Client Retention Specialist Jobs

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About The Role Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance’s financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About The Role Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance’s financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within our financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the program. Their primary focus is on our at-risk customers who are struggling with the use an

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: Responsible for the retention of ZipRecruiter customers by uncovering the root cause of concerns through deep discovery and working alongside the customer as a trusted partner and advisor to resolve them. This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also create "happy churn" customers who are more likely to return in the future. Responsibilities: Meets or exceeds established performance goals, including productivity and quality of activities. Acts as a daily key contributor to the team Retention goal. Minimizes revenue lost from canceled accounts. Handles and processes all customer cancellation requests via phone and email. Identifies areas of opportunity for optimizing results and improving customer satisfa

Overview: Play a vital role in Guidepoint’s success. Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention. This is a hybrid role located in New York City. What You’ll Do: Serve as an advocate for the Insights product with corporate healthcare clients and foster three-dimensional relationships with key stakeholders Develop personalized engagement plans for each client depending on therapeutic areas of focus, ongoing clinical trials of interest, and competing companies to effectively market Insights content Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings Collaborate with sales team to ensure timely renewals and drive upsell opportunities Acquire valuable feedback and insights from clients to inf

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. About the right team member The Client Engagement Specialist is a SaaS sales expert with proven experience partnering with small businesses. This role is all about being a great communicator, project manager, and collaborator all while operating with a high-level sales acumen in an effort to save highly complex deals that are at risk of cancellation.

Overview: The Marketing Team functions as an in-house agency serving internal teams and clients across all Guidepoint’s business units. The team strives to generate a positive customer experience across every touchpoint, efficiently and at scale— weaving in Guidepoint’s story along the way. As the Marketing Specialist, EMEA, you will join Guidepoint on a fixed-term contract to provide maternity leave cover. You will collaborate with the global Marketing team to develop and deliver marketing and communications strategies, media and public relations initiatives, and branding and sales-support activities for our offices in London, Athens, and Dubai. What You'll Do: Partner closely with regional leaders and stakeholders to strengthen brand awareness, support sales growth, and promote client engagement across EMEA Develop and implement an effective mix of growth marketing, lead-generation, content marketing, and social media initiatives aligned with regional priorities Collaborate with global Marketing and Design teams to plan and execute multi-channel campaigns that support clients throughout their journey, from initial brand awareness to ongoing platform utilization Support regional Sales and Client Service teams by developing local and regional event strategies, press releases, targeted email campaigns, videos, and presentations Establish and track KPIs across marketing initiatives, using results to optimize future programs, demonstrate ROI, and share outcomes with compan

Dans ce rôle, vous contribuerez activement au renforcement et au développement des relations avec les clients existants qui utilisent nos solutions ComplyWorks et SafeContractor. Votre principale responsabilité consistera à accompagner les clients tout au long du processus de renouvellement en démontrant la valeur de nos solutions de gestion des sous-traitants, tout en maintenant des niveaux élevés de satisfaction et d’engagement. Grâce à votre solide expérience en renouvellements commerciaux, vous maîtrisez les techniques de vente consultative et savez cerner les besoins particuliers de vos clients afin de leur recommander des solutions adaptées. Votre approche proactive et votre excellente capacité d’écoute feront de vous un partenaire de confiance pour nos clients. Prendre en charge et gérer de manière proactive l’ensemble du processus de renouvellement client, afin d’assurer le renouvellement des contrats dans les délais et de maintenir les revenus. Communiquer avec les clients en amont des échéances de renouvellement afin de comprendre leurs besoins d’affaires, de répondre à leurs préoccupations et d’assurer le succès des renouvellements. Gérer les situations nécessitant une intervention particulière dans le cadre des renouvellements, en collaborant avec les parties prenantes internes et les personnes-ressources chez les clients afin de résoudre les enjeux. Élaborer et mettre en œuvre des stratégies de rétention visant à réduire le taux d’attrition, à maximiser les taux

