The Position Cleo is looking for a Customer Success Associate that will work directly with existing customers and the CSM team to ensure a smooth onboarding, implementation, and renewal process. This intelligent, empathic, and high energy individual will hold responsibility within the CSM team who serve as the primary customer facing resource for all new and existing customers. Superb ability to interface with Customers, Sales, Services, Support, and Products Team is required. What You Will Be Doing Uphold Cleo’s Customer Success strategy and processes Adopt existing, and develop new, methodologies and best practices Own day-to-day interactions between Cleo and a subset of customers through 1:1 and 1:many tech touch communications Manage and facilitate cross-sell/upsell opportunities sourced within the broader Customer Experience organization. Analyze and report on customer usage data, adoption, and project status Oversee customer lifecycle processes/touch points and take clients on an optimal customer journey Drive the customer escalation process Develop ways for Customer Success to deeply understand our customers’ objectives Escalate issues appropriately to Services, Support, Product, etc. Keep accurate records, including documented customer service actions and discussions. Ensure that 100% of interactions are accurately recorded and follow ups scheduled Requirements 3-4 years working at an Enterprise Software and/or SaaS Company in a Customer Success, technical account management or a related field Strong written and verbal communications ability Proven ability to work in an environment with limited processes Experience with Open-Source solutions Experience working in a company selling applications, middleware, database, data warehouse, data integration technology or big/fast data technologies Experience with annual subscription offerings Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment withou
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Associate Implementation Consultant Jobs
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Become a part of our caring community The Associate VP, Quality Engineering carries out procedures to ensure that all information systems products and services meet organization standards and end-user requirements. The Associate VP, Quality Engineering requires a in-depth understanding of how organization capabilities interrelate across segments and/or enterprise-wide. The Associate VP, Quality Engineering performs and leads tests of software to ensure proper operation and freedom from defects. May create test data for applications. Documents and works to resolve all complex problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Acts as information resource about assigned areas to technical writers. Performs complex work flow analysis and recommends quality improvements. Decisions are typically related to intradepartmental coordination, development and implementation of strategic plans, and business outcomes, and develops and implements strategic plans for the scope of management that are aligned with the Segment or Business strategy. Use your skills to make an impact Required Qualifications Bachelor's degree in a technology field Extensive experience in the information technology field Demonstrated success in leading and developing a team of associates. Expertise in software testing methodologies Record of success in leading quality improvement initiatives Certified Software Test Engineer (CSTE) designation. Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Master's degree in a technology field Additional Informa
We are looking for a knowledgeable and detail oriented Senior Payroll Associate to join our Global Payroll team. This role primarily supports APAC payroll operations, with potential to expand scope and ownership across the Asia Pacific over time. The position reports directly to the regional, India based, Senior Payroll Manager. This role requires a hands-on professional who brings a high standard of rigor, with payroll accuracy, compliance, and timeliness treated as essential operational requirements. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Support end-to-end India, China, South Korea, Taiwan, Hong Kong, Singapore and Australia payroll processing with minimal supervision, ensuring payrolls are accurate, on time and compliant with current regulations Review payroll output to identify discrepancies, investigate variances, and resolve issues prior to final approval Apply working knowledge of APAC payroll tax regulations to ensure accurate employee setup, calculations and reporting Manage complex payroll transactions, including bonuses, retro adjustments, off-cycle payments, and payroll corrections Administer and audit payroll deductions, including pre-tax benefits, retirement plans, and garnishments. Serve as a primary point of contact for payroll-related inquiries from HR, Benefits, Finance, and employees to resolve issues efficiently and within SLAs Support payroll reconciliations, audits, and year-end activities in collaboration with third party vendors and internal stakeholders Provide backup support and coverage for APAC payrolls as needed Identify process gaps, recommend improvements, document and maintain SOPs Participate in process improvement, system upgrades and enhancements, testing, and post-implementation stabilization Skills and Qualifications Minimum 7+ years of progressive experience supporting APAC payroll processing in
