Application Support Analyst Jobs

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a strong global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news. Operation Analyst Position Overview TEGNA is looking for Operation Analyst to join the dynamic engineering team. This role is responsible for the day-to-day monitoring, support, and operational stability of TEGNA’s technology platforms, including broadcast, streaming, and OTT systems, while providing advanced helpdesk support to end users and business-critical applications. The position works closely with distributed IT teams, streaming, and digital teams, as well as vendors and service partners, to resolve incidents, manage tickets, and maintain service levels in a 24x7 support environment. Clear documentation, effective communication, and ownership of issues from intake through resolution are critical to ensuring reliable linear and digital content delivery. What You’ll Do Handle and resolve ServiceNow support tickets from intake to closure within defined SLAs. Provide Tier 1 & Tier 2 technical support for PC, Mac, Android, and iOS devices. Support collaboration platforms, workstreams, and AI tools. Monitor critical systems and applications proactively to prevent service disruptions. Perform routine health checks, respond to alerts, and provide operational support. Troubleshoot incidents and perform root cause analysis for recurring issues. Document resolutions, workarounds, SOPs, and knowledge base articles in ServiceNow. Maintain operational documentation and improve knowl

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We are seeking a skilled and innovative Application Security Engineer to join our technology-driven company. In this role, you will be responsible for ensuring the security and integrity of our cloud-native applications and systems throughout the software development lifecycle, with a particular focus on code security, CI/CD pipelines, and emerging AI technologies. RESPONSIBILITIES: Conduct in-depth code reviews and static analysis to identify and mitigate security vulnerabilities in our applications Design and implement secure coding guidelines and best practices for development teams Collaborate closely with development teams to integrate security practices throughout the CI/CD pipeline Perform threat modeling and risk assessments for applications, developing mitigation strategies for potential risks Manage vulnerability tracking and remediation efforts, providing guidance to development teams Support incident response activities related to application security Stay current on emerging security threats and trends in cloud-native technologies and AI, continuously enhancing our security measures Evaluate and secure software supply chains, including producing and

We are seeking a RSA IGA Specialist/Analyst to join their team. The ideal candidate will be responsible for managing and supporting the RSA Identity Governance and Administration suite, ensuring the security and proper governance of user access across our organization. Key Responsibilities: Implement and manage RSA IGA solutions to ensure compliance with internal and external policies. Configure and maintain IGA workflows, roles, and entitlements for various business units. Collaborate with stakeholders to understand requirements and translate them into effective IGA solutions especially when integrating with surrounding systems. Provide support and troubleshooting for any issues related to RSA IGA. Conduct regular reviews and updates of access rights to ensure proper governance and reduce risks. Develop and maintain documentation related to IGA processes and procedures. Discussions with surrounding applications on integrations aspects with IGA module. Ability to understand REST & SOAP concepts. Ability to understand AD aspects. Collaborate with other stakeholders to be able to explain the solution being implemented.

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Analyst, Pricing Strategy & Operations to join our team. This is a Hybrid role, reporting to the Manager, Pricing Strategy & Operations in the Product Management department. We are looking for an analytics professional who can help drive data-backed pricing and monetization decisions for our SaaS business. The role will be responsible for analyzing large and complex datasets, identifying trends and opportunities, and translating insights into clear business recommendations that support revenue growth, discounting, packaging, deal strategy, and overall pricing effectiveness. What you’ll do (Role Expectations) Own and maintain the data tables, structures, and inputs required for pricing, packaging, discounting, cost, and product usage analysis, ensuring accuracy, consistency, and reliability of insights Analyze large datasets across customers, products, usage, revenue, dis

