We are looking for a hands-on and customer-focused After-Sales Engineer to support post-sales service operations. This role is responsible for troubleshooting technical issues, supporting service partners, and ensuring a high level of customer satisfaction through effective service delivery. Key Responsibilities Provide technical support for products after delivery, including diagnostics, troubleshooting, and issue resolution Assist in managing regional after-sales service operations and support field service activities Work closely with customers and service partners to resolve product and service-related issues in a timely manner Conduct on-site inspections, maintenance support, and technical training when required Track, analyze, and report common technical issues, and provide feedback for product improvement Support customer complaint handling and ensure proper follow-up and resolution Assist in major issue escalation and participate in root cause analysis Collaborate with cross-functional teams (engineering, quality, operations) to improve service processes and product performance Qualifications Associate or Bachelor’s degree 1–3+ years of experience in after-sales support, technical service, spare parts, or battery-

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY The Commissioning engineer is responsible for executing the commissioning activities of utility-scale Battery Storage projects. The candidate will plan the commissioning activities, work through day-to-day issues and work closely with the project and product engineering teams and suppliers. The candidate will need to travel to the project sites to support the onsite BESS commissioning activity. JOB DESCRIPTION Build the onsite commissioning plan based on project conditions to ensure the project is commissioned on time with high quality. Provide the installation training to EPC before the project begins. Address customer inquiries regarding product installation and commissioning. Supervise the implementation of the planned commissioning activities, managing on-site quality, safety, and progress in stages to ensure the project proceeds in an orderly manner. Train the local technicians and contractors on the system installation check, energization, parameter setting, testing, troubleshooting and all other related commissioning activities. Based on the on-site manpower situation, allocate tasks to on-site employees and contractors reasonably and determine the responsible individuals for each sub-task. Resolve all

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY ESS Service Technician do commission work on the ESS according to the processes. Technicians are assigned to a location within the field that modifies and repairs mechanical and electrical processes of the ESS, do the commission work and follows documentation pertaining to their assigned station in their department. JOB DESCRIPTION Assembles each stage of ESS according to processes. Provide service and customer support during field visits Ability to troubleshoot, test, repair, and service equipment Diagnose errors and communicate with customer and team to determine appropriate solution Reads schematics. Uses measuring tape, levels, squares for installations based on Engineering documentation (metric is preferred. Use of standard hand tools where applicable Use of power tools such as electric and pneumatic tools where applicable Use of multiple meters. Drilling and handling of material such as (fiberglass, plastics composites and aluminum) Installation and removal of fasteners such as nuts, bolts and rivets Occasionally apply adhesives and sealants to ESS processes Install and repair of cooling system Demonstrates attention to detail Demonstrates required skills Gathers and analyzes information skillfully Communicates ch

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY ESS Rework Technician do commission work on the ESS according to the processes. Technicians are assigned to a location within the field that modifies and repairs mechanical and electrical processes of the ESS, do the commission work and follows documentation pertaining to their assigned station in their department. JOB DESCRIPTION Receive batteries, cube unload, and document them by serial numbers Test cubes, batteries, and components using BYD software and hardware Disassemble cubes, make repairs and modifications based on engineering or manager’s direction Document all issues and repairs as well as changes made Clean and organize inside and outside work areas that include warehouse Work with team members to create a safe, efficient work environment while maintaining high quality work product and repairs Help document and repair cubes at port site Supporting warehouse by assisting with organizing and inventory Demonstrates attention to detail Demonstrates required skills Gathers and analyzes information skillfully Communicates changes and progress Balances team and individual responsibilities Adapts to changes in the work environment Follows instruction, responds to management direction Demonstrates accuracy and thoroughness

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY Follow the planned maintenance schedule for regular maintenance and repairs. Ensure timely repairs of equipment at the site, conduct regular inventory of spare parts for equipment failures that occur on site, and maintain a safe stock of spare parts on site. JOB DESCRIPTION Familiar with the company's site management system and has a good understanding of the electrical and structural principles of the company's products. After training, understands and masters the product commissioning procedures, and is familiar with various product installation, commissioning, and maintenance manuals. Proficient in various commissioning skills, such as software upgrades, parameter configuration, DMC/HVAC settings. Proficient in troubleshooting various types of faults, capable of independent problem-solving, and can resolve commissioning challenges based on on-site conditions. Strictly adheres to on-site maintenance safety requirements, proactively identifies and reports potential safety risks in the work. Upon arrival at the site, assesses the overall power station's operational status. Determines maintenance priorities based on the severity of the impact on power station operation. Complete work logs as required, categorizes and records f

