Consumer Service Operations Representative Jobs

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Join us in shaping the experience that millions of customers land on every time they open DoorDash, Wolt, or Deliveroo. As part of our Core Consumer organisation, our Homepage team owns one of the single biggest levers we have on what customers find and one of the hardest surfaces in the app to get right. Working at the intersection of ranking, personalisation, and AI/ML, you'll help decide what each customer sees and why, across three brands and dozens of markets. You'll be building on a global stack, and your roadmap will be a mix: global platform problems that apply worldwide, global capabilities we're accelerating into EMEA, and EMEA-specific problems worth solving properly rather than working around. We're looking for a Senior Product Manager to join our Homepage team. In this role, you'll shape how customers discover restaurants, grocery and retail venues, dishes and products — and help define what discovery looks like as AI-driven and agentic experiences change the way people decide what to order. What You'll Be Doing You'll be joining a team working on one of the most-used surfaces in the app. Here's what your day-to-day might look like: Building new end-to-end features and user experiences on Homepage that shape how customers discover restaurants, g

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Hasbro and Wizards of the Coast, we're building fan experiences that bring some of the most beloved franchises in the world to life across our DTC storefronts. Ready to lead the team that makes it happen — fast, flawless, and unforgettable for fans? As Site Operations Director, partner with Business, Marketing, and Brand teams to turn product lineups and merchandising strategy into standout on-site moments, owning execution from handoff to launch! This is a hybrid role requiring three days per week in our Renton, WA office. What You’ll Do: Build and grow a team that creates storefront pages and keeps site content sharp and on-brand across multiple DTC properties Plan execution and capacity against business plans, and make sharp trade-off calls when priorities compete Lead the launch execution calendar and deliver every update on time and consistently Transform brand-provided copy and assets into site-specific content and graphics that make each property pop Catch launch risks early, own problem-solving, and keep partners informed every step of the way Set clear SLAs to measure and report on team performance, and find opportunities to automate manual processes Convert engagement data into recommendations that power future launches Launch experiments with partners to continuously improve the shopping experience What You Will Bring: 8+ years of operational or ecommerce experience in DTC, digital media, entertainment, or consumer brands A track record of turning brand strategy into digital execution — PDPs, homepages, landing pages

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are looking for a Software Engineer or Senior Software Engineer to join the OEX Mobile Growth team in Singapore. The team operates at the intersection of mobile engineering, consumer growth, and product development. You will work closely with Product, Business Development, and regional market teams to build and improve growth initiatives that directly influence user acquisition, activation, conversion, and retention. This role is suited to an engineer who enjoys solving user-facing problems, working with data, and contributing ideas beyond implementation. You will have the opportunity to take ownership of projects from problem definition through launch, measurement, and iteration. What You'll Be Doing Design, build, test, and maintain reliable mobile growth features and supporting systems. Contribute across the full engineering lifecycle, from understanding business and user problems to implementation, launch, monitoring, and i

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Hasbro is building the next generation of digital capabilities, with S/4HANA at the core of our global transformation. We are seeking a Senior Order-to-Cash Functional Lead to own and advance our S/4HANA OTC landscape. This role is not transitional; it is designed for a leader who will define future-ready processes, drive standardization, and shape how we deliver exceptional customer, retail, and partner experiences worldwide. You will serve as the primary strategist and design authority for OTC business processes, ensuring they leverage modern S/4HANA functionality and align with Hasbro’s evolving digital, D2C, and B2B strategies. What You’ll Lead Act as the global owner for S/4HANA OTC processes, championing adoption of standard capabilities over legacy ECC approaches. Define and maintain global OTC process standards, policies, and best-practice designs. Drive continuous improvement across order management, pricing, ATP, delivery execution, billing, and credit management. Support Hasbro’s global digital roadmap across Direct-to-Consumer and Business-to-Business channels. Solution Design & Delivery Translate business strategies into scalable, S/4HANA-native OTC solutions. Lead functional design sessions, model future-state processes, and educate stakeholders on S/4 capabilities. Oversee configuration, enhancements, and testing activities, ensuring high-quality delivery. Coordinate User Acceptance Testing for OTC initiatives. Cross-Functional Collaboration Partner with Finance, Materials Management, Invent

