Applications Support Manager Jobs

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We’re looking for a detail-oriented and proactive recruiting coordinator to support our fast-paced JAPAC Talent Acquisition team. This is a contract role ideal for someone who thrives in a dynamic environment and enjoys coordinating processes, managing systems, and creating a great candidate experience. RESPONSIBILITIES: Schedule interviews and coordinate logistics across multiple time zones Maintain accurate data in our Applicant Tracking System (ATS) Communicate with candidates throughout the interview process to ensure a smooth and positive experience Partner with recruiters and hiring managers to support end-to-end recruitment processes BASIC QUALIFICATIONS: 1–3 years of experience in a coordination, recruiting, or people ops/HR support role Strong organizational and time management skills; ability to manage multiple tasks with high attention to detail Excellent written and verbal communication skills in Japanese and English will be a plus Comfortable working with different time zones and managing scheduling complexity Familiarity with ATS (Greenhouse or Workday) and Google Suite products is a plus ITAR REQUIREMENTS: To conform to U.S. Government export regul

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Software Engineer II / Software Developer II (React Native) Build what’s next for players. We’re a startup inside Sony PlayStation. Fast-moving, experimental, and highly ambitious. Backed by the scale, resources, and trust of Sony Interactive Entertainment. We’re building new mobile and web experiences that help gamers connect, discover, and play together in better ways. This is a rare opportunity to design at startup speed and drive huge impact inside the largest gaming company in the world. We are seeking a Software Engineer II specializing in React Native and high-performance mobile development. In this role, you will design, build, and improve mobile experiences while contributing to the architecture, frameworks, and technical practices that support our applications. You will collaborate closely with engineers, product managers, designers, and researchers to deliver user interfaces that are performant, accessible, reliable, and delightful at scale. You will take ownership of meaningful features from development through release and production support. Responsibilities Design, build, test, release, and maintain mobile application features using React Native and modern JavaScript and TypeScript. Contribute to the evolution of frontend architec

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). The Role We’re expanding our revenue operations team and looking for a Business Applications Manager to help scale and strengthen the systems and processes we’ve already begun building. This is a highly impactful role where you’ll partner closely with our existing revenue operations leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally. In this role, you’ll support and enhance our revenue operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You’ll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit. You’ll play a key role in scaling Inspira’s revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient and effective in meeting our customers' needs. We're looking for an experienced Manager of Product Support to join our team. This role would report into to the Director of Customer Services in Japan in a hybrid setting. Establish operational goals and work plans and delegates assignments to your team Promote behavior, motivate, and above all, support the existing Product Support team – coach them, contribute t

Technical Services has nearly 500 global team members in offices spanning the entire globe. The team has offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 ‘follow-the-sun’ support model with regional teams covering the Americas, EMEA, and APAC regions. We have an incredible opportunity for a transformational leader to join MongoDB’s Technical Services team and lead a regional team of MongoDB Support Engineers. This leader will build and develop an AI-native Technical Services team, enabling engineers to support MongoDB’s growing portfolio while embedding AI tools, workflows, and capabilities into daily operations. By combining deep technical expertise with innovative ways of working, the team will improve engineer effectiveness, scale customer support, and drive successful customer outcomes. As a key local representative of Technical Services (TS), this manager will play a central role in establishing and scaling MongoDB’s TS presence in the region. They will partner closely with regional stakeholders, help recruit and develop local talent, and build toward a full, high-performing Technical Services team. We are looking to speak to candidates who are based in Mexico City for our hybrid working model. Typical responsibilities of the team include: Diagnosing and resolving performance related issues, leading structured investigations, root-cause analysis, and recovery efforts across multiple technical layers Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements Owning complex and high-impact customer investigations involving AI applications and agentic workflows Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution Creating and impro

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Technical Support About the job This position is needed to lead one of Twilio's Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions. We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA) in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio's continuing growth initiatives. Responsibilities In this role, you’ll: Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinka

