Client Retention Specialist Jobs

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We are looking for a highly organized, customer-centric people manager to lead a team in the Manager, Research Advisor role on the Customer Success team at Dscout. In addition to supporting customers directly on projects, you will manage Research Advisors, ensuring consistent, high team utilization rates and delivery of the incredible service and support that we’re known for, all the while helping them to grow and develop in their own careers. You will work to identify efficiencies and new opportunities for the team to add new services and support to our customers. You will also collaborate with Lead Research Advisors and Directors to help shape future iterations of our service and delivery operations. This isn’t just about keeping projects on track (though you’ll do plenty of that). In addition to your work with customers, you will serve as a leader within Dscout. You will get experience leading a team and managing people, owning metrics and reporting, and growing your own skillset and experience. If this sounds like you, apply today! What you will do: As a Manager, Research Advisor you will… Act as a true Dscout expert to assist in running clients’ research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement. Manage and mentor: Support Research Advisors on project delivery, retention goals, and growth, including guidance on project approach and strategy, QA/QC on project work

About Sayari: Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv. POSITION DESCRIPTION: The Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients’ priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients’ organizations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realization and renewal. JOB RESPONSIBILITIES: Client Onboarding & Retention: Drive product adoption, renewal rates, and expansion within a portfolio of Tokyo-based and regional Japanese enterprise clients. Workflow Integration: Embed Sayari’s solutions into local client workflows by understanding their specific organizational s

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced sales professional to join our team as a Commercial Account Executive - Growth on a 12 month fixed term contract. You will have a history of performance in quota attainment, expanding customer accounts, and new business acquisition. This important role is part of the Growth Sales team and reports to the Regional Director Growth Sales who is based in Sydney. You Will: Achieve revenue targets by exceeding sales quotas by running a full-cycle sales process Develop and strategise account plans with members of other Smartsheet teams Manage strategic sales motions alongside transactional, high-volume opportunities with both existing customers and new business prospects, up to 500 employees Conduct needs assessment calls with specific prospects Schedule online product demonstrations Ensure Smartsheet's success in the retention and growth of account revenue in collaboration with Customer Success and the Renewals Team Partner with Customer Success to ensure customers are maximizing the value of their Smartsheet solutions and increasing adoption Consult with clients in defining collaboration goals, success criteria, and program strategy to ensure the customer perception of value that leads to sales renewal and expansion Exceed quotas using a formal understanding of Solution/Consultative Selling Manage your book of business for expansion and up-sell opportunities; partner and grow client relationships Be the subject matter expert of Smartsheet and develop in-depth knowled

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced sales professional to join our team as a Commercial Account Executive - Growth on a 12 month fixed term contract. You will have a history of performance in quota attainment, expanding customer accounts, and new business acquisition. This important role is part of the Growth Sales team and reports to the Regional Director Growth Sales who is based in Sydney. You Will: Achieve revenue targets by exceeding sales quotas by running a full-cycle sales process Develop and strategise account plans with members of other Smartsheet teams Manage strategic sales motions alongside transactional, high-volume opportunities with both existing customers and new business prospects, up to 500 employees Conduct needs assessment calls with specific prospects Schedule online product demonstrations Ensure Smartsheet's success in the retention and growth of account revenue in collaboration with Customer Success and the Renewals Team Partner with Customer Success to ensure customers are maximizing the value of their Smartsheet solutions and increasing adoption Consult with clients in defining collaboration goals, success criteria, and program strategy to ensure the customer perception of value that leads to sales renewal and expansion Exceed quotas using a formal understanding of Solution/Consultative Selling Manage your book of business for expansion and up-sell opportunities; partner and grow client relationships Be the subject matter expert of Smartsheet and develop in-depth

