Channel Planning Director Jobs

Work Flexibility: Onsite What You Will Do Lead HR projects and programs related to employee engagement, culture, communication, and organizational initiatives. Manage employee engagement and recognition programs, including awards, recognition activities, anniversaries, town halls, and site-wide events. Coordinate employee survey processes, including data validation, deployment, reporting, action plan tracking, and follow-up activities across multiple shifts and employee populations. Create and distribute internal communications related to organizational updates, benefits, policies, employee programs, and recognition initiatives. Administer and continuously improve communication channels, including newsletters, email campaigns, digital displays, dashboards, and audiovisual content. Prepare reports, presentations, scorecards, and business review materials to support HR leadership and business decision-making. Partner with leaders to analyze employee feedback, monitor engagement action plans, and implement culture-focused initiatives across the site. Manage vendor relationships, monitor service performance indicators, coordinate improvement plans, and support contract administration activities. What You Will Need Required Qualifications Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field. Minimum 4 years of professional work experience. Fluent English and Spanish, including advanced business writing skills. Experience using Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. Experience working with HR systems and workforce-related tools. Preferred Qualifications Minimum 2 years of experience in Human Resources, HR Operati

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The role is responsible for reviewing and validating AI-assisted outputs, maintaining data integrity, and contributing to efficient and compliant business operations. Responsibilities may include the following and other duties may be assigned. Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables. Conduct collection activities through phone, email, and other customer communication channels. Negotiate payment arrangements and support customers in resolving outstanding balances. Develop and execute collection strategies for high-risk, overdue, and sensitive accounts. Monitor account performance and take appropriate actions to mitigate credit risk. Ensure receivables are collected in accordance with company policies and agreed payment terms. Partner with Customer Service, Finance, and other stakeholders to resolve account and payment issues. Escalate complex collection matters and customer disputes as appropriate. Maintain accurate account records and provide timely updates on collection activities. Deliver a professional, customer-focused approach while balancing customer relationships and business objectives. Required Knowledge and Experience Bachelor's degree required. Minimum 3 years of relevant experience with a bachelor's degree, or an advanced degree with no prior exp

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose & Summary At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. Aetna, a CVS Health company, is leading the industry in service of our members, providers, and plan sponsors across Medicare, Medicaid, and Commercial. Medical Affairs is a clinically focused center of excellence working in close collaboration with all Aetna business units and cross-enterprise partners, to ensure high value care and best-in-class operating and clinical models. We collaborate with members, providers, and community organizations in pursuit of quality solutions that address the full continuum of member health care and social determinant needs. We are in search of a Senior Network MD who will serve as an enterprise clinical leader in shaping and executing our approach to driving performance on cost of care, quality, and member experience with our network of healthcare providers in the Central Region. They will adapt th

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose & Summary At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. Aetna, a CVS Health company, is leading the industry in service of our members, providers, and plan sponsors across Medicare, Medicaid, and Commercial. Medical Affairs is a clinically focused center of excellence working in close collaboration with all Aetna business units and cross-enterprise partners, to ensure high value care and best-in-class operating and clinical models. We collaborate with members, providers, and community organizations in pursuit of quality solutions that address the full continuum of member health care and social determinant needs. We are in search of a Senior Network MD who will serve as an enterprise clinical leader in shaping and executing our approach to driving performance on cost of care, quality, and member experience with our network of healthcare providers in the West Region. They will adapt the c

