Community Support Associate Jobs

About Chicago Public Media Chicago Public Media is one of the nation’s largest local nonprofit news organizations. Home to WBEZ 91.5FM, the Chicago Sun-Times, and Vocalo. Chicago Public Media reaches more than 3.3 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to be the most trusted news source Chicagoans turn to for understanding the people, events, and ideas shaping our community. Chicago Public Media is a 100% community-funded newsroom powered by nearly 97,000 members whose support makes our journalism possible. This sustained community investment helped drive nationally recognized work in 2025, including 29 awards from esteemed organizations, including the Public Media Journalists Association, the Edward R. Murrow Awards, and the National Association of Black Journalists. We believe independent journalism is essential to a healthy democracy and that access to objective, fact-based news is a right for every citizen. We serve the public interest by creating diverse content that informs and enriches our community, supported by a dedicated staff of approximately 250 professionals. For more information, please see the Chicago Public Media Annual Report . The Opportunity As our Revenue Operations Lead, you will manage the operational systems, governance, and performance infrastructure that support Chicago Public Media’s membership revenue engine across all brands, platforms, and audience touchpoints. This role designs and governs the operational systems that support scalable membership growth and lifecycle operations, including audience governance, attribution standards, reporting integrity, operational readiness, and revenue infrastructure management. Our Revenue Operations Lead will serve as the operational coordination layer across both the Growth & Acquisition and Lifecycle & Retention engines, ensuring audience data, supporter communications, and revenue reporting remain accur

About Chicago Public Media Chicago Public Media is one of the nation’s largest local nonprofit news organizations. Home to WBEZ 91.5FM, the Chicago Sun-Times, and Vocalo. Chicago Public Media reaches more than 3.3 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to be the most trusted news source Chicagoans turn to for understanding the people, events, and ideas shaping our community. Chicago Public Media is a 100% community-funded newsroom powered by nearly 97,000 members whose support makes our journalism possible. This sustained community investment helped drive nationally recognized work in 2025, including 29 awards from esteemed organizations, including the Public Media Journalists Association, the Edward R. Murrow Awards, and the National Association of Black Journalists. We believe independent journalism is essential to a healthy democracy and that access to objective, fact-based news is a right for every citizen. We serve the public interest by creating diverse content that informs and enriches our community, supported by a dedicated staff of approximately 250 professionals. For more information, please see the Chicago Public Media Annual Report . The Opportunity The Director of Institutional Giving is responsible for the management and performance of the institutional giving team. The Director strategizes and implements revenue initiatives, serves as a frontline fundraiser, and coaches the Manager of Institutional Giving to provide strategic guidance and accountability. Reporting to the Vice President of Development, the Director works collaboratively across the Development team and other departments to strengthen donor pipeline development, improve fundraising effectiveness, and support a high-performing culture of philanthropy. General Responsibilities Develop and maintain strategy for institutional revenue that supports organizational needs. Requires the ability to benchmark,

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires effective engagement with public policy stakeholders and the broader community impacted by AI. Accordingly, our Global Affairs team builds authentic, collaborative relationships with public officials and the broader AI policymaking community to inform and support our shared work in these domains. We ensure that insights from policymakers inform our work and - in collaboration with our colleagues and external stakeholders - support the development of regulation, industry standards, and safe and beneficial development of AI tools. About the Role As the EU Policy & Partnerships Manager, you will develop strategies, shape OpenAI’s approach to priority EU policy issues, and drive campaigns as part of our European team. You will also develop and manage relationships with key stakeholders across the Brussels policy ecosystem, including policymakers, regulators, civil society groups, industry associations, researchers and experts, seeking to advance policies and partnerships that align with OpenAI’s mission. OpenAI releases industry-leading research and tools. You will face new challenges as the impact of cutting-edge generative AI technologies continues to be explored and as the needs of the organization evolve. Day-to-day work may encompass anything from helping to shape strategic initiatives and developing policy positions to preparing our leaders for engagements with EU officials or representing OpenAI in private and public forums. We are looking for a self-directed and creative individual with deep EU policy expertise, experience managing relationships across the Brussels policy ecosystem, sound judgment, and a sophisticated understanding of AI and AI-related legislative and regulatory issues and processes. The ideal candidate will be able to move between strategic policy development and practical delivery,