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are looking for a dedicated and proactive VIP Relationship Manager to join our Australian Strategic Markets team. As a VIP Relationship Manager, you will play a key role in expanding our base of VIP clients in Australia. This role is focused on high net worth individuals, family offices and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which on the other hand focuses on larger professional, enterprise and institutional clients. What You’ll Be Doing Primary goal: maximize revenue in the region through onboarding and retention of VIP clients Formulate an AUM strategy and revenue optimization based on the product offering of OKX in Australia Work closely with the local executive leadership team to contribute to the overall strategic direction of the company Lead our partnership work in Australia through identifying the right partners to work with plus executing any partnership negotiations Manage relationships with high net worth individuals and key clients in Australia ensuring positive customer experience Build long lasting client relationships to obtain referrals and new sales channels - origination of new prospective clients Proactive account managemen

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a Customer Success Manager (CSM) to support our Greater China clients and help drive their success on our platform. In this role, you will own the post-go-live customer lifecycle for a portfolio of Chinese-speaking accounts, working closely with clients to drive adoption, resolve day-to-day issues, and surface opportunities for growth. You will build a solid understanding of your clients' payment flows and business needs, and use that understanding to make practical recommendations that improve their experience. You will work with both technical and business stakeholders, supporting solutioning discussions and coordinating with Product, Engineering, and Commercial teams to resolve client needs. This role is ideal for someone earlier in their Customer Success career who has a working knowledge of payments and alternative payment methods in Southeast Asia, and is comfortable managing client relationships in a fast-paced, high-growth environment. Minimum Qualifications 3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments Familiarity with payments and alternative payment methods (APMs) across Southeast Asia Experience managing client accounts, including supporting adoption, retention, and day-to-day relationship management Ability to engage confidently with client stakeholders (managers and product/technical leads) Working understanding of technical products (e.g. APIs, integr

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We are looking for a Senior Industry Manager in our Singapore-based Greater China Export Sales Team. This person will oversee an explosive growth opportunity in the Greater China Region with a unique potential for sustained global impact. This role will report directly to the Director of Sales for the Greater China Region. What you’ll do: Lead, coach, and develop a sizable team of Client Account Managers focused on torso export advertisers to deliver against quarterly revenue, retention, and advertiser growth targets for Greater China Region (GCR). Own the torso export advertiser book of business for Greater China (excluding top key accounts), ensuring coverage, depth, and scalable service levels. Be the expert in Pinterest’s ads solutions for export advertisers, with a strong focus on performance and lower funnel products (e.g., conversio

The Relationship Account Management (RAM) team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established ~2 years ago and continues to grow and scale with our expansion to APAC. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale for our customers across Asia Pacific. Individuals within RAM org have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a RAM you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. We are looking to speak to candidates who are based in Singapore (without visa sponsorship) for our hybrid working model. This is not a remote role. Experience 2+ years of quota- carrying Account Management or New Business sales experience SaaS or technology background Demonstrated ability and interest in managing client relationships end-to-end Has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units; excels at juggling competing priorities while executing on targets and KPIs Our ideal candidate will have 5+ years of professional experience, including 2+ years in a quota-carrying Sales or Account Management role with direct revenue responsibility Business-level pr

The Relationship Account Management (RAM) team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established ~2 years ago and continues to grow and scale with our expansion to APAC. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale for our customers across Asia Pacific. Individuals within RAM org have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a RAM you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. We are looking to speak to candidates who are based in Singapore (without visa sponsorship) for our hybrid working model. This is not a remote role. Experience 2+ years of quota- carrying Account Management or New Business sales experience; SaaS or technology background; demonstrated ability and interest in managing client relationships end-to-end; has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units; excels at juggling competing priorities while executing on targets and KPIs Our ideal candidate will have 5+ years of professional experience, including 2+ years in a quota-carrying Sales or Account Management role with direct revenue responsibility Proven success managing customer relationships across