This role sits within our Digital Customer Success team. This team exists to manage and evolve how we serve customers through digital and agentic experiences. The team helps MongoDB deliver a consistent, personalised and relevant experience using data, lifecycle programmes, automation, and human judgement where it matters most. We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver tailored, value-led experiences. Blending strategic insight with digital programmes, you will advance our Digital-First strategy and achieve key organizational goals. Serving as a subject matter expert across a high volume of low-to-mid-tier accounts, you will build deep knowledge of the long tail of your assigned region, analyzing retention trends and uncovering new ways to add value. Rather than conducting traditional 1:1 meetings, you will drive customer outcomes using scalable digital check-ins, automated health-score triggers, and 1:many outreach, stepping in personally as the human-in-the-loop escalation point when judgment, nuance, or a personal touch is needed. Because this role is still evolving, we seek an entrepreneurial self-starter who is curious, driven, and excited to take initiative, someone who is knowledgeable and excited about AI and uses it hands-on to accelerate their work, run their own research, and manage their own programmes, but also understands its limitations. In this role you will partner closely with sales and cross-functional teams to shape the future of Digital Customer Success. We are looking to speak to candidates who are based in Gurugram/Bengaluru for our hybrid working model. Who You Are Our ideal candidate thrives in dynamic environments, is passionate and knowledgeable about AI, and brings strong analytical skills paired with a deep, customer-centric mindset. You are: Regional Expert & Escalation Point: Deep, long-tail knowledge

Let us describe the challenge we offer We are looking for an experienced Head of Customer Engagement to lead and elevate the customer journey across the Benelux region. In this role, you will be responsible for creating a seamless and premium customer experience across all touchpoints, driving customer loyalty, advocacy, and business growth. You will lead the Customer Experience function, translate customer insights into meaningful improvements, and ensure strong alignment between customer needs and business objectives. A key part of the role is owning the customer communication framework and CRM strategy across the customer lifecycle. Working closely with Sales and Marketing teams, you will ensure customers receive the right communication through the right channels at the right time, creating a consistent and engaging experience. What you'll do Own and continuously improve the end-to-end customer journey across all touchpoints. Lead the Customer Experience operation across the Benelux markets, ensuring premium service delivery and strong operational performance. Drive Voice of the Customer initiatives and translate insights into tangible improvements. Develop customer loyalty, retention, and community engagement strategies. Define and optimize customer communication journeys and CRM programmes across the customer lifecycle. Partner with Sales and Marketing to coordinate customer communications and engagement strategies. Monitor and improve key performance indicators, including customer satisfaction, service levels, employee engagement, and operational efficiency. Lead, coach, and develop a high-performing customer-centric team. Collaborate closely with regional and global stakeholders to deliver a consistent customer experience. Who you are Bachelor's or Master's degree in Business, Marketing, Customer Experience, or a related field. Proven leadership experience within Customer Experience, CRM, customer operations, or related customer-facing functions. Strong knowl

Let us describe the challenge we offer We are looking for an experienced Head of Customer Engagement to lead and elevate the customer journey across the Benelux region. In this role, you will be responsible for creating a seamless and premium customer experience across all touchpoints, driving customer loyalty, advocacy, and business growth. You will lead the Customer Experience function, translate customer insights into meaningful improvements, and ensure strong alignment between customer needs and business objectives. A key part of the role is owning the customer communication framework and CRM strategy across the customer lifecycle. Working closely with Sales and Marketing teams, you will ensure customers receive the right communication through the right channels at the right time, creating a consistent and engaging experience. What you'll do Own and continuously improve the end-to-end customer journey across all touchpoints. Lead the Customer Experience operation across the Benelux markets, ensuring premium service delivery and strong operational performance. Drive Voice of the Customer initiatives and translate insights into tangible improvements. Develop customer loyalty, retention, and community engagement strategies. Define and optimize customer communication journeys and CRM programmes across the customer lifecycle. Partner with Sales and Marketing to coordinate customer communications and engagement strategies. Monitor and improve key performance indicators, including customer satisfaction, service levels, employee engagement, and operational efficiency. Lead, coach, and develop a high-performing customer-centric team. Collaborate closely with regional and global stakeholders to deliver a consistent customer experience. Who you are Bachelor's or Master's degree in Business, Marketing, Customer Experience, or a related field. Proven leadership experience within Customer Experience, CRM, customer operations, or related customer-facing functions. Strong knowl

