Consumer Service Operations Representative Jobs

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team Deliveroo connects millions of consumers with the restaurants and brands they love. Our Integrated Marketing team sits at the heart of how we bring those relationships to life — combining customer insight, commercial opportunity and creativity to drive growth for Deliveroo and our partners. Within Central Integrated Marketing, the Merchant & Ads team sets the global strategy for how we partner with merchants to help them grow on our marketplace and create compelling reasons for consumers to choose Deliveroo. This is an opportunity to shape Deliveroo’s global approach to merchant partnerships, building high-impact collaborations with some of the world’s most recognised and loved brands. This will be a hybrid role - working 3 days a week from our London HQ. About the role Owns the New Verticals merchant and ads marketing strategy end to end, reporting into the Merchant & Ads Integrated Marketing Director. Responsible for the creation and deployment of New Verticals merchant marketing playbooks across co marketing, promotions, and ads. Responsible for the creation an

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Radar ML team builds the machine learning systems that power Stripe’s Radar fraud and abuse product suite. Our models make real-time decisions across a significant share of internet commerce - helping businesses stop fraud, increase authorization, and grow safely. By turning economy-scale datasets into compelling ML products, the team directly improves customer outcomes and drives meaningful revenue for Stripe. The team is growing, and expanding into multiple new areas. We are building abuse protections across the full customer life-cycle, adaptive and customizable fraud systems for enterprises, and risk intelligence for 50+ global payment methods. What you’ll do You will own ML problems from conception to production: analyzing new fraud and abuse patterns, exploring large-scale datasets, experimenting with model architectures, designing evaluations, deploying models, and monitoring performance. Your work may include developing transformer architectures for payment data, building graph-powered intelligence across consumers, leveraging LLMs to detect emerging attacks, or rapidly prototyping new protections with frontier AI labs. You will have opportunities to ship 0→1 products, and to improve mission-critical ML models operating at Stripe scale. Responsibilities Build, train, evaluate, and deploy models that detect fraud and abuse across Stripe’s global network. Investigate emerging fraud and abuse patterns, identify whe

Who we are About the team The Radar ML team builds the fraud detection models that protect Stripe's $1.9 trillion payment network from fraud. The team owns 10+ real-time deep learning models that must constantly evolve to stay ahead of fraudsters. Each ML improvement translates directly into dollar impact for Stripe and its users. The team's models also power the Radar product suite that tens of thousands of businesses use to screen payments and manage fraud. Radar is growing fast, and the team is actively building new products like defenses against AI token theft, free trial abuse, and programmatic attacks. What you'll do In this role, you will own ML work across the full lifecycle: researching new fraud patterns, building and deploying models, and sharing results directly with top Stripe customers. You will have opportunities to optimize Stripe’s most intensive ML models, and opportunities to ship 0-to-1 products from scratch. Responsibilities Design, build, train, evaluate, deploy, and own ML models in production that detect fraud across Stripe’s global payments network Design and build large-scale ML systems that operate on diverse and large scale data Experiment and iterate on ML models to achieve key business goals around data quality and accuracy Develop pipelines and automated processes to train and evaluate models in offline and online environments Integrate ML models into production systems and ensure their scalability and reliability Collaborate with product, data science, and engineering partners across Stripe to identify opportunities where ML can improve outcomes for merchants and consumers Engage with the latest ML/AI developments and take calculated risks in transforming innovative ideas into productionized solutions Mentor engineers and contribute to a strong ML engineering culture within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are enco

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The Growth team helps people discover, adopt, and become successful on Claude. Product managers, engineers, designers, data scientists and marketers work together as one team across every product and plan: Pro, Max, Team, Enterprise, as well as the API for developers. Growth marketing sits within this unified Growth team, and is responsible for performance marketing, lifecycle, and SEO. We are hiring a Growth Marketing Lead to own and scale our performance marketing efforts. This leader will define channel strategy across self-serve and sales-assisted journeys, develop programs for distinct customer segments, and own measurable impact from demand creation through customer growth. Key responsibilities Own our global performance marketing channel strategy across all channels, including forecasting, planning, audience targeting, and budget pacing Execute growth campaigns end-to-end across acquisition, activation, and retention, from hypothesis through launch and scale Build campaigns and programs for consumers, developers, and businesses Own self-serve and product-led B2B demand generation for Team, Enterprise and the API, and partner with Enterprise Marketing and GTM on sales-assisted demand Partner closely with Data Science on incrementality, holdouts, attribution, lifetime value and payback Drive experimentation and incrementality measurement, translating results into scalable playbooks across markets, segments, and sales motions Work with Growth Product and Growth Engineering on top-of-funnel experiments, tracking and the marketing stack, so campaigns do not stop at the click Work with Brand, Content and Product Market