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Summary: This position supports Baxter's mission to save and sustain lives through advancing and protecting Baxter’s business interests and creating a favorable policy and market access environment to expand patient access to our products, therapies and solutions, to drive commercial opportunities and deliver value to Baxter. Working closely with country leadership teams, commercial, medical, regulatory, and global stakeholders, this involves: - Strategic external engagement with government stakeholders, payers, patients, professional and trade associations to shape legislation, policy adoption and healthcare priorities. - Building coalitions to advance and protect patient access to our products and services. - Payer engagement and evidence-based value demonstration to support reimbursement and funding decisions.

NK Securities Research is a leading financial firm that leverages cutting edge technology and sophisticated algorithms to trade the financial markets. Founded in 2011, we have gained invaluable experience in the field of High Frequency Trading across different asset classes. Responsibilities: The Associate will report to the Company’s Head of Business Management. They will work closely with the firm’s senior management on a variety of tasks, including: Supervising repairs and upgradation of hardware and connectivities Downloading holdings files and daily stock reconciliation Helping support the day-to-day business operations of the company Monitoring Live Trading Strategies Completing other tasks as assigned by senior management Weekend availability is a must for this role Mandatory Requirement: NISM-Series-XVI: Commodity Derivatives Certification Qualifications: The ideal requirements for our candidates are: Excellent communication skills and fluency in English for business purposes A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions Strong experience of using end user computing tools like Microsoft office and other equivalent products Professional experience in a related field (e.g bank, trading venue, or a trading firm) is a plus Benefits: NK Securities Research offers compensation above industry standards for deserving candidates. We are a fast-growing organisation where there is no ceiling on the career trajectory of an individual. The startup style governance of the firm enables the newest employees to work with industry veterans.

NVIDIA is looking for a Commodity Manager/Market Analysis Manager for Substrates Commodity Management. Ideal candidate will own strategic sourcing, market analysis, and commodity management of substrates and associated raw materials supply chain. This position develops, directs, and influences the global sourcing and commodity strategies that deliver significant value in the supply chain through sourcing strategies, supply assurance, component quality, and gross margin improvements. What you’ll be doing: This role is a critical part of NVIDIA product development process and is responsible for formulating, communicating and carrying out the substrates commodity sourcing strategy for raw materials that go into substrates fabrication. This role needs to have solid knowledge of the substrates supply chain and industry and should be able to perform market analysis and triangulate with industry reports. They must establish strong internal relationships with NVIDIA cross functional teams. Responsibilities include: Analyze market research data from external sources and connect data with knowledge of industry. Build cross-functional alignment with internal teams (engineering, planning) to identify commodity sourcing strategies with the supply base capable of meeting NVIDIA business segment requirements for Substrates Supply Chain. Develop and handle supplier relationships and conduct business reviews that improve suppliers value, performance, and account investments through aligned roadmaps Accountable for component supply assurance and inventory flexibility programs that increase flexibility and minimize liabilities Deliver a supplier risk management system, BOM risk reduction solutions, materials risk mitigation strategies and maintaining data integrity to ensure supply resiliency. Resolve impediments to production readiness and to support in execu