We are looking for a knowledgeable and detail oriented Senior Payroll Associate to join our Global Payroll team. This role primarily supports APAC payroll operations, with potential to expand scope and ownership across the Asia Pacific over time. The position reports directly to the regional, India based, Senior Payroll Manager. This role requires a hands-on professional who brings a high standard of rigor, with payroll accuracy, compliance, and timeliness treated as essential operational requirements. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Support end-to-end India, China, South Korea, Taiwan, Hong Kong, Singapore and Australia payroll processing with minimal supervision, ensuring payrolls are accurate, on time and compliant with current regulations Review payroll output to identify discrepancies, investigate variances, and resolve issues prior to final approval Apply working knowledge of APAC payroll tax regulations to ensure accurate employee setup, calculations and reporting Manage complex payroll transactions, including bonuses, retro adjustments, off-cycle payments, and payroll corrections Administer and audit payroll deductions, including pre-tax benefits, retirement plans, and garnishments. Serve as a primary point of contact for payroll-related inquiries from HR, Benefits, Finance, and employees to resolve issues efficiently and within SLAs Support payroll reconciliations, audits, and year-end activities in collaboration with third party vendors and internal stakeholders Provide backup support and coverage for APAC payrolls as needed Identify process gaps, recommend improvements, document and maintain SOPs Participate in process improvement, system upgrades and enhancements, testing, and post-implementation stabilization Skills and Qualifications Minimum 7+ years of progressive experience supporting APAC payroll processing in
Job Title META Clinical Application Specialist Job Description Job title: Clinical Application Specialist Your role: Develops and delivers clinical education sessions to customers, adhering to established organization’s standards, guidelines, and product-specific training materials. • Advises customers on the implementation of optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment. • Provides first and second-line support to clinical support associate specialists and customers, offering guidance and expertise when additional knowledge or experience is required. • Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance. • Applies analytical skills to resolve medium complexity requests efficiently, exercising judgment within defined procedures and practices to determine appropriate actions that align with organizational goals and objectives. • Participates in customer escalations, complaints (both safety and non-safety related), and feedback processes, following agreed-upon protocols to accurately capture information and manage associated actions. • Collaborates with cross-functional teams, including product development, quality assurance, and regulatory affairs, to address customer concerns and enhance product performance. • Develops and maintains a deep understanding of organization’s products, clinical applications, and relevant industry standards to effectively support customers and provide informed recommendations. • Contributes to continuous improvement initiatives within the service organization, identifying opportunities to streamline processes, enhance service delivery, and optimize customer satisfaction. • Engages in moderately complex clinical or syst
Become a part of our caring community The Senior Compliance Professional ensures compliance with governmental requirements. The Senior Compliance Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Regulatory Compliance – State Enterprise Intake and Implementation – Senior Compliance Professional The Senior Compliance Professional implements new statues, regulations, rules and other regulatory guidance issued by state and federal regulators across the enterprise. Coordinates business partner engagement and implementation of rules. Researches compliance issues and recommends changes that ensure compliance with regulatory obligations. Provides compliance guidance and direction to business partners. Monitors metrics and other oversight tools that track implementation activity. Recommends new measures of compliance performance. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding implementation components. Exercises considerable latitude in determining objectives and approaches to assignments. The Senior Compliance Professional's primary focus will be to implement new federal and state rules, including PBM, across the enterprise. Key responsibilities may include: Serve as the subject matter expert and point-of-contact for individual state and federal implementations, leading implementation activity from onset to conclusion. Research, understand, and apply laws, regulations, and regulatory guidance for federal and state compliance issues. Analyze business requirements and complex issues, conduct research, and provide regulatory guidance to business partners, Law, Risk, and Compliance associate and leaders with regard to federal
Become a part of our caring community The Director, Product Management Conceives of, develops, delivers, and manages products for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Product Management Leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, andimplements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy. This is a remote position that reports to the Associate VP, Mail Order Pharmacy Distribution. Use your skills to make an impact Required You will be a Certified SAFe® 5 Product Owner/ Product Manager You will have 5+ years of Product Owner/Product Manager experience You will have 3+ years of leadership experience You will have a Bachelor's degree Preferred You will have an ability to drive significant transformation You will have competence working on very large and most complex assignments You will have asStrong ability to drive cross functional teams to alignment in the midst of ambiguity You will have an abili
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores great
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. SUMMARY: As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT sco
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores great
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores great