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Key Responsibilities: Present program information to new and/or existing clients or providers and developing accounts remotely via telephone or other electronic means Collect, evaluate, and set up datasets from multiple channels and sources Review and validate data to ensure it meets high standards of quality, accuracy, and reliability Engage in various administrative tasks, documentation, implementation, monitoring, and reporting Support continuous improvements in data collection and delivery processes Contribute to the creation of tools for monitoring and reporting Proactively analyze and troubleshoot data-related issues, assess their criticality, escalate for timely resolution, and participate in problem-solving Collaborate with internal and external stakeholders to support retention Provide analysis and drive modern solutions and efficiencies in our processes. Key Skills: Master’s degree in business administration, MBA, Mathematics, CA & ACCA, MSC in Finance Experience in related fields preferred. Familiarity and comfort working in a production-b

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. Role Overview As a Regional Director, Operations, you will play a critical role in supporting our Oak Street Health patients, providers and business by leading operational performance and population health execution across multiple centers within a geographic division. This role owns the delivery of key clinical, operational, patient experience, quality, utilization, and financial outcomes by ensuring that regional priorities are translated into disciplined execution across centers and care teams. This leader reports directly to the Regional Vice President<

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary We believe success requires flexibility, a positive outlook, sound judgment, and the ability to inspire change within a fast-growing environment. This team directly impacts patients by supporting systems and processes that enable efficient, high-quality, and safe healthcare delivery. The Manager position leads and executes projects and initiatives within an information technology environment, coordinating CVS Health and vendor resources as needed. This role serves as a bridge among clinical operations, Quality & Safety, internal audit partners, Epic teams, and enterprise EHR leadership, with a strong focus on policy clarity, workflow standardization, end-to-end audit support, and enterprise assessment of AI-enabled Epic tools and related technologies. Key Responsibilities Enterprise Clinical EHR Policy Development & Mainten

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Role Description The purpose of a Medical Assistant at Oak Street Health is to gather all necessary medical information regarding our patients to ensure providers have the most accurate information available when making healthcare decisions. Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist. They are a vital element of our model and important members of our Care Teams. Being an MA at Oak Street Health requires high levels of flexibility, energy, attention to detail, and problem solving skills. You will be expected to build relationships with Oak Street Health members. Medical Assistants will collaborate closely with their teammates to ensure an unmatched patient experience while driving clinical results. As an MA you will accomplish this by assisting in the assessment of patients’ health conditions, throug

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary : Sales Executives are professionals who help us build our Aetna’s Specialty Division business via the broker distribution channels for Dental/Vision products covering for the small & midsize business segment (employer groups with 2-200 enrolled employees). Their goal is to understand and meet customer needs using Aetna’s and CVS’ combined products and services. This position is eligible to participate in our sales incentive compensation program. Candidates need to live in California to be considered. Fundamental Components: Builds strategic partnerships with assigned producers and customers to achieve profitable growth and cross sell/standalone objectives for assigned business or customer segments, products, and assigned geographies. Strong understanding of customer needs and expectations across multiple market segments. Moderate influence on the sale and retention of business. Oversees targeted business prospects to develop new opportunities and cross sell business to ensure profitable customers and help grow the business through consultative consulting, issue resolution, and superior service. Manages and builds producer relations as needed depending on book of business or market segment(s) being supported. Identifies opportunities to partner with the client by drawing from the entire spectrum of product lines, illu

