Community Engagement Manager Jobs

We are seeking a highly skilled Staff IT Product Manager for Internal AI to drive the strategy, delivery, and adoption of AI-powered solutions across our enterprise IT landscape. This role will be pivotal in shaping how AI transforms our internal operations, from service delivery and knowledge management to automation and decision support. The ideal candidate has a proven track record of managing enterprise-scale AI/ML products, collaborating across IT and business functions, and delivering measurable impact. We are looking to speak to candidates who are based in San Francisco, CA or Palo Alto, CA for our hybrid working model. Key Responsibilities AI Product Strategy & Roadmap Define and execute the internal AI product strategy aligned with enterprise IT and business goals Own multiple product lines in the internal AI product space Prioritize high-value use cases across IT functions (helpdesk, infrastructure, security, applications, enterprise data) Balance quick wins (AI copilots) with longer-term bold initiatives (AI-driven automation and decision-making) Experience in implementing AI solutions for enterprises our size and scale. This should include enabling agentic platforms for organizations and bringing to the table the best practices, pitfalls and learnings from such experiences Product Management Execution Embrace the product mindset and own the lifecycle of AI products—from ideation, critical user journey definition, requirements gathering, vendor evaluation, prototyping, and implementation to scaling in production Define and manage product backlogs, roadmaps, and success metrics Drive adoption and ensure AI solutions are delivering measurable outcomes (efficiency, cost savings, user experience) Stakeholder Engagement Partner with IT leaders (Applications, Infrastructure, Security, Service Desk) to identify pain points and AI opportunities Collaborate with business stakeholders to ensure alignment and secure sponsorship for AI initiatives Communica

Become a part of our caring community The Provider Services Educational and Communications Professional (Contract Tools, Educations, Processes Professional 2) reports directly to the Provider Services Director. You will assist with the development and implementation of education and communication materials that engage external and internal stakeholders. You will manage a content management system for organizing and storing materials. Create and maintain external facing materials, such as educational content, templates, memos, and web updates Collaborate across departments to update annual provider educational resources to meet state contracted requirements. Regular meetings with project teams to understand their training, education, and support needs to ensure aligned segment strategy and approach. Document policies, processes, and technical information into clear, audience-appropriate content. Track participation, engagement, and effectiveness of training and communication initiatives. Use your skills to make an impact Required Qualifications Associates Degree in Business, Healthcare Administration, Marketing and/or related field 3+ years of marketing and communications with experience drafting content for resources, educational material, and/or trainings Experience with provider relations, provider communications and education, and/or related health plan operations Familiar with learning design principles with proven application of those principles to create easy-to-read and captivating provider training and educational materials Template design experience Proven experience writing educational materials Preferred Qualifications Bachelor's degree in Business, Healthcare Administration, Marketing and/or

Become a part of our caring community The Program Delivery Lead, Medicare Advantage Bid Operations is responsible for coordinating and managing the annual Medicare Advantage bid planning, development, governance, and submission process. Serving as a central point of coordination across Product, Finance, Actuarial, Growth Strategy, Markets, Quality, and executive leadership teams, this role ensures key decisions, deliverables, and milestones are completed on time and with appropriate stakeholder engagement. This individual acts as the convener and coordinator of the bid operating model, managing the overall program calendar, overseeing program governance forums and processes, supporting coordination of new plan expansions with core strategic partners, and coordinating across executive stakeholders to ensure successful execution of a highly complex enterprise initiative. The Program Delivery Lead will operate in a highly matrixed environment and must be skilled at influencing without authority, managing strict deadlines, and serving as a key point of contact for questions about bid planning processes. In partnership with the broader Growth Strategy team, the Program Delivery Lead helps to drive continuous evolution of the Medicare Advantage bid operating model, governance structure, decision forums, and planning processes to improve organizational effectiveness and execution quality. Key Responsibilities Bid Program Management Develop and manage the integrated annual Medicare Advantage bid plan calendar, including milestones, deliverables, dependencies, and CMS deadlines Serve as the point person for bid planning and execution process governance questions and feedback Identify risks, issues, and dependencies that may impact bid execution and facilitate mitigation strategies Monitor overall program health and esc

