Case Management Associate Jobs

About the Role We are looking for a Compliance & Prevention Associate to join our Complaints Management & Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the Complaints Compliance & Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany. What You Will Do Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives. Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items. Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms. Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews. Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks. What You Will Bring Minimal requirements: 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space, full working proficiency in German language. Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support. Functional & Technical Knowledge: Practica

About the Team As one of DoorDash's core operations teams, Customer Experience ensures that when issues arise across the platform, there is a reliable and effective support system in place. Our team designs, manages, and continuously improves DoorDash's global support network, with the goal of delivering a high-quality and consistent customer experience. This role sits within the Safety Customer Experience team, focused on the most critical and high-risk incidents on the platform. The team owns some of the most sensitive customer interactions at DoorDash, where thoughtful operational and product decisions directly improve customer trust and platform safety. About the Role You'll operate at the intersection of Product, Operations, and Customer Experience to improve how DoorDash prevents, identifies, and responds to the most critical safety incidents on the platform. You'll partner closely with Product, Policy, Analytics, and Operations to design scalable solutions that deliver accurate, timely support during customers' highest-stakes moments. This role requires a detail-oriented operator who can navigate complex problem spaces, design scalable processes, and execute with precision in a fast-paced environment. You’ll be expected to take ownership of ambiguous, high-stakes problems and translate them into structured, actionable solutions. You’re excited about this opportunity because you will… Drive Safety Strategy – Partner with cross-functional teams to identify and execute initiatives that improve how DoorDash prevents, identifies, and responds to safety incidents. Own End-to-End Experience – Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling. Drive Data-Driven Decisions – Leverage data and case-level insights to identify root causes, measure performance, and prioritize opportunities to improve the safety customer experience. Influence Cross-Functionally – Collaborate with Product, Engin

LOCATION: Remote with periodic onsite work. The candidate must live within a two hour drive of Austin, TX and be willing to commute to the Austin site a few times a month. POSITION SUMMARY: The Associate Product Manager (APM), Organ Health will partner closely with Product Management and cross-functional teams to support the Organ Health portfolio, including Prospera (donor-derived cell-free DNA testing for transplant) and Renasight (renal genetics testing). The APM will build deep knowledge of both products, their customers, and the operations that deliver them, and will gain exposure to how the products are supported and improved over time through day-to-day support, operational monitoring, and cross-functional collaboration. The role emphasizes strong organization, attention to detail, and follow-through, and will require an effective communicator who can work across Clinical, Laboratory, Operations, Sales, and Business Development teams. PRIMARY RESPONSIBILITIES: Develop working knowledge of the Prospera and Renasight products, including the technology, clinical utility, customer workflows, and operational processes. Serve as an initial point of contact for product and case-related questions from field and internal teams, routing and escalating issues as appropriate. Support clinical study-related activities by partnering with Clinical Operations and Operations teams to address questions and track operational needs over time. Monitor case progress and turnaround time on a regular basis, identify delayed or at-risk cases, and work with Operations and Laboratory partners to move them forward. Provide high-touch support for priority or sensitive cases to help ensure a positive customer experience. Support sustaining product operations, including documentation maintenance and updates, process coordination, and identifying opportunities to improve related processes. Use AI and analytics tools to track, analyze, and report on operational and product performance

ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Senior Associate, Aggregate Reporting Physician on a permanent basis. Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career! Position Overview: The Senior Associate, Aggregate Reporting Physician position is responsible for developing, reviewing, and maintaining high-quality safety and pharmacovigilance documents that support the safety surveillance and regulatory compliance of consumer health products. It requires the ability to synthesize data from multiple sources, including individual case safety reports (ICSRs), aggregate safety data, clinical studies, epidemiological research, literature reviews, post-marketing surveillance, signal detection activities, and other safety data sources. The successful candidate will transform complex safety information into clear, concise, and scientifically accurate documents that support global pharmacovigilance activities and regulatory submissions and will work closely with Drug Safety, Medical Affairs, Regulatory Affairs, Clinical Development, Quality, and R&D teams to ensure consistent, evidence-based communication of product safety information. Main Job Tasks and Responsibilities: Prepare, review, and maintain pharmacovigilance and risk management documents for consumer health products. Synthesize safety information from multiple sources, including: Individual Case Safety Reports (ICSRs), Aggregate safety data analyses, Clinical trial safety data, Post-marketing surveillance data, Epidemiology studies, Published literature, Signal detection and evaluation activities, Benefit-risk assessments, Health Authority Assessment Reports.