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Essential Key Responsibilities Owns top‑tier or highly complex accounts with full autonomy, navigating multiple buying centers, senior agency leadership, and cross‑market or cross-platform strategies. Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth. Lead high‑stakes, executive‑level conversations and negotiations, influencing senior agency and client leadership to advance partnership priorities. Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives. Delivers significant revenue expansion across strategic, high-value accounts. Represent client perspectives to influence product positioning and roadmap adoption. Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness. Plays a key, visible role in supporting new business development and leading complex strategic pitches. Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.<

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Own the long-term strategy and performance of a portfolio of strategic accounts, with accountability for revenue growth, client health, and retention. Build and mentor a team of Account Managers, elevating their impact through coaching, performance management, and career development plans. Partner with Sales, Solutions, Implementation, Operations, and Product teams to design and deliver scalable, differentiated supply chain solutions that address clients’ evolving needs. Influence Flexport’s strategic priorities by identifying market opportunities, competitive insights, and client feedback that shape product and services. What You'll Do Strategic Leadership and Growth Develop and execute a scalable account strategy for a portfolio of strategic clients, including multi-year revenue plans, growth initiatives, and client value narratives. Drive top-line growth by uncovering and closing large, complex opportunities, while ensuring alignment with client goals and Flexport capabilities. Lead quarterly business reviews with senior client stakeholders and internal executives to demonstrate value, refresh priorities, and expand footprint. Forecast accurately

About the Team The Enterprise Restaurant Partnerships team is at the heart of DoorDash’s expansion and revenue strategy, working with key restaurant brands to optimize their presence on our platform. We partner with enterprise clients to unlock new sales opportunities, enhance customer engagement, and shape the future of restaurant delivery. If you’re passionate about creating value-driven partnerships and accelerating business growth, this team is where you belong. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role Are you ready to step into a critical role directly impacting DoorDash’s success? As an Enterprise Partnerships Manager, you’ll have the opportunity to own and grow relationships with some of Australia’s most prominent restaurant brands, driving revenue and long-term business impact. This role is ideal for an ambitious sales professional who thrives on building strategic partnerships, negotiating high-stakes deals, and delivering measurable business growth. As an Enterprise Partnerships Manager, you’ll drive revenue, expand key accounts, and optimize partner performance. You’ll lead initiatives that deliver business impact, working cross-functionally to exceed client expectations and unlock new revenue streams. You're excited about this opportunity because... Drive revenue growth by identifying opportunities to expand existing partnerships and maximize client value. Develop and execute strategic account plans that align with partner goals and drive long-term retention. Lead high-value negotiations to s

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform. In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes. You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams. This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment. Minimum Qualifications 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell) Ability to engage and influence senior stakehold

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Role : We are looking for a curious, smart and “learn it all” Architect with proven experience and a passion for designing solution architectures for our prospects and customers to support and help our growing sales team to achieve revenue goals. You work with the technical teams at our prospects and customers to design an architecture for the integration of our products that will meet their performance, data/information security and business requirements; you will unlock technical blockers that can slow down the adoption of our products and partner closely with our Sales and Value Engineering teams as well as our Product Management, Data Ops and Information Security teams. You will be responsible for supporting engagements with new prospects as well as existing customers that look to expand their footprint. Measures of success include new customer acquisition rates, retention, up-selling and contribution to overall sales team and business success. The work you’ll do: Lead and define the overall architecture, data and cloud strategy for our largest client accounts Engage with customers C-level their strategic objectives with the Celonis technical strategy Be the bridge between our product & engineering teams within Celonis w

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Major Accounts is an exciting and rapidly growing division within our EMEA Account Management revenue business. Reporting to the Vice President, the Enterprise/Strategic Account Director will collaborate with both internal support teams and external partners to offer market-leading technology and strategic guidance to our key customers. Key Responsibilities: Manage a number of key Major Accounts ($6M - $10M ARR), focusing on both retention and growth beyond traditional upsell — including geographic, brand/parent group expansion and cross-sell expansion. Develop and execute strategic account plans and go-to-market strategies based on a deep understanding of customer business needs and objectives, aligning Bloomreach products and services to client goals. Serve as the primary point of contact for economic bu