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is undergoing a historic expansion with a new fabrication facility in Boise, ID, and we are building a strong remote technical network to accelerate capability, ramp readiness, and line health. We are seeking a RAM Applications Manager to provide technical leadership and operational ownership across metrology and inline optical inspection (RDA) while working remotely from Taiwan in direct support of the Boise fab. In this role, you will lead measurement and inspection strategy, drive tool and recipe readiness, and ensure data quality and process control for high-volume manufacturing (HVM), production ramp, and technology development. You will work hands-on with advanced metrology platforms (e-beam, optical, x-ray, etc.) and RDA optical inspection toolsets (eScan/Brightfield/Darkfield/Macro/SP) to develop robust line monitors, establish statistical controls, detect excursions early, and reduce defectivity. You will partner closely with Process Integration, Manufacturing, Process Development, Equipment Engineering, Yield, and Data/Automation teams across Boise and the global network to standardize best-known methods, enable effective tool matching, and ensure scalable solutions for ramp and long-term sustainment.. Key Responsibilities Leadership Provide technical leadership for metrology + RDA strategy, sustainment, and readiness within assigned technology areas. Own end-to-end readiness: recipe maturity, measurement methodology, standards, control plans,

About the Team DoorDash’s ability to build the best products in the industry, enabling local commerce at global scale, depends on its ability to recruit, engage, grow, and retain the best talent in the industry. The People Applications team at DoorDash is responsible for building and scaling first-party (1P) products that support the entire employee lifecycle from recruitment through to offboarding. The team develops and operates People Applications used across all DoorDash brands, including Wolt and Deliveroo. About the Role The DoorDash People Applications team is seeking an Engineering Manager with experience building and scaling applications across talent acquisition, compensation, and employee experience domains. In this role, you will play a key part in shaping the future of our People platform as we accelerate the adoption of AI and evolve our 1P products to drive greater efficiency, innovation, and employee experience. This is a highly collaborative role where you will help shape both the technical direction and product strategy, ensuring our solutions align with DoorDash’s people team’s goals while delivering reliable, high-impact experiences for employees across all brands. This will be a hybrid role and you will report to the Senior Manager, Enterprise App Engineering. You’re excited about this opportunity because you will… Lead and Inspire: Manage, mentor, and grow a high-performing team of full stack engineers across multiple DoorDash locations including in US and Hungary Drive Technical Vision: Partner with the team to define architectural roadmap for the team. Deliver Impactful Features: Oversee development of core People Application product experiences, including data pipelines, automation and integration with AI tools/LLMs. Collaborate Across Functions: Work closely with product managers, UI/UX designer, and business stakeholders to translate requirements into impactful, user-first solutions. Operational Excellence: Establish best practices in devel

Important: This position will work in one of the following three Extended-Hours Support (ExHS) shift teams: 1. Weekend Shift Team 1a. Rotation 1: Sunday to Thursday (9AM–5PM), Friday and Saturday off 1b. Rotation 2: Tuesday to Saturday (9AM–5PM), Sunday and Monday off 2. Early-Morning Shift Team 2a. Rotation 1: Monday to Friday (4AM–12PM Pacific Time), Saturday and Sunday off 2b. Rotation 2: Tuesday to Saturday (4AM–12PM Pacific Time), Sunday and Monday off 3. Late-Evening Shift Team 3a. Rotation 1: Monday to Friday (3PM–11PM Pacific Time), Saturday and Sunday off 3b. Rotation 2: Sunday to Thursday (3PM–11PM Pacific Time), Friday and Saturday off Important notes: During hiring, candidates will select and commit to one shift team (Weekend, Early-Morning, or Late-Evening). Once hired and onboarded, the team member will work exclusively within that shift team. ExHS team members rotate quarterly (every three months) between their team's two rotations. There are no rotations between shift teams. This is an exciting opportunity in our Data Science Production Engineering (DSPE) department at Natera (a global leader in precision medicine and genomics testing), to lead a team providing key data analytics services for our lab production operations. As a Manager of Data Analysis for Lab Production Support, you will work in one of the above three DSPE Extended-Hours Support (ExHS) shift teams, during the specified rotation hours. You will have the opportunity to apply innovative data analytics solutions, directly support the most cutting-edge medical diagnostics and genomics applications, and make real & immediate impact to patients and healthcare providers, by ensuring the specific ExHS shift team's timely and accurate data analytics support to production teams, e.g., product management team, lab operations teams, lab director teams, and genetic counselor teams. PRIMARY RESPONSIBILITIES: Leadership Lead and mentor the specific ExHS shift team, fostering a culture of accoun