Primary Responsibilities: Awareness and understanding of relevant GVP modules. Perform medical review of non-serious & serious ICSRs with emphasis on seriousness, expectedness, causality & narrative etc. without missing on quality & compliance. Experience of medical review of ICSRs received from sources such as Spontaneous, Literature, Regulatory Authority, Solicited and Clinical trials. Experience across multiple therapeutic areas such as Oncology, Respiratory, Immunology, Neuroscience, Rare diseases etc. Support triage of cases and determine seriousness and relatedness across products as assigned. Review and verify appropriate selection of adverse events from source documents, assign appropriate MedDRA code, assess labelling and review narrative. Acquire and maintain current knowledge of product portfolio and safety profiles for products across therapeutic areas. Involve in process improvement activities such as implementation of quality control process. Provide medical guidance and expert opinion on the cases to the data entry associates and quality reviewers to help resolve queries. Identify and resolve case issues, coordinate with client therapeutic teams and within functional team and manage as appropriate. Maintain PV expertise and understanding of international safety regulations and guidelines. Responsible for completing the MR activities in the safety database within the stipulated time to comply with service level agreements and regulatory timelines. Provide timely feedback to case processors on the errors/ discrepancies noted. Assist in training/mentoring of other case processing/medical review personnel as necessitated. Adapt to different client case processing conventions and multi-task as per business needs. Perform ad-hoc tasks as advised by the team lead/manager with quality and compliance as per project requirement. Participate in organizational activities to meet objectives suitable for the role/area of expertise. Candidate Profile: Me

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Contributes strategic and technical support for the sales process. Designs customer centered proposals that focus on financial positioning, product offerings, and network access. Applies technical knowledge of products, programs, services, policies, systems, and pricing methodologies to support Proposal strategy and deliverables. What you will do Helps establish and implement results-based programs and innovative initiatives for the Proposals area, under direct supervision. • Completes simple business impact assessments based on forecasted changes within the Proposals field to support the development of modification strategies. • Gathers information from source systems to complete proposals and calculates fees within assigned variance authority levels. • Arranges questionnaire responses based on case-specific quotation strategy and customer priorities. • Assists with plan design review, prepares deviation documents, and compiles proposals for ancillary coverage. • Contributes material for sales presentations and marketing surveys. • Takes direction to execute techniques, processes, and responsibilities. Required Qualifications 2&#43; years EAP industry experience 2&#43; years experience communicating and delivering presentations to cross-functional teams and internal stakeholders<

OVERVIEW: Play a vital role in Guidepoint’s success. As a Night Shift Associate on the Consulting Client Service team, you will support project delivery by identifying and recruiting the experts best suited to answer consulting clients’ business questions. Working closely with Project Managers, you will source, engage, and recruit new experts for our network of over 2 million Guidepoint Advisors. This Wuxi-based role may be performed remotely and follows a fixed work schedule of 5:00 PM to 2:00 am (17:00-2:00, China Standard Time). The role provides a unique opportunity to build core business, communication, and research skills while gaining exposure to a wide range of industries and disciplines. Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. What You Will Own: Work with Project Managers supporting consulting clients to develop expert recruitment strategies for satisfying each client project request Utilize recruiting tool, press releases, case studies, and other online sources to identify the best experts who can address consulting clients’ strategic and operational questions Conduct proactive outreach during evening hours, clearly communicate the consultation opportunity, and invite qualified professionals to join our network and participate in client consultations Screen experts to determine their suitability for each specific client project and develop accurate professional profiles for Project Managers to present to your clients Experience You Will Bring: Bachelor’s degree or higher S

Overview: Play a vital role in Guidepoint’s success. As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 2 million Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. What You Will Own: Work with Project Managers to develop strategies for satisfying each client project request Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered Identify the best leads and invite them to join our network to participate in consultations with our clients Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients Experience You Will Bring: Bachelor’s degree or higher Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions Excellent communication and interaction skills, including

Overview: Play a vital role in Guidepoint’s success. As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 2 million Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. What You Will Own: Work with Project Managers to develop strategies for satisfying each client project request Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered Identify the best leads and invite them to join our network to participate in consultations with our clients Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients Experience You Will Bring: Bachelor’s degree or higher Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions Excellent communication and interaction skills, including demonstrated