Job Title: Clinical Research Nurse Banding: Band 5/6 Location: Newcastle Hourly Pay Rate: £25 – £30 per hour Join a team driven by one purpose — improving global health outcomes. Our client is looking for a dedicated, NMC‑registered Nurse with at least 3 years of experience working in clinical research, supporting innovative clinical trials across multiple therapeutic areas. What You’ll Do Carry out participant visits, observations, interventions and safety checks in line with study protocols and SOPs Complete pre‑screen assessments to support strong patient recruitment Build positive relationships that encourage participant engagement and retention Record, verify and enter study data accurately into source notes and CRFs/eCRFs Respond to data queries promptly Maintain a professional, supportive environment for participants and colleagues Participate in MDT meetings Act confidently in emergencies (e.g., cardiac arrest, anaphylaxis, critical incidents) What you will bring Valid NMC PIN A minimum of 3 years experience working in clinical research Strong clinical experience within a patient‑facing environment Excellent clinical assessment and observational skills Confident communicator with strong organisational skills Ability to work effectively in a fast‑paced research setting High attention to detail and accurate documentation Comfortable using electronic health record systems Apply Today If this sounds like your next step, we’d love to hear from you. Please submit you

With over 30 years’ experience, CHAS is the trusted health and safety certification specialist for construction and the public sector. Founded by Merton Council, we help contractors pre-qualify for projects and give clients easy access to over 30,000 compliant contractors. We set the standard for excellence. Our audits align with major legislation and recognised standards, making compliance simple. If you’re someone who can build a great relationship while keeping an eye out for the next opportunity, this could be the role for you. As an Account Executive, you’ll manage your own portfolio of clients, helping them get the most from their relationship with CHAS while driving retention, renewals and growth. You’ll build relationships with key stakeholders, understand what matters to them and identify opportunities to deepen their partnership with us. Manage your own portfolio of clients , building strong relationships with key contacts and understanding what they need from their partnership with CHAS. Own the client journey from onboarding through to renewal , keeping customers engaged, addressing any issues and reconnecting with clients where engagement has dropped. Hold regular client reviews and conversations , making sure customers are getting value from the service while identifying opportunities to increase contractor connections. Spot and develop opportunities for growth , including upsell opportunities, and work with Account Managers when there’s potential to grow an acc

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This critically important role is responsible for providing consultative support to contracted Skilled Nursing (SNF) and Assisted Living (ALF) facilities. The Clinical Nurse Specialist/Infusion Educator for LTC (Long Term Care) will work collaboratively with other Omnicare disciplines to develop client relationships, aid in the retention and expansion of existing business, and help to ensure execution of contract covenants. *** Eligible candidates will reside preferably in Phoenix AZ area and will average 32 hours or more per week traveling to facilities in the surrounding area and other states as needed. The Clinical Nurse Specialist/Infusion Educator LTC is responsible for the below, most of which must be completed on-site within LTC facilities: Build strong client relationships by consistently delivering client interactions that develop trust and show val

Job Title: Clinical Research Nurse Banding: Band 5/6 Location: London Hourly Pay Rate: £25 – £30 per hour Join a team driven by one purpose — improving global health outcomes. Our client is looking for a dedicated, NMC‑registered Nurse with at least 3 years experience working in clinical research, supporting innovative clinical trials across multiple therapeutic areas. What You’ll Do Carry out participant visits, observations, interventions and safety checks in line with study protocols and SOPs Complete pre‑screen assessments to support strong patient recruitment Build positive relationships that encourage participant engagement and retention Record, verify and enter study data accurately into source notes and CRFs/eCRFs Respond to data queries promptly Maintain a professional, supportive environment for participants and colleagues Participate in MDT meetings Act confidently in emergencies (e.g., cardiac arrest, anaphylaxis, critical incidents) What you will bring Valid NMC PIN A minimum of 3 years experience working in clinical research Strong clinical experience within a patient‑facing environment Excellent clinical assessment and observational skills Confident communicator with strong organisational skills Ability to work effectively in a fast‑paced research setting High attention to detail and accurate documentation Comfortable using electronic health record systems Apply Today If this sounds like your next step, we’d love to hear from you. Please submit yo

