Ai Engagement Manager Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Operations Excellence Senior Program Lead on the CX Operations Excellence team, you'll own and optimize the workflows, routing logic, and agent tooling that power Coinbase's global Customer Experience operation. This team designs the CX operating system, covering end-to-end workflows, SOPs, routing, and tooling across Scaled Operations and Premium and Wealth, directly tied to CSAT, retention, FCR, and handle time. You'll turn ambiguous, multi-year CX goals into a clear portfolio of programs that measurably improve quality, efficiency, and the Specialist experience across in-house and BPO sites worldwide. What you'll do: Own program strategy for broadly scoped CX operations initiatives, translating business problems into structured plans and driving execution from discovery through global rollout while managing trade-offs between time, scope, and cost. Design and optimize end-to-end CX workflows, from contact entry points and routing logic through Specialist handling and resolution, to reduce friction, standardize experiences across sites and vendors, and ensure the right work reaches the right Specialist. Partner with Product, Tooling, WFM, Analytics, and Operations to shape queue design, case allocation rules, channel strategy, and automation/AI use cases that maximize productivity without sacrificing quality. Build and maintain CX standards and governance, in

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Human Resources Business Partner will play a critical role in driving workforce planning, employee relations, and organizational effectiveness across Fanatics Commerce. ROLE OVERVIEW The Human Resources Business Partner enhances people practices to grow next-level player development and support Fanatics Commerce business operations. This role partners with leaders to drive workforce planning, employee relations, talent development, and organizational change in a fast-paced, evolving environment — anchored in influence, trust, data integrity, and risk awareness. The Human Resources Business Partner delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Partner with assigned client groups to understand business objectives, risks, and priorities, translating them into effective people strategies that align with the "One Fanatics" approach. Clarify decision-making rights and escalation paths for employe

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As an Inside Sales Rep, you’ll serve our direct customer channel by working with small business owners and giving them the support they need. The sales team is flexible and adaptable — we navigate challenges and problem-solve quickly in service of our mission. Pie is a highly collaborative team that communicates constantly. You’ll work across teams and with stakeholders, so strong communication and coordination skills are essential. You’ll be in regular contact with customers by phone and email to sell and build relationships. How You’ll Do It Build relationships and sales with Direct customers You will be calling inbound leads from our lead database, setting appointments, and maintaining our lead and prospect systems. You will take inbound calls (and some outbound) from warm leads, prospects who want to talk to us (no cold calling). Further qualify prospects through a series of questions to understand their business needs. Policy, sales and closing Partner with the underwriting team to ensure policy can be written. Present policy and close deal. The Right Stuff 1 year of Inside sales experience is required. 1 year of experience in high transactional environments is preferred. An active property & casualty license. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant v

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As a Senior Manager, Operations, you will play a central role in building a scalable, high-performing operations organization. Reporting to the Director of Customer Service & Operations, you will own the performance of our vendor partnerships and customer service operational model — driving accountability, efficiency, and continuous improvement across the function. This role is well-suited for an operator who sees a landscape of manual processes not as a limitation, but as a clear roadmap for impact. You will design and implement scalable systems and workflows — leveraging modern tools, including AI — while building the business cases that justify continued investment in operational excellence. If you are motivated by the challenge of building something that lasts and believe that finding a way forward is always possible, we want to hear from you. How You’ll Do It Vendor Relationships Lead all aspects of the operations vendor relationships — including weekly business reviews, quality calibration sessions, performance scorecards, and quarterly business reviews (QBRs) with senior vendor leadership. Serve as the incident owner for escalated vendor-originated service failures — including outages, quality breakdowns, and SLA misses — by triaging quickly, coordinating resolution across internal and external stakeholders, and ensuring a documented path to prevention. Maintain and evolve vendor performance scorecards; track SLAs, quality scores, AHT, and other KPIs continuously. Own vendor volume forecasting and headcount planning; ensure