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Purchasing Experience product team owns the ‘face of Affirm’, the core checkout experience for millions of Affirm users. As a Senior Product Manager on the Terms and Payments team, you will be responsible for designing both the term and payment selection experiences which drive user clarity and confidence at checkout. An ideal candidate is one who has worked extensively on consumer experiences at key moments in the product flow. This is a highly cross-functional role that sits at the intersection of Product, Design, Engineering, Research, and Analytics. What you’ll do • Own the core checkout experience where consumers select and review their terms and payments — with a focus on driving conversion, clarity, and confidence at the moment of commitment. • Design and run experiments that improve how consumers understand and choose their terms • Define and ship new UX patterns that change the way checkout looks and feels — using research insights, quantitative signals, and close collaboration with design and analytics to move from discovery to launch. • Partner with Legal and Compliance to understand regulatory requirements and how they affect the user experience. • Work alongside international product partners to expand the terms experience into new markets, adapting fo

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Purchasing Experience product team owns the ‘face of Affirm’, the core checkout experience for millions of Affirm users. As a Senior Product Manager on the Terms and Payments team, you will be responsible for designing both the term and payment selection experiences which drive user clarity and confidence at checkout. An ideal candidate is one who has worked extensively on consumer experiences at key moments in the product flow. This is a highly cross-functional role that sits at the intersection of Product, Design, Engineering, Research, and Analytics. What you’ll do • Own the core checkout experience where consumers select and review their terms and payments — with a focus on driving conversion, clarity, and confidence at the moment of commitment. • Design and run experiments that improve how consumers understand and choose their terms • Define and ship new UX patterns that change the way checkout looks and feels — using research insights, quantitative signals, and close collaboration with design and analytics to move from discovery to launch. • Partner with Legal and Compliance to understand regulatory requirements and how they affect the user experience. • Work alongside international product partners to expand the terms experience into new markets, adapting fo

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Lunar Sales: The Celonis Lunar Sales is a fast-track, 2-year development programme designed for ambitious professionals who want to accelerate their career at the intersection of AI, enterprise technology, and strategic sales. If you have experience solving complex problems in a client-facing role, in management or strategy consulting or a leading industry strategy function and you are ready to bring that expertise into enterprise sales, this is your launchpad. The Program immerses you in every stage of the customer sales journey, supported by motivating leaders who will help accelerate your growth beyond expectations. If you're an innovative thinker who thrives on overcoming challenges, our Top Talent Sales Program will provide strategic significance, arming you with the knowledge and tools to address complex problems, create meaningful change and excel as an Account Executive. The Role: Fast-track your growth in enterprise sales through our exclusive top talent program. You will gain hands-on experience selling AI-driven business transformation, build relationships with industry leaders across Celonis verticals, including Automotive, Manufacturing, Banking, FSI, Life Sciences, Consumer Goods, Retail, Energy and P

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Mission Overview & Responsibilities : The New York Times is looking for a Lead Product Designer to help us design and prototype compelling A.I. experiences that help curious people understand and engage with the world. We are looking for a Lead Product Designer to shape how readers search for information and understand the world through New York Times products — someone with a passion for design, journalism, and technology, as well as experience delivering A.I.-enabled consumer experiences at scale. The New A.I. Products and Platforms mission is a critical, company-wide initiative tasked with building the next generation of A.I.-powered products to accelerate The New York Times's essential subscription strategy. The Times operates in a hybrid model, with those based in NYC working in-office two days per week. We plan to speak with all candidates about where they're based and how they work in a hybrid environment. As a Lead Product Designer, you'll identify opportunities to use A.I. to address news and information needs through our products' search feature. You'll use your interaction design and coded prototyping skills to build functional prototypes that gain alignment and drive work forward. You'll validate that these prototypes meet users' informational needs and align with our brand and journalistic standards. You'll collaborate with product managers, engineers, user researchers, and editorial partners to ship excellent and perf