Important: This position will work in one of the following three Extended-Hours Support (ExHS) shift teams: 1. Weekend Shift Team 1a. Rotation 1: Sunday to Thursday (9AM–5PM), Friday and Saturday off 1b. Rotation 2: Tuesday to Saturday (9AM–5PM), Sunday and Monday off 2. Early-Morning Shift Team 2a. Rotation 1: Monday to Friday (4AM–12PM Pacific Time), Saturday and Sunday off 2b. Rotation 2: Tuesday to Saturday (4AM–12PM Pacific Time), Sunday and Monday off 3. Late-Evening Shift Team 3a. Rotation 1: Monday to Friday (3PM–11PM Pacific Time), Saturday and Sunday off 3b. Rotation 2: Sunday to Thursday (3PM–11PM Pacific Time), Friday and Saturday off Important notes: During hiring, candidates will select and commit to one shift team (Weekend, Early-Morning, or Late-Evening). Once hired and onboarded, the team member will work exclusively within that shift team. ExHS team members rotate quarterly (every three months) between their team's two rotations. There are no rotations between shift teams. This is an exciting opportunity in our Data Science Production Engineering (DSPE) department at Natera (a global leader in precision medicine and genomics testing), to lead a team providing key data analytics services for our lab production operations. As a Manager of Data Analysis for Lab Production Support, you will work in one of the above three DSPE Extended-Hours Support (ExHS) shift teams, during the specified rotation hours. You will have the opportunity to apply innovative data analytics solutions, directly support the most cutting-edge medical diagnostics and genomics applications, and make real & immediate impact to patients and healthcare providers, by ensuring the specific ExHS shift team's timely and accurate data analytics support to production teams, e.g., product management team, lab operations teams, lab director teams, and genetic counselor teams. PRIMARY RESPONSIBILITIES: Leadership Lead and mentor the specific ExHS shift team, fostering a culture of accoun

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase has built the world's leading compliant cryptocurrency platform serving over 73 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the crypto economy and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role. JOB DUTIES Scale and grow the HR Engineering team by hiring, onboarding and training new analysts and engineers to support Workday and HR functional area Provide functional & technical leadership and mentoring to team members Supervise the day-to-day activities of our Workday instance Design user-friendly processes, guidelines, and documentation

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing Manage the day-to-day operations of the customer service team, continuously improving service quality, customer experience, and team efficiency. Monitor and analyze key customer service metrics, identify issues and root causes through data, and develop and drive improvement plans. Independently conduct data analysis, prepare business reports, and perform regular reviews to support team decision-making. Proactively leverage AI to improve work efficiency, including data analysis, report generation, information processing, and building simple tasks or workflows. Continuously optimize customer service processes, SOPs, knowledge bases, and productivity tools. Collaborate with Product, Operations, Technology, and other teams to solve business problems and ensure high-quality, on-time project delivery. 岗位职责: 负责客服团队日常运营管理，持续提升服务质量、用户体验及团队效率 关注并分析客服核心数据，通过数据发现问题、定位原因，并制定和推动改善方案 独立完成客服相关数据分析、业务报告及阶段性复盘，为团队决策提供支持 主动运用 AI 提升工作效率，包括数据分析、报告生成、信息处理及简单任务/工作流搭建 持续优化客服流程、SOP、知识库及相关效率工具 协同产品、运营、技术等团队解决业务问题，推动项目高质量、按时交付 What We Look For In You Strong Judgment &am

At MongoDB, we are transforming industries and empowering developers to build amazing applications that people use every day. We are a leading developer data platform, helping organizations build, scale, and operate modern applications. MongoDB Technical Services partners with customers to help them successfully run MongoDB in production. Our globally distributed organization provides 24x7x365 support through a follow-the-sun model, combining deep technical expertise with a strong commitment to customer outcomes. We are looking for a Manager, Technical Services to lead and grow a team in Gurugram. This leader will manage engineers supporting customers across MongoDB’s database, cloud, and emerging application-platform capabilities. The role is well suited to a people leader who can build a high-performing, inclusive team; lead complex customer situations; and partner effectively with Engineering, Product, and go-to-market teams. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. The role As a Manager, Technical Services, you will lead a team of highly skilled support engineers. You will create the conditions for excellent customer outcomes, develop technical and people leadership capability within the team, and help scale the support model for evolving customer workloads. Your team will support a broad range of technologies, including MongoDB database and cloud services, distributed applications, APIs, cloud infrastructure, observability, and modern AI-enabled application workflows. You will help establish durable operating practices for a fast-growing area while ensuring seamless collaboration with the wider global Technical Services organization. What you’ll do Lead, coach, and develop a team of Technical Services Engineers, including regular 1:1s, clear goals, performance feedback, career development, and succession planning Build an inclusive, accountable, and customer-focused team culture where engineers can do their b

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data. We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe. This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency. This role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments. What You’ll Do Serve as the primary technical owner and trusted advisor for assigned strategic a

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skill