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As the Team Lead, Billing & Collections, you own billing accuracy, cash application, and the non-pay lifecycle — notice of cancellation, rescission, reinstatement, and termination — so premium, coverage, and AR stay reconciled. You lead the billing operations team that invoices, applies cash, matches partner remittance, and processes cancels and reinstatements across installment billing, payroll-partner remittance, lockbox, and Stripe. You are accountable for SLA and quality outcomes on that work, not for post-handoff recovery. Past-due collection strategy, litigation, settlement, and collection-vendor performance sit with the Team Lead, Collections. You work hand-in-hand with that team so unpaid balances are handed off cleanly, on time, and with the documentation Collections needs. You’ll lead individual contributors alongside BPO and offshore partners, set the operating standard for how every dollar is billed and applied, and find upstream improvements that reduce Pie's exposure before a receivable ever reaches collections. You set and enforce service-level agreements across billing, cash, remittance, and the non-pay lifecycle, and you are accountable for the performance of your team, your vendors, and your BPO and offshore partners against defined KPIs. You partner with Accounting on month-end billing close, unapplied cash, and the documentation Finance needs to reconcile the books. You partner with Product, Engineering, and the Business Systems Analyst on Zuora and billing automation. This is a role for someone who wants to own a function

About Us: Comfrt is one of the fastest-growing apparel brands in the world, built around creating products that help people feel their best. Our creative team produces hundreds of ads every month across Meta, TikTok, Google, and other paid channels, constantly testing new ideas, concepts, and creative formats. We're looking for someone who loves creating content that doesn't just look great—it performs. If you're the type of creative who enjoys analyzing why an ad worked, iterating quickly, and producing static assets, GIFs, and graphics that drive results, this is the role for you. About the Job: We're hiring a Graphic Designer to join our internal creative team. This role blends creative innovation with performance marketing. You'll work closely with Creative Performance Strategists, Paid Media Buyers, Designers, and Creative and Brand Marketing teams to develop high-converting ads across multiple platforms. You'll design static image ads, carousels, GIFs, gamified end cards, and other graphic assets for product launches and ongoing campaigns. This is a fast-paced environment where speed, curiosity, and creative problem solving matter just as much as technical skill. Responsibilities: Design static image ads, carousels, GIFs, thumbnails, and other creative assets. Create multiple creative variations from existing concepts to support rapid testing. Work closely with Creative Performance Strategists to translate performance insights into new creative. Maintain consistent branding while adapting creative for different audiences and placements. Collaborate with project managers to hit aggressive production timelines. Organize project files and maintain efficient creative workflows. Stay current on advertising trends, design styles, and social media creative best practices. Locate, source, and identify strong visuals in large asset libraries. Qualifications: 2+ years of professional experience editing video and designing digital creative in DTC ecommerce or performance

About Us: Comfrt is one of the fastest-growing apparel brands in the world, built around creating products that help people feel their best. Our creative team produces hundreds of ads every month across Meta, TikTok, Google, and other paid channels, constantly testing new ideas, concepts, and creative formats. We're looking for someone who loves creating content that doesn't just look great—it performs. If you're the type of creative who enjoys analyzing why an ad worked, iterating quickly, and producing both videos and static assets that drive results, this is the role for you. About the Job: We're hiring a Video Editor & Graphic Designer to join our internal creative team. This role blends creative innovation with performance marketing. You'll work closely with Creative Performance Strategists, Paid Media Buyers, Designers, and Creative and Marketing teams to develop high-converting ads across multiple platforms. One day you might be editing a UGC-style video for Meta, and the next you're designing static image ads, carousels, GIFs, gamified end cards, or motion graphics for a new product launch. This is a fast-paced environment where speed, curiosity, and creative problem solving matter just as much as technical skill. Responsibilities: Edit short-form performance marketing videos for Meta, TikTok, YouTube, and other paid social platforms. Design static image ads, carousels, GIFs, thumbnails, and other creative assets. Create multiple creative variations from existing concepts to support rapid testing. Work closely with Creative Performance Strategists to translate performance insights into new creative. Help develop new advertising concepts from idea through final execution. Maintain consistent branding while adapting creative for different audiences and placements. Collaborate with producers and project managers to hit aggressive production timelines. Organize project files and maintain efficient creative workflows. Stay current on advertising trends, editi