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Product Manager II within Coinbase’s Identity organization and Platform group, you'll own the strategy and execution for enterprise identity and multi-user experiences across Coinbase's business products. This team is responsible for some of the highest-traffic, most security-critical surfaces at Coinbase, including sign-in, authentication, account management, and organization administration. You'll define how business customers manage users, roles, permissions, and security controls across Coinbase's growing product portfolio, directly shaping how enterprises adopt and scale on our platform. What you’ll do: Own the product roadmap for enterprise identity and multi-user capabilities, including role-based access control, organization management, SSO/SAML, domain claiming, and provisioning (SCIM, JIT). Drive the strategy for authentication, authorization, and account-security experiences that serve both consumer and business customers at scale. Lead cross-functional launches by coordinating engineering, design, security, legal, privacy, CX, and international stakeholders through complex delivery milestones. Partner with Security and Engineering to identify vulnerabilities, define mitigations, and establish operational guardrails for privileged-access workflows. Shape the long-term platform vision for identity primitives that unlock new business verticals and integ

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Data Science sits at the heart of how Coinbase builds products and makes decisions. We partner with Product, Engineering, and Design to shape roadmaps, understand our users, and move the company's bottom line through rigorous experimentation, analytics, and advanced modeling. As a Data Scientist on the Consumer team, you'll improve the customer experience across Coinbase's consumer products — including spot and advanced trading, yield, Coinbase One, international expansion, and new launches such as prediction markets and equities trading. You'll define key metrics, build measurement and causal frameworks, and translate insights directly into product strategy and shipped improvements. What you'll do: Drive analysis and deep dives on ambiguous business problems, delivering insights and recommendations that guide team decision-making Own a broad scope of data and metrics — from core logging to polished data visualizations Lead code reviews, contribute SQL and Python expertise, and maintain reliable ETL pipelines Uphold a high bar for statistical rigor, ensuring experimentation and causal analyses build genuine confidence with stakeholders Required Skills and Experience: BA/BS in a quantitative field (Math, Stats, Physics, CS, or similar) with 5+ years of relevant experience, or a PhD with 3+ years of relevant experience Proven track record of delivering impa

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Stripe Billing team builds software tools that accelerate the economic and technological growth of global businesses by helping them operationalize their commercial relationship with their customers. Our product offering is a robust set of building blocks which our customers combine in creative ways to support their ever-evolving business. Our Billing platform serves as the strong foundation to support different billing models, customer acquisition channels and ways of issuing bills and collecting payments. We also offer tools such as billing and SaaS analytics, revenue retention and recovery, designed to meet the full recurring revenue management needs of startups and large enterprises alike. What you’ll do As a Product Manager on Stripe Billing, you will be responsible for understanding user needs, developing long-term product plans to solve categories of problems for our users and shaping specific product features to solve those user needs. You will also be responsible for the growth and usage of our products, to ensure we’re helping businesses get the most value from using Stripe Billing. At Stripe, product development is an extremely collaborative effort between engineering, design, product marketing, data science and customer-facing teams. You’d be joining a team of experienced Product Managers who have a track record of successfully building large-scale business and consumer products that are collecti

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Rider Loyalty team is where riders become members. We build the membership, rewards, and benefits products that give people a reason to choose Lyft on every trip, and we make sure the value a rider has earned shows up at the moment it matters. Loyalty sits inside the Rider Loyalty, Partnerships, and Rider Pay (PLP) group. You will lead a team of engineers across iOS, Android, and Server. You will own the membership and rewards platform end to end and work daily with Product, Design, Data Science, and Partnerships. Responsibilities: Own the Loyalty roadmap from strategy through delivery. Turn goals like member growth and retention into an engineering plan, and manage the dependencies that run through Partnerships and Rider Pay. Build and scale the systems behind membership, rewards earning and redemption, and benefit delivery. Hold a high technical bar through architecture reviews, tech debt management, observability, reliability, and on-call. Grow engineers by matching people to the right opportunities, setting clear expectations, and giving feedback early. Experience: 5+ years building software professionally, including 2+ years directly managing engineers. You have managed a team that shipped both mobile and backend work, and you can still read and review code in at least one of those areas. You have owned a consumer product used by millions of people each month. You use AI tools in your own work and have a clear view of where they help and where they do not. BS/MS in Computer Science, Computer Engineering, or a related field, or equivalent practical experience. Benefits: Extended health and dental coverage options, along with life insurance and disability benefits Mental health benefits Family building benefits Child care and pet benefits Access to a Lyft funded Health Care Savings Accou