Electronic System Design and Analysis Engineer (Experienced or Senior) Company: The Boeing Company The Boeing Test Operations and Engineering (TO&E) team in Berkeley , Missouri is seeking an Electronic System Design and Analysis Engineer to join our Instrumentation Installation Design group to support all major programs in the St. Louis area. We are currently hiring for a broad range of experience levels including Experienced and Senior Electronic System Design and Analysis Engineers. Position Responsibilities: Electrical Design & Testing AC and DC power applications Assisting shop with build information Reading electrical drawings/schematics Troubleshooting Electrical component/wiring faults Production Functional and Environmental Acceptance Testing Designing new test sets for various weapon and aircraft electronics Performs system tests to verify operational and functional requirements Supports resolution of product integration issues and production anomalies Researches basic technologies for potential application to company business needs Assists in monitoring suppliers' performance to ensure compliance with requirements Develops or modifies basic hardware and software designs based on defined requirements Assists with the development and documentation of electronic and electrical system requirements This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. Basic Qualifications (Required Skill/Experience): <

The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. Responsibilities: Manages one or more apps support teams. Provides technical oversight across systems and applications; leverage skills across multiple apps support areas. Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes. Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Consults with the primary clients of the application in conjunction with development managers in order to u

Job ID: 111270 At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Responsibilities: Responsible for influencing product roadmaps through analytics and financial and business modeling. Develop hypotheses and analytical frameworks for understanding pricing dynamics and market outcomes. Analyze collected data and extract information relevant to problems. Work closely with product leads to build efficient tools, systems, and processes to manage pricing and driver earning at scale. Develop and test quantitative models, support software, and analytical tools. Experience: Education and Experience: Master's degree or foreign equivalent in Operations Research, Analytics, or related field. 3 years of experience in job offered, analytics, or related occupation. Skills: Experience with quantitative analysis, predictive modeling, and machine learning. Experience with programming languages, analytical software, and database applications. Experience with business analytics and authoring data pipelines. Experience with optimization and programming, including C++, R, Python, and algorithms. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, col

The Senior .NET Application Developer - Assistant Vice President is an intermediate level position responsible for design, development, and maintaining responsive and user-friendly web interfaces using .NET Core MVC , ASP.NET, JavaScript , Bootstrap , and CSS in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities. Responsibilities: Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems Ensure essential procedures are followed and help define operating standards and processes Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Responsibilities: Design, develop, and maintain responsive and user-friendly web interfaces using .NET Core MVC , ASP .NET, JavaScript , Bootstrap

The IT Business Analyst 2 is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities: Formulate and define systems scope and project objectives through research activities Analyze business client needs and document requirements by utilizing business analysis procedures and concepts Assess applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures or precedents Identify risk and consider business implications of the application of technology to the current business environment Create and prepare reports, metrics and presentations Work as a team to accomplish objectives and define and make recommendations for enhancements Participate in validation and testing activities to identify system problems and perform other duties as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Experience in re-engineering, data analysis and project management support Knowledge of business systems and industry standards Demonstrated data analysis and intermediate/advanced Microsoft O

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The IT Vendor Operations team sits at the intersection of business and technology — triaging, troubleshooting, and resolving technical issues across the tools and systems that thousands of Block advocates rely on every day. As Business Systems Analyst you will be the first line of defense when something breaks, the investigator when something behaves unexpectedly, and the bridge between our business teams and engineering partners. This role is ideal for someone who thrives in a fast-paced environment, loves solving technical puzzles, and wants cross-functional exposure across Block's support organization. You'll work across Salesforce (CF1), Amazon Connect, Okta, internal tooling, and more — ensuring advocates can focus on helping customers instead of fighting their tools. You Will Support identity and access management administration for an entire suite of applications, balancing routine operational tasks (~40%) with complex, non-routine requests requiring investigation and specialized attention (~60%) Triage and resolve technical support tickets spanning Salesforce