Become a part of our caring community The Senior Quality Improvement Professional leads efforts to improve clinical quality and provider performance for the Humana Healthy Horizons in South Carolina Medicaid Plan. You will develop and implement cross-functional quality improvement initiatives, evaluate business processes and performance outcomes, and drive sustainable, measurable improvements. Reporting to the Quality Improvement Director, you will collaborate with internal and external stakeholders to advance a provider-focused culture of quality and performance excellence. You will manage complex projects and analyze diverse data sources to identify opportunities, inform strategy, and support organizational objectives. The Senior Quality Improvement Professional leverages data to lead quality improvement initiatives, monitor performance metrics, and support provider performance enhancement. This role collaborates with provider-facing teams to implement targeted interventions, develop educational resources, and drive achievement of quality and member experience goals. The position leads and participates in multidisciplinary committees, provides strategic clinical guidance on quality initiatives, and influences business decisions through data-driven insights. Operating with a high degree of independence, the Senior Quality Improvement Professional manages complex projects, exercises sound judgment, and recommends solutions to advance organizational objectives. Essential Role Responsibilities The Senior Quality Improvement Professional is responsible for improving clinical quality and performance outcomes among South Carolina network providers. Key responsibilities include: Partner with Provider Engagement, Network, and Contracting teams to implement clinical quality improvement strategies including education, training and performanc

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. We are looking for an experienced Human Resources Business Partner - Senior Associate in Bangalore. This is a true generalist role in a strategically significant geography as we continue to grow and scale. The Human Resources Business Partner will work closely with band's other HR functions, while serving as a trusted advisor to our business leaders & bandmates. The role Provide advice and counsel on all human capital related matters; Including workforce planning, employee relations, leadership and talent development, performance management cycles on/off-boarding, HR operations, employee communications, mobility, policy & process creation, compensation/total rewards and retention Ensure compliance with applicable national and local labour laws Oversee and support with maintenance of HR information systems (HRIS) to ensure accurate and timely recordkeeping and reporting Partner with others across the HR function and other Corporate/Delivery Teams to execute firm-wide talent initiatives. Plan, implement, communicate, and administer bandmate programs related to inclusion, Employee engagements and community service initiatives. Build strong partnerships with leaders and stakeholders to deliver service excellence aligned with&nb

Become a part of our caring community The Market Finance Lead is a key member of the Northeast Region finance team, collaborating closely with Corporate Finance, Provider Engagement, Provider Contracting, Medicare Risk Adjustment, Clinical, and Market teams. This role is responsible for delivering financial analysis, actionable insights, and operational decision support to improve Medicare Advantage market performance for the region. This position combines strong financial management, analytical rigor, and business acumen. The Market Finance Lead will support the Regional Vice President of Operations by translating market data, financial trends, and performance drivers into clear recommendations that connect operational execution to financial outcomes. This role has one direct report and requires a leader who can effectively balance hands-on analysis with coaching, prioritization, and cross-functional influence. Key Responsibilities Leverage data analytics, business insights, cross-functional collaboration, in-depth business knowledge, and strong written and verbal communication skills to drive optimization of Medicare Advantage performance. Lead the development of recurring and ad hoc financial analyses, dashboards, and reports that identify risks, opportunities, and performance improvement actions. Support regional Medicare Advantage bid strategy, plan design, product positioning, and competitive analysis in partnership with divisional partners, Product, and Actuarial teams. Partner with Corporate Finance on monthly capitation accruals, forecasting, variance analysis, and the monthly financial close process. Identify opportunities to improve efficiency, accuracy, and scalability through reporting automation, process standardization, and enhanced analytical tools. Translate business needs into cle

Research Consultant Team: Managed Services Prolific At Prolific, our marketplace is rooted in academia, and that commitment runs deep. Alongside our work to accelerate the future of AI, we’re continuing to redefine how the world conducts academic research. What started as a research-driven idea has evolved into the world’s most trusted infrastructure for human data. Today, tens of thousands of researchers from top universities across the globe rely on Prolific to power their work, from peer-reviewed studies to the next generation of technological breakthroughs. We're doubling down on our mission to serve the academic community, deepening relationships, building smarter tools, and making high-quality human data more accessible than ever. The role Our Managed Services team delivers a white-glove, consultative experience for customers running complex, high-impact research projects. From shaping research design and methodology to overseeing data collection, analysis, and reporting, we help organisations turn ambitious research questions into meaningful, actionable insights. As a Research Consultant you'll be at the heart of this offering, combining your research expertise with a consultative, customer-first approach to deliver exceptional outcomes for customers across academia and industry. You'll act as a trusted advisor, helping customers navigate complex research challenges, design effective studies, and make informed decisions backed by high-quality data. This is a hands-on, client-facing opportunity where you'll take ownership of multiple research engagements from initial consultation through to delivery and analysis. Working closely with our Sales, Customer Success, Product, and Supply teams, you'll not only help customers achieve their research goals but also play an important role in shaping and scaling Prolific's growing Managed Services offering. What you’ll bring to the role Strong experience designing and delivering complex re

