Consumer Service Operations Representative Jobs

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON The FP&A team at Qualia is the analytical engine of the Finance organization. We own the company’s planning and forecasting processes, serve as trusted business partners to functional leaders, and produce the financial insights that inform our most important strategic decisions—all in an environment where AI is actively reshaping how we work. As a Senior FP&A Analyst, you will be a driving force across the organization for forecasts, annual planning, long-range planning, and critical financial analysis — partnering closely with leaders across Sales & Marketing, Customer Success, R&D and G&A to manage spend, track performance, and surface insights that shape how Qualia operates as we scale. RESPONSIBILITIES Elevate Qualia's financial rigor — drive deeper Budget vs. Actuals analysis and forecast precision via smarter, more data-driven modeling and tighter cross-functional collaboration, particularly in uncharted, high-impact areas Support monthly forecasting and reporting processes — analyze financial results, distill key trends, and communicate risks and opportunities to influence business outcomes; assist in preparation of monthly and quarterly management reporting including variance analysis, dashboards, and Board materials Build and own our growing playbook of financial models and reports, ensuring quality, timeliness, and accuracy across in-depth analyses

About Us: Perpay is a certified B Corp and Philadelphia’s most impactful growth-stage startup. We are driven by a mission to significantly improve the financial stability of everyday Americans. For the past decade, we have established strong product-market fit and a profitable, efficient operating model across a suite of products, positioning Perpay as the premier financial partner for consumers with subprime credit. With over 500,000 customers who have utilized more than $1 billion in spending power, we are at a pivotal moment. We are scaling our operations, building new offerings, and deepening our impact. We are looking for teammates eager to join us on this journey. Our venture partners include First Round Capital and L Catterton. Products we’ve built to make an impact: Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior. Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus. Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds. Our team thrives on in-person collaboration, operating from our unique center-city Philadelphia office. This comfortable "home away from home" space offers river views and fosters rapid product development, strong relationships, and career growth. The energy from achieving big wins is palpable here. While we primarily work in the office, we offer sensible flexibility for personal needs, such as sick children or urgent errands, and coordinate official remote weeks around major holidays. If you are passionate about a meaningful mission, collaboration, equity, and generous perks, Perpay is the best place to be in Philadelphia right now. About the Role: We’re searching for an experienced and owner-minded Software Engineer to join Perpay and contribute to our culture of technical ex

About Us: Perpay is a certified B Corp and Philadelphia’s most impactful growth-stage startup. We are driven by a mission to significantly improve the financial stability of everyday Americans. For the past decade, we have established strong product-market fit and a profitable, efficient operating model across a suite of products, positioning Perpay as the premier financial partner for consumers with subprime credit. With over 500,000 customers who have utilized more than $1 billion in spending power, we are at a pivotal moment. We are scaling our operations, building new offerings, and deepening our impact. We are looking for teammates eager to join us on this journey. Our venture partners include First Round Capital and L Catterton. Products we’ve built to make an impact: Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior. Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus. Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds. Our team thrives on in-person collaboration, operating from our unique center-city Philadelphia office. This comfortable "home away from home" space offers river views and fosters rapid product development, strong relationships, and career growth. The energy from achieving big wins is palpable here. While we primarily work in the office, we offer sensible flexibility for personal needs, such as sick children or urgent errands, and coordinate official remote weeks around major holidays. If you are passionate about a meaningful mission, collaboration, equity, and generous perks, Perpay is the best place to be in Philadelphia right now. About the Role: We are looking for experienced Mid-level (Full Stack, Backend, Frontend) Engineers passionate about building an excellent user exp

About Us: Perpay is a certified B Corp and Philadelphia’s most impactful growth-stage startup. We are driven by a mission to significantly improve the financial stability of everyday Americans. For the past decade, we have established strong product-market fit and a profitable, efficient operating model across a suite of products, positioning Perpay as the premier financial partner for consumers with subprime credit. With over 500,000 customers who have utilized more than $1 billion in spending power, we are at a pivotal moment. We are scaling our operations, building new offerings, and deepening our impact. We are looking for teammates eager to join us on this journey. Our venture partners include First Round Capital and L Catterton. Products we’ve built to make an impact: Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior. Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus. Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds. Our team thrives on in-person collaboration, operating from our unique center-city Philadelphia office. This comfortable "home away from home" space offers river views and fosters rapid product development, strong relationships, and career growth. The energy from achieving big wins is palpable here. While we primarily work in the office, we offer sensible flexibility for personal needs, such as sick children or urgent errands, and coordinate official remote weeks around major holidays. If you are passionate about a meaningful mission, collaboration, equity, and generous perks, Perpay is the best place to be in Philadelphia right now. About the Role: We are looking for motivated graduates (or equivalent experience) to join our Software Engineering team in 2027! You’ll contribute