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Event Operations Associate is responsible for carrying out front-line event setup, executing logistics for the retail infrastructure at live events, and ensuring operational excellence throughout every stage of the fan experience. This role supports the full lifecycle of event retail — from merchandise setup and stocking to sales transactions and breakdown — while maintaining the highest standards of professionalism and customer service to ensure the Fanatics brand is always positively represented. The Retail Event Operations Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) • Collaborate with the onsite Retail Event Management Team to ensure all directives are executed efficiently and the retail environment meets Fanatics' standards throughout each event. • Support fellow team members during setup, breakdown, and sales operations, fostering a fun, professional, and high-performing environment for both staff and fans. • Build and maint

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Global Content Communications Senior Specialist San Mateo, CA (Collab) Role Overview Within Global Content Communications, this role will help shape how PlayStation collaborates with game publishers and developers, and will take a prominent role in planning, creating, and managing content focused on third-party titles published on PlayStation. Our goal is to elevate our third-party partners and create the most engaging content for gamers around the world. This role will identify and develop content opportunities around exciting upcoming games of all shapes and sizes working with Sony Interactive Entertainment's Global Developer and Publisher Relations team as well as external studios and publishers. Content types will include news articles on PlayStation.Blog, as well as gameplay videos and other socially optimized content for PlayStation social channels including Instagram, TikTok, and more. The ideal candidate will combine deep knowledge of the games industry with strong content-creation instincts, social media expertise, and an ability to build trusted relationships with internal teams and external partners. The role will sit within Global Content Communications and partner closely with teams across Sony Interactive, including Global Communications, Glob

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As Director of Strategy and Business Operations, you will serve as a strategic operational leader driving the execution of Everpure’s R&D strategy and product priorities. Partnering directly with R&D executives, Product Management, Finance, and Engineering leadership, you will translate corporate objectives into integrated operating plans, resource allocations, and governance frameworks. You will align headcount, OpEx, and CapEx investments to high-impact initiatives while establishing performance scorecards that accelerate engineering effectiveness and decision-making speed across the enterprise. WHAT YOU'll DO Strategic & Operational Planning : Translate R&D priorities into integrated operating plans, measurable outcomes, and cross-functional execution roadmaps that align investments with corporate goals. Investment & Resource Optimization : Oversee R&D headcount, OpEx, CapEx, and infrastructure resource planning, delivering data-backed recommendations to guide executive prioritization and trade-off decisions. Engineering & Business Performance Metrics : Establish R&D scorecards and performance metrics that convert operational data into actionable insights, shifting business reviews toward proactive risk mitigation and outcome-driven decisions. Governance & Operating Cadence : Design and manage executive operating mechanisms, business reviews, and planning forums that ensure c

Coder is looking for an Enterprise Account Manager to grow our diverse customer base. You’ll help bring Coder’s platform to some of the largest companies in the world, who are focused on executing AI-centric software development at scale. This role is about building trusted relationships, shaping deals, and making sure enterprise customers clearly see the value we deliver. Day to day, you will manage the full sales cycle, from sourcing opportunities to closing contracts. You’ll work side by side with engineers, buyers, and internal partners to remove friction and move complex deals forward. What you’ll do here Build and close a strong pipeline of enterprise accounts with large engineering organizations Generate qualified opportunities through outbound prospecting and inbound leads Lead compelling demos that differentiate Coder, and communicate our value with clarity and conviction Collaborate with Sales Engineers to deliver a thorough technical evaluation Partner with decision-makers and technical stakeholders throughout the sales cycle Travel as needed to support deals and customer relationships What we’re looking for 5+ years in software sales with a strong prospecting background (ideally Developer, Agent, DevSecOps, or Cloud Native Computing Foundation (CNCF) technologies) 3+ years selling into Fortune 500 companies Experience engaging with software engineering leaders and technical decision-makers Understanding of DevOps, CI/CD, platform engineering, and developer tools Experience with GenAI & Agentic development tools (Cursor, Claude, Windsurf, Goose, Copilot, etc) Comfortable with outbound motion and partnering with Sales Engineers Track record of exceeding quota and pipeline goals Strong communication skills - written, verbal, and in presentations Familiarity with different sales cycles (startup, midsize, enterprise) Creative, analytical, and highly self-motivated Ability to travel up to 15% Bonus tacos if you have A technical background or meaningful exp