Become a part of our caring community The Director, Provider Digital (Director, Product Management) will partner across business, technology, operations, marketing, analytics, and provider-facing teams to drive digital transformation, improve self-service adoption, enhance provider satisfaction, and deliver measurable business outcomes. You will oversee product management, user experience (UX), digital engagement, and provider-channel marketing capabilities to ensure coordinated, personalized, and impactful provider experiences. You will report to the AVP, Product Management. Lead 5 direct reports across Product Management and Design Lead the roadmap and delivery priorities for provider-facing digital platforms Partner with business, operations, technology, marketing, and provider-facing teams to understand needs and align priorities Define requirements, manage priorities, and guide digital product delivery Monitor platform performance, provider satisfaction, adoption, and operational measures Identify opportunities to improve provider experiences and digital self-service Support investment planning, delivery oversight, and continuous platform improvement Use your skills to make an impact Required Qualifications 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives Demonstrated success developing and executing digital strategy, product roadmaps, and investment priorities that drive measurable business outcomes Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities an

Become a part of our caring community The Provider Contracting Professional supports the West Region in the negotiation, analysis, and maintenance of physician and other provider agreements for an organization delivering healthcare to the senior population. You will assist with contract management activities, provides analytical support, and ensure accurate documentation within established processes and guidelines. You will report to a Director, Provider Contracting. Job Responsibilities: Support the contracting team in drafting, reviewing, and processing provider contracts and amendments Collaborate with market engagement, leadership, and legal teams to facilitate contract execution and resolve basic contract term revisions Assist in communicating contract terms, payment structures, and reimbursement rates to IPA and ACO provider groups under the guidance of senior staff Conduct initial financial analyses of contracts and terms; prepare summaries for senior review Maintain contract files and documentation within the organization's tracking system, ensuring accuracy and compliance Assist in identifying and reaching out to potential providers for network development based on current needs and network composition Prepare reports and updates for contracting initiatives as requested Manage assigned priorities and deadlines, escalating complex issues to senior team members Use your skills to make an impact Required Qualifications 2+ years' experience in provider contracting, network management, or a related healthcare field Knowledge of managed care or value-based contracting Understand contract terms and basic financial impact Preferred Qualifications Experience supporting ACO or IPA provider

Become a part of our caring community The Director, Provider Solutions Engineering devises an effective strategy for executing and delivering on IT business initiatives. We ask that you have an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Provider Solutions Engineering serves as the strategic technology leader responsible for defining Humana's Provider engagement and engineering. In partnership with business and operational teams, this role is responsible to identify and implement strategic technology solutions that improve provider engagement, associate effectiveness, and business outcomes. The Director collaborates across a highly matrixed organization to establish technology strategy, drive large-scale transformation initiatives, and deliver modern customer relationship management capabilities that support the end-to-end provider experience. This leader is accountable for translating business priorities into actionable roadmaps, driving execution excellence, strengthening engineering discipline, and ensuring technology investments align with enterprise architecture, regulatory requirements, and organizational objectives. The role is responsible for establishing the future-state Provider engagement vision, accelerating AI-enabled capabilities, modernizing technology platforms, and fostering a high-performing engineering culture that consistently delivers measurable business value. Key Responsibilities Technology Leadership Serve as the strategic technology leader for Provider engagement and related provider experience capabilities. Partner effectively within a matrixed organization to align business priorities, regulatory requirements, architecture standards, and technology investments. Provide strategic dir

Become a part of our caring community The Senior Portfolio Enablement Lead is a strategic portfolio transformation role responsible for shaping and enabling Humana's portfolio operations, Agile Release Train (ART) design, and Ways of Working across the portfolio. Acting as a trusted advisor to senior executives (SVPs, VPs, and portfolio leaders), the role translates transformation strategy into scalable execution by diagnosing portfolio delivery challenges, guiding organizational design, and improving alignment, flow, and value delivery. As a Senior Portfolio Enablement Lead, you will: Partner with portfolio and organization leadership to develop and enable portfolio, aligned to enterprise portfolio operations to achieve portfolio initiatives their outcomes. Perform quantitative and qualitative assessments, including stakeholder analysis and change impact assessments, to develop data-driven change strategies for key stakeholder groups. Build and manage portfolio transformation roadmaps to drive executive buy-in and sponsor engagement across technology and business/product leadership and leadership to drive understanding and adoption of key changes Develop Release Train Engineers to our Humana Ways of Working and enterprise tooling subject matter experts for Agile Release Trains and Scrum Teams Measure effectiveness of change interventions through defined metrics and continuously evolve plans to optimize adoption outcomes Regularly report activity status to organizational, portfolio and transformation leadership; proactively escalate and help resolve risks and issues Partners with leaders to align all continuous improvement goals and objectives Partner with Release Train Engineers in the portfolio to monitor activity level of continuous improvement, adoption of Humana Ways of Working, risks patterns