Developer Advocates at Datadog are engineers who share their expertise with technical practitioners, help customers tell their stories, and represent the perspectives of our community inside Datadog. As a Manager II on the Advocacy team, you will lead our Community Advocacy functions. You will manage a team of Developer Advocates responsible for global programs such as Datadog Ambassadors, Champions, and User Groups, as well as opportunities for customer engineers to share their expertise through technical writing, public speaking, and other community contributions. Across these interconnected programs, your team will enable customer engineers to contribute technical knowledge, lead communities, and turn their experiences into compelling content and conference talks for Datadog and third-party channels. This role combines people leadership, program strategy, technical judgment, and cross-functional influence to amplify authentic customer voices, deepen understanding of Datadog and its products, and foster a thriving community of practitioners. What You’ll Do: Lead and develop a team of Developer Advocates, setting clear expectations, guiding priorities, coaching performance, supporting career growth, and fostering an inclusive, high-performing culture Own the strategy, goals, and roadmap for Community Advocacy, translating broader Advocacy and company priorities into focused programs and measurable outcomes Guide the continued development of our Ambassador, Champion, and User Group programs, creating clear contributor journeys, expectations, enablement, recognition, and opportunities for customer engineers to increase their impact Build repeatable systems that enable customer engineers to contribute technical knowledge, create content, share best practices, and serve as trusted leaders within their communities Develop a strong pipeline of customer stories by identifying compelling practitioners and helping them shape authentic, technically credible narr

Opportunity Overview: We are seeking a Business Development Representative (BDR) to join our Growth team. In this role, you will be responsible for identifying and engaging prospective healthcare payer customers, generating qualified meetings, and helping build a strong sales pipeline for our commercial organization. You'll partner closely with Sales Executives, Marketing, and Sales Operations to execute targeted outbound campaigns and connect prospective customers with Cohere's innovative healthcare solutions. This is an excellent opportunity for someone who enjoys building relationships, solving problems, and developing a successful career in enterprise software sales. What you’ll do: Generate qualified meetings through strategic outbound prospecting using email, phone, LinkedIn, and other approved channels. Research healthcare payer organizations and identify key decision-makers, buying committees, and executive stakeholders. Build account plans and maintain accurate prospect and opportunity information within Salesforce. Partner with Sales Executives to develop strategic outreach plans for target accounts and ensure a seamless handoff of qualified opportunities. Qualify inbound and outbound opportunities using established sales qualification criteria. Develop a strong understanding of Cohere's products, value proposition, and the healthcare payer market to effectively communicate how our solutions address customer challenges. Collaborate with Marketing to provide feedback on campaign effectiveness, lead quality, messaging, and target accounts. Support industry conferences, customer events, meeting coordination, and follow-up activities. Contribute to the development and continuous improvement of outreach messaging, sales cadences, account research, and prospecting best practices. Maintain high-quality CRM data while consistently meeting activity, pipeline, and meeting generation goals. ISMS roles and responsibilities Fair understanding of Information Security pr

JOIN OUR TEAM As a Junior Voice of the Customer (VOC) Manager, you will join our VOC team to help turn customer feedback into meaningful improvements across our product range and overall customer experience. In this role, you will be responsible for managing and responding thoughtfully to product reviews received through our feedback channels, ensuring our customers feel heard. Beyond review management, you will play a crucial role in analysing reviews, customer care tickets, and sales data to identify recurring trends, issues, and growth opportunities. Collaborating closely with our Product and Quality teams, you will help translate these insights into concrete improvement initiatives, focusing not just on what customers are saying, but why it matters, what should change, and how to measure success. This position is permanent and based in Munich . WHAT YOU'LL DO Manage and respond thoughtfully to customer product reviews via our product review tool Analyse customer reviews, support tickets, and sales data to identify recurring product issues, patterns, and CX trends, utilising AI and automation where applicable Collaborate closely with Product and Quality teams to translate customer insights into concrete improvement initiatives Frame feedback into actionable insights explaining why it matters, what should change, and how success is measured Monitor key VOC metrics and share actionable feedback summaries with cross-functional stakeholders YOU COME WITH First working experience in customer experience, VOC, data/product analysis, or customer support Strong analytical skills with an ability to draw clear conclusions from reviews, customer care tickets, and sales data Customer-first mindset with high empathy, curiosity, and strong written communication skills Solution-oriented approach focused on understanding root causes and measuring the impact of changes Confident communication and stakeholder collaboration skills across cross-functional teams Fluency in English; kn