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the role We are looking for a collaborative Staff Technical Program Manager, Engineering Onboarding to build an AI-first onboarding experience that helps new engineers become confident, effective builders. You will create the technical learning, practical support, and community that enable engineers to understand Affirm’s systems, ship, and grow their impact. What you’ll do You will own the design and delivery of Engineering onboarding, creating a welcoming, technically credible experience for new engineers across North America and EMEA. You will lead hands-on learning experiences at our San Francisco office, complemented by virtual and regional programming that helps engineers build relationships, context, and practical fluency. You will partner with Engineering leaders and subject-matter experts across Developer Productivity, SRE, Security, Architecture, and Product teams to build and maintain useful technical onboarding content. You will translate Affirm’s AI-first engineering practices into practical learning experiences, including agent-assisted development, code review, testing, CI, deployment, observability, and production support. You will work with managers and buddies to create clear, role-relevant onboarding plans that help new engineers establish context, connect with their teams, and begin contributing effectively. You will coordinate with Recruiting, Learning, People Ops, IT, Facilities, Finance, and regional partners to ensure each cohort has the access, equipment, environment, and support needed for a strong start. You will gather feedback from new hires, managers, and facilitators, then use it to continuously improve the content, operations, and experience of Engineering onboarding. What we look for You have 2–4 years of experience as a technical leader

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Manager of Public Sector Solutions Architects, you will lead a team of Solutions Architects serving public sector customers. This role sits at the intersection of technical strategy, customer outcomes, and team leadership. You will support high-impact public sector opportunities, guide technical pre-sales work from planning through monitoring, and help your team connect GitLab’s DevSecOps platform to each customer’s business and mission needs. In your first year, you will be expected to strengthen team execution, improve how the team works across functions, and coach Solutions Architects to deliver

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. Tenstorrent is building high-performance AI systems and the supply chain required to deliver them at scale. We are looking for a Global Supply Chain Manager to own OSAT partnerships, backend manufacturing execution, and supply continuity from wafer-out through final shipment. This role is hybrid based out of Taiwan, with regular travel. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Bring 7+ years of experience in semiconductor supply chain, manufacturing, or supplier management, along with a bachelor’s degree in Supply Chain, Engineering, or a related discipline. Have a strong understanding of OSAT workflows, including flip-chip, wire bond, and wafer-level packaging, with hands-on experience working with Taiwan-based OSAT partners. Are comfortable negotiating complex supplier agreements, pricing, tooling, or NRE costs and managing relationships across technical, commercial, and operational issues. Are a clear, direct, and trusted communicator who can work effectively across global teams, suppliers, and North American and Asia-Pacific time zones; Mandarin fluency is a plus. Are a structured, data-driven operator with experience using ERP sys

Opportunity Overview: Cohere's Client & User Management team is responsible for ensuring that client organizations are supported throughout their lifecycle of using the platform. This role will ensure our client reviewer teams—RN and MD reviewers—have the right tools, training, and resources to effectively manage their queues across all lines of business. The Client Training Specialist position is a specialist-level role critical to our organization's success. As a Client Training Specialist, you will work closely with many teams at Cohere to deeply understand our mission, our clients' organizational operating structures, and the internal workflows of their review teams. You will develop an expert-level understanding of current and future state workflows, client-specific customizations, and queue management processes. You will use this knowledge to support, coordinate, and execute training programs that enable RN and MD reviewers to operate efficiently within Cohere's platform. The Client Training Specialist will be highly organized in order to plan and execute all client training sessions and activities, successfully engaging reviewer teams to drive adoption and proficiency in queue management workflows. What you’ll do: Support the development and delivery of best-in-class live and digital training for client RN and MD reviewer teams focused on queue management workflows. Coordinate client onboarding training specific to queue management processes, reviewer workflows, and platform navigation. Build out and maintain training toolkits and LMS content to ensure scalability and consistency across client organizations. Develop engaging training materials tailored to each client's unique customizations, organizational structure, and internal team workflows. Continuously review existing training materials, videos, and webinars to determine accuracy, effectiveness, and relevance to current and future state workflows. Gain and maintain a deep understanding of Cohere's p