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. The Test Engineer is responsible for conducting performance, safety, and functional testing of battery products to ensure compliance with company and industry standards. This role involves test planning, data collection, analysis, and reporting, as well as identifying and resolving product or process issues during testing. JOB DESCRIPTION • Perform static, safety, functional, and fire protection tests on battery products, including liquid injection operations. • Conduct dynamic performance testing to verify battery reliability and compliance with technical standards. • Record, analyze, and interpret test data; prepare and submit detailed test reports. • Apply knowledge of electrical and electronic circuits, component selection, and electrical safety standards. • Troubleshoot and resolve testing-related issues using strong analytical and hands-on problem-solving skills. • Follow established testing procedures and ensure all test results are accurate, traceable, and compliant with specifications. • Report any anomalies or failures immediately to the responsible engineer or supervisor and assist in corrective actions. • Maintain and calibrat

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY ESS Service Technician do commission work on the ESS according to the processes. Technicians are assigned to a location within the field that modifies and repairs mechanical and electrical processes of the ESS, do the commission work and follows documentation pertaining to their assigned station in their department. JOB DESCRIPTION Assembles each stage of ESS according to processes Provide service and customer support during field visits Ability to troubleshoot, test, repair, and service equipment Diagnose errors and communicate with customer and team to determine appropriate solution Reads schematics Uses measuring tape, levels, squares for installations based on Engineering documentation (metric is preferred) Use of standard hand tools where applicable Use of power tools such as electric and pneumatic tools where applicable Use of multiple meters Drilling and handling of material such as (fiberglass, plastics composites and aluminum) Installation and removal of fasteners such as nuts, bolts and rivets Occasionally apply adhesives and sealants to ESS processes Install and repair of cooling system Demonstrates attention to detail Demonstrates required skills Gathers and analyzes information skillfully Communicates changes and progre

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY ESS Service Technician must follow the planned maintenance schedule for regular maintenance and repairs. Ensure timely repairs of equipment at the site, conduct regular inventory of spare parts for equipment failures that occur on site, and maintain a safe stock of spare parts on site. JOB DESCRIPTION Familiar with the company's site management system and has a good understanding of the electrical and structural principles of the company's products. After training, understands and masters the product commissioning procedures, and is familiar with various product installation, commissioning, and maintenance manuals. Proficient in various commissioning skills, such as software upgrades, parameter configuration, DMC/HVAC settings. Proficient in troubleshooting various types of faults, capable of independent problem-solving, and can resolve commissioning challenges based on on-site conditions. Strictly adheres to on-site maintenance safety requirements, proactively identifies and reports potential safety risks in the work. Upon arrival at the site, assesses the overall power station's operational status. Determines maintenance priorities based on the severity of the impact on power station operation. Complete work logs as required, cate

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY Follow the planned maintenance schedule for regular maintenance and repairs. Ensure timely repairs of equipment at the site, conduct regular inventory of spare parts for equipment failures that occur on site, and maintain a safe stock of spare parts on site. JOB DESCRIPTION Familiar with the company's site management system and has a good understanding of the electrical and structural principles of the company's products. After training, understands and masters the product commissioning procedures, and is familiar with various product installation, commissioning, and maintenance manuals. Proficient in various commissioning skills, such as software upgrades, parameter configuration, DMC/HVAC settings. Proficient in troubleshooting various types of faults, capable of independent problem-solving, and can resolve commissioning challenges based on on-site conditions. Strictly adheres to on-site maintenance safety requirements, proactively identifies and reports potential safety risks in the work. Upon arrival at the site, assesses the overall power station's operational status. Determines maintenance priorities based on the severity of the impact on power station operation. Complete work logs as required, categorizes and records faults,

Associate - SCM - Planning & After Sales 5A — 1901-G-Php: G/F 5132 Bld, Alabang, Philippines. Apply via Workday.