ABOUT CANVAS On our proprietary research team—Market Intelligence—you’ll partner with our Investment Professionals and Compliance team to uncover insights about companies, industries, and the broader economy through deep fundamental research. Canvas is the supply chain research group within Market Intelligence. Canvas conducts compliant supply chain research by developing deep industry expertise, talking with private company executives, and synthesizing information for portfolio managers and analysts – our team produces impactful research that will change the way you look at the world. ROLE SUMMARY When you join the Canvas team, you’re signing up for the learning experience of your life. You will never look at anything the same – from grocery stores to tires to semiconductors. Every day you will speak with some of the most successful private company executives and learn about the businesses they’ve spent their lives building. You will synthesize your findings in comprehensive reports that are consumed by our investment professionals. Other Market Intelligence divisions do quantitative research to explain what is going on in an industry. As a Fundamental Researcher, your qualitative research will explain the why. In this role you will: Become a subject matter expert on an assigned industry Learn from small, medium, and large private company executives about their businesses and the industries in which they operate, including gathering qualitative data on what is happening (e.g., structural shifts; real-time changes in supply/demand dynamics; and emerging competitors, markets, and technologies) and, importantly, why it is happening Synthesize your findings in comprehensive reports that present a view of the industry Gain unparalleled exposure to, and learn from, business leaders across industries, including private company executives and your colleagues Interact directly with our investment professionals and learn the discretionary

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON As Qualia embarks on the next phase of growth, we are looking for an experienced Human Resources Business Partner (HRBP) to play a critical role on our People Operations Team (POPs). You will serve as a strategic anchor for our business units, bridging the gap between high-level people strategy and the critical, day-to-day execution that keeps our high-performing organization running. In this role, you’ll collaborate closely with managers and employees, serving as a strategic partner in implementing HR best practices, building strong relationships, and cultivating a supportive and positive workplace culture. You’ll serve as an escalation point and subject matter expert on employee relations matters and employment law compliance. You will also lead the continuous improvement of core POPs workflows such as onboarding, offboarding, and LOAs to drive greater team efficiency. You will also serve as a mentor for the broader POPs team, helping us maintain a culture that embraces performance and accountability. This role requires a hands-on approach, sharp critical thinking, sound judgement under pressure, and a passion for driving initiatives that enhance employee success, engagement, and organizational growth. RESPONSIBILITIES Build and maintain trusting relationships across assigned business units Act as a strategic advisor on talent management, coaching leaders through ambiguo

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. About the role We are looking for a Business Development Manager based in Bergamo. This is a rare opportunity to become a founding and important member of a growing, well-funded company. You'll collaborate with Italy's most premium and regarded restaurants. As a member of the regional sales team, you will report to the Sales Lead, and your role will focus on developing new relationships with restaurants and stores. What you'll be doing Gestire l'intero processo di vendita sul territorio di riferimento: mappatura della zona, prospezione, trattativa commerciale e chiusura dei contratti. Diventerai un/a vero/a esperto/a del mercato locale, individuando i locali di tendenza e i brand più richiesti dai clienti. Seguire i partner nella fase di onboarding, garantendo loro un'esperienza di ingresso ottimale sulla piattaforma. Promuovere e far comprendere il valore della tecnologia Deliveroo ai ristoratori attraverso visite commerciali sul campo, chiamate, e-mail e contatti social. Gestire le obiez