Chicago Trading Company (CTC) is a premier proprietary trading firm specializing in options market making. Our collaborative culture fuels innovation in quantitative research, systematic trading strategies, and cutting-edge trading technology. For over three decades CTC has provided critical liquidity across derivatives exchanges worldwide - making them fairer, more transparent, and more efficient. We strive to be the most innovative firm in the industry today, tomorrow, and long into the future while upholding ethical excellence. We believe that CTC makes a positive impact on the markets, the lives of our employees, and all the communities to which we belong. Started in 1995 by a team of forward-thinking Traders, we are proud to call ourselves an industry leader that keeps making markets and each other better. The Role As a Software Engineering (SE) Intern, you will be challenged to learn and adapt in a dynamic, forward-thinking, and fast-paced environment and will experience life as an engineer on one of our technology teams. Your impact is immediate and meaningful. You will work alongside software engineers designing, solving and testing complex coding problems that will deliver solutions to our trading tools and risk applications. You will build the tools traders and quants rely on to price, trade, and manage risk in real time - and because our release cycles are measured in days, you will watch your code reach production and affect the desk almost immediately. This work draws on a solid foundation in computer science, software development practice, and strong communication and teamwork. You will get exposure to the design and implementation of these systems, which will allow you to build upon your technical skills. As part of the Summer Associate cohort, you will learn and socialize alongside other SE Interns and Quant Trading (QT) Interns. There are a variety of languages you could get practical experience working with including (but
Work Flexibility: Field-based Work Flexibility: Field-based Service Area: Prince George, BC (Northern) Shift: Monday – Friday, varying hours dependent upon customer needs Summary: The Associate Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization What You Will Do: Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction. Adhere to account protocols. Complete fault isolation and maintenance of equipment at account locations. Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up. Provide post sale in-servicing on equipment operation and maintenance. Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client. Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers. Maintain an accurate inventory of Stryker equipment and parts. Travel up to 75% of the time to any other Province or Territory within Canada for Field S
Work location: Savski Marof Short Job Description/Responsibilities: Management of site Change Management system Operational coordination and oversight of Change Control management activities First Level Site Support for eQMS and gQTS CM module and monitoring of corporate quality standards and harmonizing business unit documentation with them Supporting the process of planning, definition, implementation, control, monitoring, and continuous improvement of the PGS Zagreb site quality system and products Qualifications: University degree or 300 ECTS in Chemical Technology, Biotechnology, Animal Health, Pharmacy, natural sciences or other related university Proficiency in Croatian and English language Competency in MS Office applications and Internet At least 1 year of working experience Experience in Method 1, TrackWise, SAP, Electronic Document Management System is an advantage Candidate's profile/Skills: Accountable, adaptable, systematic and punctuate Interpersonal and communication skills Ability to work independently, as well as a member of team Knowledge of and adherence to GMP, DI and EHS requirements Good time management Proactivity and best practice developer Ability to analyze and utilize information Ability to think creatively Learner mindset Flexibility Problem-solving orientation What we offer: Organized transport to and from the site Work with modern automated systems Opportunity for working on projects with other Pfizer sites and locations Strong education program Christmas, Easter and holiday bonus Affordable meals in an on-site cafeteria Opportunities for career enhancement and development Yearly pay
About the opportunity As Senior Associate, Treasury , you will autonomously drive core treasury operations, liquidity and cash management, and investments (with a primary focus on public sector financing). Operating with high autonomy, you will manage the short term Treasury book, central bank operations, assess bank’s liquidity position and monitor key KPIs. Acting as a crucial bridge across Group Risk, Accounting, and Regulatory Reporting, you will also as 1 LoD maintain audit readiness to ensure complete operational stability. In this role, you will: Trade Execution & Portfolio Management: Evaluate potential investment opportunities, then price (Bloomberg experience required), execute, and log transactions across Front Office tools, focusing primarily on public sector financing and short maturities. Proactively manage money market products and the short-term book, including Repo and Reverse Repo portfolios. Liquidity & Reserve Management: Oversee key liquidity functions, including Bundesbank cash pooling, Eurosystem minimum reserve requirements, overnight deposits, credit lines, and short-term portfolio hedging. Payment Systems & Central Bank Operations: Serve as the primary deputy for key payment and settlement infrastructure (Target, ESMIG, MACCS) and oversee central bank account management. Audit, Compliance & Governance: Support internal and external audits, enforce compliance with key banking regulations, and drive First Line of Defense (1LoD) risk management. Product & Tech Initiatives: Lead New Product Process (NPP) implementations, vendor onboarding, core banking system enhancements, and automated reporting solutions using SQL. What you need to be successful: Experience: Strong background in bank treasury operations, liquidity management, and money markets, with a preference for hands-on Repo/Reverse Repo and hedging experience. Technical & System Expertise: Solid familiarity with Treasury Front Office tools (Bloomberg exper
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