Job Title: Clinical Research Nurse Banding: Band 5/6 Location: Birmingham Hourly Pay Rate: £25 – £30 per hour Join a team driven by one purpose — improving global health outcomes. Our client is looking for a dedicated, NMC‑registered Nurse with at least 3 years working in clinical research, supporting innovative clinical trials across multiple therapeutic areas. What You’ll Do Carry out participant visits, observations, interventions and safety checks in line with study protocols and SOPs Complete pre‑screen assessments to support strong patient recruitment Build positive relationships that encourage participant engagement and retention Record, verify and enter study data accurately into source notes and CRFs/eCRFs Respond to data queries promptly Maintain a professional, supportive environment for participants and colleagues Participate in MDT meetings Act confidently in emergencies (e.g., cardiac arrest, anaphylaxis, critical incidents) What you will bring Valid NMC PIN A minimum of 3 years experience working in clinical research Strong clinical experience within a patient‑facing environment Excellent clinical assessment and observational skills Confident communicator with strong organisational skills Ability to work effectively in a fast‑paced research setting High attention to detail and accurate documentation Comfortable using electronic health record systems Apply Today If this sounds like your next step, we’d love to hear from you. Please submit your CV t

Job Title: Clinical Research Nurse Banding: Band 5/6 Location: Wolverhampton Hourly Pay Rate: £25 – £30 per hour Join a team driven by one purpose — improving global health outcomes. Our client is looking for a dedicated, NMC‑registered Nurse with at least 3 years of clinical research experience, supporting innovative clinical trials across multiple therapeutic areas. What You’ll Do Carry out participant visits, observations, interventions and safety checks in line with study protocols and SOPs Complete pre‑screen assessments to support strong patient recruitment Build positive relationships that encourage participant engagement and retention Record, verify and enter study data accurately into source notes and CRFs/eCRFs Respond to data queries promptly Maintain a professional, supportive environment for participants and colleagues Participate in MDT meetings Act confidently in emergencies (e.g., cardiac arrest, anaphylaxis, critical incidents) What you will bring Valid NMC PIN A minimum of 3 years experience working in clinical research Strong clinical experience within a patient‑facing environment Excellent clinical assessment and observational skills Confident communicator with strong organisational skills Ability to work effectively in a fast‑paced research setting High attention to detail and accurate documentation Comfortable using electronic health record systems Apply Today If this sounds like your next step, we’d love to hear from you. Please submit you

Job Title: Clinical Research Nurse Banding: Band 5/6 Location: Leicester Hourly Pay Rate: £25 – £30 per hour Join a team driven by one purpose — improving global health outcomes. Our client is looking for a dedicated, NMC‑registered Nurse with at least 3 years experience working in clinical research, supporting innovative clinical trials across multiple therapeutic areas. What You’ll Do Carry out participant visits, observations, interventions and safety checks in line with study protocols and SOPs Complete pre‑screen assessments to support strong patient recruitment Build positive relationships that encourage participant engagement and retention Record, verify and enter study data accurately into source notes and CRFs/eCRFs Respond to data queries promptly Maintain a professional, supportive environment for participants and colleagues Participate in MDT meetings Act confidently in emergencies (e.g., cardiac arrest, anaphylaxis, critical incidents) What you will bring Valid NMC PIN A minimum of 3 years experience working in clinical research Strong clinical experience within a patient‑facing environment Excellent clinical assessment and observational skills Confident communicator with strong organisational skills Ability to work effectively in a fast‑paced research setting High attention to detail and accurate documentation Comfortable using electronic health record systems Apply Today If this sounds like your next step, we’d love to hear from you. Please submit

Job Title: Clinical Research Nurse Banding: Band 5/6 Location: Derby Hourly Pay Rate: £25 – £30 per hour Join a team driven by one purpose — improving global health outcomes. Our client is looking for a dedicated, NMC‑registered Nurse with at least 3 years working in clinical research, supporting innovative clinical trials across multiple therapeutic areas. What You’ll Do Carry out participant visits, observations, interventions and safety checks in line with study protocols and SOPs Complete pre‑screen assessments to support strong patient recruitment Build positive relationships that encourage participant engagement and retention Record, verify and enter study data accurately into source notes and CRFs/eCRFs Respond to data queries promptly Maintain a professional, supportive environment for participants and colleagues Participate in MDT meetings Act confidently in emergencies (e.g., cardiac arrest, anaphylaxis, critical incidents) What you will bring Valid NMC PIN A minimum of 3 years experience working in clinical research Strong clinical experience within a patient‑facing environment Excellent clinical assessment and observational skills Confident communicator with strong organisational skills Ability to work effectively in a fast‑paced research setting High attention to detail and accurate documentation Comfortable using electronic health record systems Apply Today If this sounds like your next step, we’d love to hear from you. Please submit your CV to app