About the Role Adobe is seeking a Machine Learning Engineer to join the Adobe Genuine Engineering team. This group protects Adobe's ecosystem from fraud, abuse, and misuse using intelligent systems worldwide. In this position, you will build and develop machine learning models from scratch, including custom transformer-based frameworks, to identify fraudulent actions, stop account sharing, and protect the experience of hundreds of millions of users. You will manage the entire model lifecycle: raw behavioral data and feature engineering, architecture development, large-scale GPU training, deployment, and monitoring. The team is actively building in-house behavioral foundation models that learn identity-preserving representations from long sequences of user activity. This is a role for an engineer who wants to own deep learning systems end-to-end — not consume pre-built ones. Key Responsibilities Build and train deep learning models from scratch, including custom transformer and attention-based architectures for long behavioral event sequences. Own the full training stack: event tokenization, temporal and positional embeddings, self-supervised pretraining (e.g., masked modeling, contrastive learning), and downstream fine-tuning. Train large models efficiently on GPU infrastructure using mixed-precision training, gradient accumulation/checkpointing, efficient attention, and distributed strategies (DDP, FSDP, or equivalent). Build and optimize feature pipelines on Databricks and Spark, transforming raw behavioral events into high-quality model inputs. Translate prototypes into production ML systems — scalable, reliable, and observable — and drive inference performance through architectural and serving-side optimization. Contribute to MLOps practices: experiment tracking, model versioning, CI/CD, automated retraining, and

POSITION SUMMARY Natera is seeking a Principal AI Engineer to set technical direction for, and hands-on build of, the Vector Store GenAI Platform that powers document intelligence and retrieval across our Real-World Data (RWD) organization. The platform ingests clinical documents from multiple sources, indexes them for high-quality search, and makes that content available to downstream AI workflows and business use cases across oncology and other clinical domains. This is a principal-level individual contributor role with architecture-plus-build ownership of retrieval, document processing, and ingestion systems. You will define platform strategy and sequencing, ship production code in a cloud environment, raise the reliability and quality of search and retrieval, and prove new approaches through POCs and benchmarks. You will partner with clinical, engineering, and product leaders to turn ambiguous priorities into a clear technical roadmap, establish standards for how retrieval serves agents and re-extraction workflows, and deliver measurable improvements in platform quality and operability—with high autonomy and limited day-to-day direction. The ideal candidate combines deep hands-on engineering with a track record of owning complex AI platforms end to end. You set direction, implement critical path yourself, and elevate the technical bar across the teams that consume and extend the platform. RESPONSIBILITIES Own platform architecture and hands-on delivery for the Vector Store GenAI Platform, including search and retrieval, document processing and chunking, ingestion pipelines, and APIs that serve downstream AI workflows. Set technical direction for hybrid search and retrieval quality; evaluate embedding models and retrieval approaches through working implementations, POCs, and benchmarks, and drive adoption of what works in production. Advance document parsing and chunking so clinical content is indexed in a way that supports accurate, structured, and faceted retri

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Site Reliability Engineer focused on campus reliability, you will design what the campus watches and trusts, technically command cross-discipline SEVs, and build the guardrails that make the next incident smaller. You are the connective tissue across compute, network, storage, power, and cooling on one of the largest AI training campuses in the world. This role demands calm incident leadership, fleet-scale observability judgment, and the ability to drive reliability work across software and facility boundaries. We are looking for candidates from power plants, nuclear power plants, data centers, or people who currently work or have worked in facilities like SpaceXSI with power, compute, cooling, and related plant systems. RESPONSIBILITIES: Own monitoring architecture and signal quality across GPU and host telemetry (DCGM, Prometheus/Grafana) and facility telemetry (BMS, EPMS, DCIM, SCADA, CDU / direct liquid cooling): what we alert on, suppress, and trust. Consume NOC noise-disposition feedback to drive suppression and redesign. Treat alert noise as a design failure, not an operator failure. Provide SEV command support: technical incident leadership, bridge c

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. About the role: We’re looking for a Global Head of Audience Intelligence to shape the strategy, development and commercial growth of Audience Intelligence within WPP’s Open Intelligence Solutions (OIS). This is a global leadership role focused on transforming WPP’s data, client and partner signals into actionable audience insights that help brands better understand consumers, identify growth opportunities and make more informed marketing decisions. You’ll own the strategic direction of the Audience Intelligence domain, developing scalable solutions that span audience sizing and profiling, segmentation, audience identification, growth analysis and brand diagnosis. Working across strategy, insights, product, data science, technology and commercial teams, you’ll ensure these capabilities meet real client needs and can be consistently delivered across markets. A key part of the role will be turning specialist expertise into scalable, commercially valuable solutions — combining self-serve products, expert-led analysis and bespoke strategic projects. You’ll also play a central role in shaping the product ro