Become a part of our caring community The Market Finance Lead is a key member of the Gulf South Region’s finance team responsible for connecting market financial performance with operational effectiveness. This role will partner closely with Corporate Finance, Network Performance, Network Contracting, and regional Health Services teams. This individual will manage a team covering a diverse set of responsibilities around Medicare Advantage financial business operations with a heavy focus on value-based providers. This role reports to the Market Finance Director. This role analyzes financial results, claims experience, utilization trends, contract performance, membership, and provider performance data to identify opportunities, influence business decisions, and support market growth and operational improvement. The Market Finance Lead will partner closely with regional leadership, actuarial, corporate finance, clinical, risk adjustment, market operations, network performance, network contracting, sales/MarketPoint, and value-based care providers. This individual will translate complex financial and operational data into meaningful insights, recommendations, and action plans that improve performance across the market. As the Market Finance Lead, you will: Manage a team to review value-based providers’ financial performance, membership, cost and utilization trends, contractual results, and opportunities for improvement. Lead the financial portion of provider engagement prep sessions prior to joint operating committee meetings to advise the Network Performance team on contract performance and opportunities for improvement. Lead analysis and reporting related to value-based provider and contract performance, including financial results, utilization, claims experience, membership, and operational trends. Leverage data analytics, business ins

Become a part of our caring community Humana invites MBA and other advanced-degree students to join its Summer 2027 Internship Program. This immersive experience allows students to contribute to meaningful, enterprise-level work across a range of business functions, engage with executive leaders, and develop the skills and perspective needed for a successful healthcare career after graduation. We are seeking purpose-driven leaders who demonstrate intellectual curiosity, agility, sound judgment, and a high degree of emotional intelligence. Strong candidates embrace complex challenges, navigate ambiguity confidently, and are motivated to shape the future of healthcare. MBA Insurance Services Internship opportunities are available across several strategic areas, including: Michigan Highly Integrated Dual Eligible Special Needs Plan Quality Team Quality and Cost Strategy Clinical Enablement Team Specialty Insurance Specialty: Distribution Center of Excellence Stars Operations Health Outcomes Survey Across these strategic areas, interns help translate critical quality, specialty growth, distribution, and operational priorities into action through strategic planning, research, business case development, process improvement, portfolio management, performance measurement, and cross-functional coordination. Interns may contribute to initiatives such as Stars and HOS performance improvement, care management and cost-efficiency optimization, NCQA accreditation readiness, specialty innovation and operating model advancement, distribution strategy and market research, and broker and partner engagement support. These roles are designed to strengthen execution discipline, improve visibility into strategic priorities, support governance and readiness efforts, and deliver greater value through quality improvement, oper

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success. Datadog’s LLM Observability product enables organizations to monitor, troubleshoot, and optimize large-scale LLM-powered applications with confidence, while meeting requirements around data privacy, compliance, and cost management. As a Product Solutions Architect, you will partner closely with Datadog customers and the LLM Observability product team to design architectures, implement best practices, and drive adoption of LLM observability across customer environments. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Serve as the in-house subject matter expert for Datadog’s LLM Observability product Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting LLM Observability Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience Who You Are: You bring a strong software engineering foundation, with hands-on experience bu

Principal NetSuite Consultant | Non-Profit As a Principal NetSuite Consultant at Plative, you will be the senior functional authority for our nonprofit customer portfolio, including community foundations, food banks, and First Nations organizations. You will lead complex ERP transformations end to end, from executive discovery through go-live, and mentor consultants across the team. You will advise customer stakeholders on nonprofit finance and program processes, and partner with sales on pre-sales scoping and solution architecture. Key Responsibilities Lead executive-level discovery sessions and map fund accounting, grant management, and donor management requirements to recommended NetSuite configurations. Own the full project lifecycle for complex NetSuite implementations: solution design, configuration, and go-live readiness. Act as the senior subject matter expert for nonprofit finance: fund accounting, grant budgeting and reporting, restricted/unrestricted revenue, and multi-funder allocations. Guide program and grant workflows specific to community foundations, food banks, and First Nations/Indigenous organizations. Mentor senior consultants and analysts, and review their solution designs and configuration work across the portfolio. Partner with sales and account teams on pre-sales scoping, technical discovery, and SOW development. Identify project risks and technical constraints early, and work with delivery leadership to resolve them. Maintain executive-level customer relationships, and identify opportunities for platform optimization and expansion. Build reusable delivery assets, including blueprints and templates, for nonprofit engagements. Basic Qualifications 7+ years of experience implementing and configuring NetSuite ERP, with a focus on Nonprofit organizations, at least one full cycle implementation of NFP organization. Strong expertise in fund accounting, grant management, and restricted/unrestricted revenue recognition. Deep understanding of nonprof