Become a part of our caring community Humana is committed to helping people achieve their best health by delivering innovative technology solutions that power exceptional member, provider, and associate experiences. The Lead, Portfolio Management – Quality Engineering Business Operations plays a critical role in enabling the operational health, planning and financial discipline, and strategic execution of the Enterprise Software Quality Engineering Center of Excellence (COE). This role supports portfolio operations across financial management, vendor governance, resource and capacity planning, operational intake, executive reporting, communications, associate engagement, and transformation coordination. The Lead serves as a key operational partner to Quality Engineering leadership and works across Enterprise Technology, Finance, Human Resources, Procurement, Enterprise Portfolio Management, and segment teams to improve transparency, execution discipline, and organizational effectiveness in this fast paced evolving environment. This role also helps drive the onboarding and integration of resources transitioning from business segments into the Quality Engineering COEs, ensuring alignment to the organizational operating model, planning processes, and enterprise priorities. The ideal candidate will possess deep expertise in portfolio management, financial governance, business operations, and executive communications, with a proven ability to drive strategic initiatives, influence decision-making, successfully execute priorities across a complex, highly matrixed organization and deliver results across diverse stakeholder groups. Key Responsibilities : Agile Portfolio Management & Governance Lead Agile portfolio operations for the Enterprise So

Become a part of our caring community Humana is committed to helping people achieve their best health by delivering innovative technology solutions that power exceptional member, provider, and associate experiences. The Lead, Portfolio Management – Quality Engineering Business Operations plays a critical role in enabling the operational health, planning and financial discipline, and strategic execution of the Enterprise Software Quality Engineering Center of Excellence (COE). This role supports portfolio operations across financial management, vendor governance, resource and capacity planning, operational intake, executive reporting, communications, associate engagement, and transformation coordination. The Lead serves as a key operational partner to Quality Engineering leadership and works across Enterprise Technology, Finance, Human Resources, Procurement, Enterprise Portfolio Management, and segment teams to improve transparency, execution discipline, and organizational effectiveness in this fast-paced evolving environment. This role also helps drive the onboarding and integration of resources transitioning from business segments into the Quality Engineering COEs, ensuring alignment to the organizational operating model, planning processes, and enterprise priorities. The ideal candidate will possess deep expertise in portfolio management, financial governance, business operations, and executive communications, with a proven ability to drive strategic initiatives, influence decision-making, successfully execute priorities across a complex, highly matrixed organization and deliver results across diverse stakeholder groups. Key Responsibilities Portfolio Operations and Governance <span style="color:#00

Become a part of our caring community The Senior Cloud Services Engineer enables cloud technologies to provide optimal performance, continuity, and efficiency in virtualized, on-demand environments. The Senior Cloud Services Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Cloud Services Engineer utilizes software that manages and monitors networks, systems, and applications not only to guarantee performance within cloud software environments but also to orchestrate and automate the provisioning of resources. The associate begins to influence department strategy and makes decisions on moderately complex to complex issues regarding technical approaches for project components. Work is performed with minimal direction and considerable latitude is exercised in determining objectives and approaches to assignments. This role supports critical cloud engineering, ETL, Salesforce, AI, security, and DevOps initiatives while partnering across technical teams to deliver scalable, reliable, and secure solutions. The Senior Cloud Services Engineer also serves as a mentor to junior associates and contributes to continuous improvement efforts across the organization. Use your skills to make an impact Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experience 5 or more years of technical experience Must be passionate about contributing to an organization focused on continuously improving consumer experiences Experience working in a Salesforce environment Solid foundation of data engineering concepts, ETL, and distributed processing, particularly Databricks and Informatica Medium prog