Overview: Play a vital role in Guidepoint’s success. As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 2 million Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. What You Will Own: Work with Project Managers to develop strategies for satisfying each client project request Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered Identify the best leads and invite them to join our network to participate in consultations with our clients Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients Experience You Will Bring: Bachelor’s degree or higher Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions Excellent communication and interaction skills, including demonst

Overview: The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. Interview Process: Meet your Guidepoint Recruiter! Initial Candidate Screen Meet the Guidepoint Teams! Hiring Manager Interview Hiring Team Interview Mock Assessment Complete a stimulated client request and gain more insight into the role Mock Review Interview Interview Process Outcome Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. What you will own: Work with Project Managers and other team members to develop strategies for satisfying each client project request Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered Screen experts for their suitability for specific client projects and create professional profiles for client consideration Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors Experience you will bring: Bachelor’s degree or above Previous internship, volunteering or extracurriculars Skills you will bri

Overview: The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. Interview Process: Meet your Guidepoint Recruiter! Initial Candidate Screen Meet the Guidepoint Teams! Hiring Manager Interview Hiring Team Interview Mock Assessment Complete a stimulated client request and gain more insight into the role Mock Review Interview Interview Process Outcome Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. What you will own: Work with Project Managers and other team members to develop strategies for satisfying each client project request Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered Screen experts for their suitability for specific client projects and create professional profiles for client consideration Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors Experience you will bring: Bachelor’s degree or above Previous internship, volunteering or extracurriculars Skills you will bri

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Associate, Corporate Development San Mateo, CA (hybrid) Role Overview: SIE seeks a highly qualified candidate for the position of Associate, Corporate Development . SIE’s Corporate Development Team works closely with SIE’s management team and is responsible for identifying inorganic growth opportunities through acquisitions, investments or joint ventures. The team sources, evaluates and executes transactions that are aligned with SIE’s strategic priorities and drive significant long-term value for the company. The foundational work of the team involves developing market insights through strong internal and external relationships to identify attractive M&A and investment opportunities. Opportunities are assessed based on rigorous investment criteria and evaluation by internal stakeholders. Members of the team will develop the business case and drive internal alignment on strategic fit and the post-deal plan. The team works collaboratively across all functions and services at SIE, contributing to SIE’s past M&A efforts across both the Studios and Platform businesses. This is an exciting and challenging role with significant executive exposure. The Associate is expected to bring financial analysis and deal experience, as w

The SalesOps Associate provides front line support to our rapidly growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB’s SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM 10:00 PM (cabs will be provided) You will have the opportunity to Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry Get insights and experience first hand how an effective, fast paced organization operates through learning about marketing/sales processes, collaboration and tools Establish a strong network of peers and mentors Gain insight into a $45Bn technology industry that is rapidly transforming Responsibilities Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps Data updates, such a

Scale’s Global Public Sector (GPS) team is growing quickly as we work to build reliable AI systems for governments around the world . This is one of the most ambitious and high-impact problems of our time, and our go-to-market team sits at the front line of it - building relationships with government customers, shaping complex deals, and turning pipeline into deployed programs. We’re looking for a GTM Business Operations Associate to make our sales team run with more rigour, predictability and speed. Working closely with the Head of Commercial Strategy & Operations, you’ll lead on getting new sellers productive fast and giving deal teams hands-on support on bids, tenders and pricing, and act as a key partner in running our sales operations and advisor program. This role is ideal for a highly analytical, commercially minded generalist - someone who thrives with autonomy and enjoys being close to deals. Responsibilities: Sales enablement & GTM onboarding Design and run onboarding for new GTM hires - building the curriculum, materials and 30/60/90-day milestones that get sellers productive quickly Build and maintain a central library of enablement content (product and use-case overviews, customer stories, competitive positioning, objection handling) and keep it current as our offerings evolve Partner with Product, EPD and Marketing to turn new launches and capabilities into clear, field-ready training for the sales team Sales operations - playbooks, process, tooling & forecasting Work alongside the Head of Commercial Strategy & Operations to document and refine our sales playbooks, stage definitions, qualification criteria and deal handoffs, and support their rollout across regions Keep the GTM operating cadence running smoothly - weekly pipeline reviews, monthly forecast calls and quarterly business reviews - by preparing inputs, flagging risks and tracking follow-through on actions Prepare the forecasting and pipeline reporting used by leadership, pul