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Team The Compliance function at OKX is responsible for the overall compliance program and culture of the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. About the Opportunity The successful candidate will have prior transaction monitoring/investigations experience in the financial services, FinTech or cryptocurrency industries. You will help support the Special Investigations team, focusing on analyzing blockchain data to identify potential illicit activities, money laundering and terrorist financing, involving cryptocurrencies. The job requires a mix of technical expertise, investigative skills, and knowledge of crypto markets and blockchain technology. What You’ll Be Doing Conduct in-depth investigations of complex AML cases, ensuring thorough analysis and adherence to regulatory requirements, through investigation of blockchain transactions to track and identify suspicious or illicit activities such as money laundering, and other criminal activities. Analyze data to identify process gaps and opportunities, and partner with Compliance, Training and other FIU stakeholders to recommend mitigating activities for risk and close process gaps. Evaluate AML transa

Role Summary The Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX. This team works on behalf of customers of GHX (hospitals) in enabling seamless purchase order processing. The analyst in this role works within our custom software to process order transactions that require manual assistance for completion. The analyst would: Work within a software queue to identify the next order for processing Call US based healthcare suppliers and obtain key order processing information Correlate order response information based on attributes that are confirmed in the call The analyst would be responsible for escalating the case to the necessary parties in case of an impasse. In all the required cases, the analyst must create case notes and maintain the case information within our software. This position requires excellent English verbal skills, effective time management, a passion for excellent customer service, performance excellence, attention to detail, high level of integrity and work ethic. Required Skills Excellent communication skills with neutral English accent and ability to understand foreign English accents Strong customer support skills Proficiency in Microsoft Office applications and basic knowledge of Excel Navigate and manage multiple tabs at once Strong accountability and integrity due to sensitive nature of information Determined, detail oriented, and proactive individual Ability to execute all the checklist actions in the owned transactions Clear and effective written communication Roles & Responsibilities Attain mastery on all the learning resources shared Triage the case assigned and act adhering to the SOP Initiate phone calls to the supplier to get required details which would aid further processing of the case Work with suppliers on calls to take inputs and resolve the cases Make case notes and escalate if required for next level of associate group Reconcile data and loop the raw informa

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Risk Management Overview • Responsible for increasing & protecting shareholder value • Assists with managing banking relationships • Support bank administration and treasury processes • Working in a global business services team with cross-functional exposure and experiences Role • Executes on established treasury policies and processes for Bank Administration • Assists with updates, standardization and automation of bank administration processes • Provides guidance to regional teams in matters related to bank administration • Assists with ad hoc reporting and bank administration special requests • Assist SOX and audit teams with bank administration audits and questions • Lead the processes for opening & closing bank accounts for mergers & acquisition entities plus core existing business • Coordinate effectively, timely, and accurately with cross-functional teams like treasury, tax, legal, and 3rd party banking institutions About You • Demonstrated comprehensive knowledge of corporate finance • Consistently delivering accurate analytical support in a timely manner • Experience evaluating solutions to treasury performance issues • Extensive experience supporting multiple bank applications and data mining • Experience with mergers & acquisit

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. In this role you will Master the Sentry Ecosystem & Support Elite Developers Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability. Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments. Engin

CAPCO POLAND We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We also are: Experts in banking and payments, capital markets, wealth and asset management. Focused on maintaining our nimble, agile, and entrepreneurial culture. Committed to growing our business and hiring the best talent to help us get there. THINGS YOU WILL DO As a System Business Analyst , you will play a key role in delivering technology transformation initiatives within the Core Banking domain. You will work closely with business stakeholders, architects, developers, testers, and product owners to analyze business needs, translate them into system requirements, and support the implementation of modern banking solutions. You will participate in end-to-end project delivery, ensuring that business requirements are accurately reflected in system design while maintaining alignment with business objectives and regulatory expectations. Main Duties Gather, analyze, and document business and system requirements for Core Banking applications. Translate business needs into detailed functional and technical specifications, user stories, process flows, and acceptance criteria. Collaborate with business users, Product Owners, Solution Architects, and development teams throughout the project lifecycle. Analyze existing banking processes and identify opportunities for optimization, automation, and digital transformation. Support the design and implementation of Core Banking solutions, ensuring alignment with business processes and system architecture. Perform impact analysis for new business initiatives, regulatory changes, and system enhancements. Facilitate work