Crypto.com is one of the world’s largest cryptocurrency and financial services platforms, founded in 2016 and serving customers across the globe. In the United States, Crypto.com operates a fully regulated derivatives business through Crypto.com | Derivatives North America (formerly the North American Derivatives Exchange, or Nadex) — a U.S. Commodity Futures Trading Commission (CFTC)-regulated Designated Contract Market and Derivatives Clearing Organization headquartered in Chicago — together with its affiliated Futures Commission Merchant (FCM), Foris DAX FCM LLC. This structure gives Crypto.com control over the full U.S. futures stack — exchange, clearing house, and broker — a regulated footprint that is rare among crypto-native firms. It places the business at the forefront of prediction markets, one of the fastest-growing and most talked-about areas in finance today, where customers can trade on the outcomes of real-world events. This is a high-growth, high-visibility business — and the Treasury function sits right at the center of it, safeguarding customer funds and ensuring the liquidity that keeps these markets running. Role Overview Reporting to the North America Treasurer / Head of Treasury, the Senior Treasury Analyst supports treasury-related activities for the FCM and Nadex entities, with a primary focus on cash and liquidity management. The position is critical to ensuring continuous compliance with National Futures Association (NFA) and CFTC regulatory requirements, which demand ongoing monitoring of cash balances, customer segregation, and liquidity sufficiency. This is a hybrid role: in addition to treasury, the analyst carries selected accounting and finance responsibilities, partnering closely with the Accounting and Finance teams on month-end close, reconciliations, and reporting. The role also supports the strategic growth of the derivatives and prediction markets business globally. Key Responsibilities Lead dail

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a member of our Customer Operations & Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills. We’re looking for a great teammate based in Japan who can cover weekdays and is technically inclined, eager to learn about design tools and community, and comfortable working in a startup-like environment where there are a lot of hats to wear. What you’ll do at Figma: Monitor our community and social platforms (community forum, X, Reddit etc.) and handle escalations Provide outstanding technical support for new and experienced Figma users on community and social platforms Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community Improve engagement and create a seamless one-to-many support experience Collaborate with our design and engineering teams to investigate and resolve complex issues Work with our Technical Quality Support team to report and escalate technical issues with the appropriate teams Collect and consolidate customer feedback into meaningful recommendations for our product and research teams Close the feedback loop with users when bugs are resolved and feature requests are implemented We'd love to hear from you if

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering (CSE) China Foundations team works together with our US partners to co-own the Community Support foundations systems, collectively empowering every step of the customer support journey. We're building the next-generation case management platform that gives a 360-degree view of every customer interaction, helping ambassadors resolve guest and host issues faster. At the same time, we're developing the centralized supervisor portal alongside agent quality systems that turn performance insights into actionable coaching signals. Our routing platform connects Airbnb customers to the right ambassador, through the right channel, at the right time. The team also provides AI-powered solutions to support TechOps around system inconsistencies and incidents to ensure high availability and reliability of critical CS flows. The Difference You Will Make: We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will: Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding. Lead, mentor, and grow a high-performing engineering team in a fast-paced environment. Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving. Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions. Set clear priorities and strategic direction in collaboration with cross functional partners.. Improve team processes to strengthen coll

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Important to read before submit application: This role must be physically based in China. The Community You Will Join: Community Support Engineering (CSE) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSE in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc A Typical Day: Collaborating with cross-functional partners to deeply understand business problems before developing project solutions. Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant; Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborati

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Community Operations manages Stripe’s support presence across public developer and merchant communities. The team responds across channels including X, Reddit, LinkedIn, Facebook, YouTube, and app-store reviews. Because these interactions are public and one-to-many, each response can influence user trust, Stripe’s brand, and the experience of people beyond the original poster. The team combines responsive community support with proactive signal detection. We identify recurring questions, emerging risk, product friction, documentation gaps, and opportunities to improve how Stripe supports its community. What you’ll do As a Community Operations Specialist, you will represent Stripe across public developer and merchant communities. You will independently assess and coordinate complex or high-visibility community cases, including situations involving influential users, executive tags, rapid amplification, privacy concerns, and incomplete information. You will guide less-experienced teammates, support incident and escalation response, surface recurring user and product signals, and contribute to defined operational-improvement projects. You will maintain strong queue performance while building experience in higher-impact Specialist work. For novel, highly sensitive, or incident-level decisions, you will work with senior Specialists and cross-functional partners to determine the safest path forward. Responsibilities Manage community interactio

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and Spanish, spoken and written. This is a full time position based in Nevada, USA - remote. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will primarily be responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below