The Performance Research Engineer will play a critical role in advancing TaylorMade's leadership in golf equipment performance. This role bridges physical testing, player testing, Tour-level data collection, and advanced analytics to deliver actionable insights that influence product design, product validation, and performance optimization. The ideal candidate is a hands-on engineer with strong mechanical aptitude, advanced data skills, deep golf intuition, and the ability to translate player feedback into clear engineering direction. Essential Functions and Key Responsibilities: Lead the design and execution of advanced performance testing protocols for golf clubs and balls, including lab, player, field, and Tour-based testing environments. Serve as a category-focused Performance Engineering owner for one or more product areas, with potential emphasis across Woods, Irons, Putter/Wedge, or cross-category initiatives. Support PGA/LPGA Tour and elite-athlete testing by collecting clean, repeatable, decision-ready data while operating professionally and respectfully in player-facing environments. Analyze large datasets from lab, player, and field testing to extract insights on ball speed, launch, spin, consistency, delivery, impact location, dispersion, and performance tradeoffs. Translate Tour and player-test observations into clear engineering recommendations, product questions, validation plans, and follow-up experiments. Develop and maintain automated data pipelines, dashboards, and reporting tools for performance tracking, project communication, and cross-functional decision-making. Collaborate with R&D, Product Development, Tour, Fitting, Consumer Insights, and Analytics teams to integrate player feedback and real-world data into product design.

About the Team At DoorDash, including international brands Deliveroo and Wolt, we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Global Cyber Defense is a highly talented and globally distributed team that covers response, intelligence, insider risk, threat hunting, automation, and detection engineering. We exist to keep our brands safe for the Dashers, merchants, and consumers who depend on us. Our mission is to detect, investigate, and respond to cyber threats with speed and precision, while continuously hardening our defenses through automation, AI, and cross-regional collaboration. About the Role The senior detection engineer is part of the larger detection engineering team that creates, tunes, maintains, and improves the detection lifecycle. This hands-on role is at the forefront of agentic detection engineering of a rapidly maturing security function. You’ll work closely with our data pipelines team, incident response, insider risk, and threat intelligence teams to make the most effective detection content to detect threats as quickly as possible. Detection at DoorDash spans more than the corporate estate. You’ll build coverage across cloud infrastructure, corporate endpoints and identity, and the marketplace itself - where consumer, merchant, and Dasher platforms create abuse and insider-risk patterns you won’t find in a typical enterprise SOC. We’re actively consolidating detection onto a modern data platform, so you’ll have real influence over what the pipeline looks like. This role reports to the Senior Manager, Cyber Defense located in the United States and participation in an on-call rotation is required for this role. You’re excited about this opportunity because you will… Conduct hands-on detection engineering for custom alerting, to include implementing risk-based analytics to reduce alert volumes and promote high-fidelity alert

#Team Nextdoor Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com . Meet Your Future Neighbors As a Product Manager on the Search team, you'll take on one of the most consequential rebuilds at Nextdoor. Search is the most explicit statement of intent a neighbor makes on the platform, and most searches aren't commercial at all: a lost-pet post, a neighbor's name, a school thread from last week, and sometimes a plumber. Search has been under-resourced for years and it shows. That changes now, with executive sponsorship, dedicated investment, and a blank sheet. You'll own the rebuild end to end, organic and monetized search together, from the quality of every result to how sponsored content earns its place on the page. We're looking for a search expert who has done this before: someone who has owned consumer search, made it measurably better for users, and defined the relevance and quality metrics to prove it. You'll need real commercial literacy too. You've worked shoulder to shoulder with the ads and monetization side, built genuine empathy for why the business needs to extract value from search, and you know firsthand how sponsored content, ad load, and paid-organic blending actually behave. You know that great search monetization makes results better, not worse, and you've seen engagement and revenue grow together when both sides pull in the same direction. This is a multi-year rebuild rather than a tuning exercise, and you won't do it alone: dedicated data science partners, ML engineers with search backgrounds, and design coverage are committed to the team. Ideally, you've also built beyond search and