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Company DoorDash, Deliveroo, and Wolt are one global team building the future of local commerce. Our products power millions of interactions between consumers, merchants, and couriers every day, in cities around the world. Together, we’re combining global scale with deep local understanding to deliver what’s next. In this role, you may collaborate with teammates, systems, and leaders across all three brands. About the Team This role sits within the Global Internal Communications team, a high-impact group focused on engaging and connecting with DoorDash, Deliveroo and Wolt’s most important audience: our employees. This role will specifically support the International business (Deliveroo and Wolt) in Europe and the Middle East (EMEA). We are responsible for leading employee communications centred around our company-wide strategy, business goals, and financial results to ensure employees understand the company’s near- and long-term vision. This team works cross-functionally with key business stakeholders, touching every corner of the organisation. About the Role Reporting to the Senior Manager, International Internal Communications, you will provide support across the Deliveroo and Wolt businesses including being the key internal comms point of contac

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Everpure is seeking a Senior Content Writer with strong enterprise infrastructure expertise to join the Global Value Management team. This role is responsible for developing high-quality, reusable, modular written content that enables the creation of compelling, enterprise-grade value propositions, proactive proposals and supporting technical, operational and commercial documentation. You will apply your understanding of enterprise infrastructure architectures to synthesize complex technical, operational and commercial inputs from Product, Engineering, Value Consultants, Competitive Intelligence, CX, Partners and Sales into clear, structured customer narratives that articulate the business value of Pure solutions. As the primary content writer within the team, you will help create and maintain the global master content library that underpins scalable proposal creation. You will enforce written content standards, ensuring outputs are governed, reusable and aligned to established messaging and quality standards. What You’ll Do Build & Maintain Reusable Content Own writing of defined technical, operational and financial value levers for Pure solutions. Develop reusable modular components at multiple levels of detail (executive summary, standard narrative, detailed technical content). Create persona and industry aware variations of core narrative where required. Consume and adapt existing Pure content (case stud

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. In November 2023 we launched our non-food retail offering, Deliveroo ‘Shopping’, where we work with large and small merchants. We oversee all operations within the grocery and retail ecosystem, ensuring stores are equipped to receive and efficiently process orders. Our solutions empower stores to manage orders seamlessly through multiple channels, including our in-house app, API integration, and devices pre-installed with our software. Additionally, we provide tools to maintain and update product catalogs, ensuring accurate inventory for consumers. The technology we’ve developed enables our partners to pick the correct items swiftly while keeping inventory data current, optimizing both efficiency and accuracy. We’re looking for a Staff Software Engineer to join our London, UK - Hybrid (3 days from the office) team. In this role, you’ll help us define technical solutions for critical business problems and lead the technical direction for complex, high-scale systems. Get to know our Engineering team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining a high-impact engineering group focused on solving unstructured and ambiguous challenges. You wil

A Career with Point72’s Market Intelligence Team On our proprietary research team—Market Intelligence—you’ll support Canvas team members as they work with our investment professionals and Compliance team to uncover insights about companies, industries, and the broader economy through deep fundamental research and applying data science and engineering techniques to alternative data sets. You’ll work alongside a talented team with diverse skills, backgrounds, and perspectives. Canvas is the supply chain research group within Market Intelligence. Canvas conducts compliant supply chain research by developing deep industry expertise, talking with private company executives, and synthesizing information for portfolio managers and analysts. Our team produces impactful research that will change the way you look at the world. About the Fundamental Researcher Internship When you join the Canvas team, you’re signing up for the learning experience of a lifetime. You will never look at anything the same way—from grocery stores to tires to semiconductors. Every day, Canvas team members speak with some of the most successful private company executives and learn about the businesses they’ve spent their lives building. The team synthesizes findings in comprehensive reports that are consumed by our investment professionals. Other Market Intelligence divisions conduct quantitative research to explain what is going on in an industry. As a Canvas Fundamental Researcher, our qualitative research helps explain why it is happening. During the 10-week program based in our New York office, you will gain exposure to: How Canvas develops subject matter expertise across a range of industries Gathering insights from small, medium, and large private company executives into their businesses and the industries in which they operate, including real-time changes in supply/demand dynamics, emerging competitors, markets, and technologies Synt