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, Design, Growth, Trust & Safety, Support, and Finance to build the billing experiences every Claude customer uses, from the first purchase to the monthly invoice: We own how customers buy and manage Claude: choosing and changing plans, viewing invoices, tracking usage and spend, and setting spend controls. Your work reaches everyone who pays for Claude: individuals upgrading a plan, teams adding seats, developers buying credits, and enterprise admins managing budgets across thousands of users. You'll define how Claude should explain a charge, change a plan, or set a spend limit for a customer. You'll also define how admins set spend controls for the agents their teams run. You'll own billing experiences that convert well, resist abuse, and let customers resolve billing questions on their own. Responsibilities Deeply understand customers across segments (consumers, developers, teams, and enterprise admins) and where billing friction costs us conversion, trust, or support volume. Partner with Growth on purchase, upgrade, and plan-change flows, balancing conversion against clarity and long-term customer trust. Partner with Trust & Safety to stop abuse of Claude plans and credits without adding friction for legitimate customers. Design agentic billing experiences: Claude answering billing questions, resolving common issues, and taking billing actions, with a confirmation step wherever a mistake would cost the customer money. Partner with Engineering and Design so every Claude product gives customers the same

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: ABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. This position works out of our Columbus, Ohio plant location in the Abbott Nutrition Division. Our Nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives. The Columbus Plant is Abbott’s first manufacturing facility in the world, making us a leader in science-backed nutrition products. Working here, you’ll be part of a family that works together to produce quality products that make a difference and help keep consumers nourished at every stage of their lives. WORKING AT ABBOTT At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Production areas that are clean, well-lit and temperature-controlled Training and career development , with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health c

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Software Engineer, Full Stack - New Verticals Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We partner with some of the largest grocery retailers in the world, as well as a large number of small independent grocers. In November 2023 we launched our non-food retail offering, Deliveroo ‘Shopping’, where we work with large and small merchants. We oversee all operations within the grocery and retail ecosystem, ensuring stores are equipped to receive and efficiently process orders. Our solutions empower stores to manage orders seamlessly through multiple channels, including our in-house app, API integration, and devices pre-installed with our software. Additionally, we provide tools to maintain and update product catalogs, ensuring accurate inventory for consumers. The technology we’ve developed enables our partners to pick the correct items swiftly while keeping inventory data current, optimizing both efficiency and accuracy. We’re looking for a Senior Software Engineer - Full Stack to join our London team. In this role, you’ll help us build and scale seamless, high-performance features that span our entire stack, ensuring a world-class experience for our customers, partners, and riders. Get to know our Engineering team — what drives us,

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Why Deliveroo? We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. We partner with some of the largest grocery retailers in the world, as well as a large number of small independent grocers. In November 2023 we launched our non-food retail offering, Deliveroo ‘Shopping’, where we work with large and small merchants. We oversee all operations within the grocery and retail ecosystem, ensuring stores are equipped to receive and efficiently process orders. Our solutions empower stores to manage orders seamlessly through multiple channels, including our in-house app, API integration, and devices pre-installed with our software. Additionally, we provide tools to maintain and update product catalogs, ensuring accurate inventory for consumers. The technology we’ve developed enables our partners to pick the correct items swiftly while keeping inventory data current, optimizing both efficiency and accuracy. What y

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team The Unified Privacy Platform team’s mission is to earn the trust of every DoorDash user by upholding their right to privacy, consent, and transparency. We are building a common privacy foundation across DoorDash, Wolt, and Deliveroo so Consumers, Dashers, and Merchants can understand how their data is used, control their choices, and exercise their privacy rights through simple, consistent experiences. Our work is organized around three connected pillars: the Privacy Center, a unified user-facing destination for privacy controls and rights; the Unified Privacy Platform, which captures and enforces consent, policy, jurisdictional requirements, and privacy actions; and Privacy Operations and Intelligence, which gives Legal, Support, Privacy, and engineering operators the workflows, diagnostics, audit history, and automation needed to resolve privacy work safely and efficiently. Together, these capabilities turn fragmented, one-off compliance work into reusable platform primitives that can support new products, brands, and emerging regulations. About the Role DoorDash is looking for an Engineering Manager to lead the Unified Privacy Platform team. You will lead a team of backend and platform engineers responsible for the next generation of

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Software Engineer Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. In November 2023 we launched our non-food retail offering, Deliveroo ‘Shopping’, where we work with large and small merchants. We oversee all operations within the grocery and retail ecosystem, ensuring stores are equipped to receive and efficiently process orders. Our solutions empower stores to manage orders seamlessly through multiple channels, including our in-house app, API integration, and devices pre-installed with our software. Additionally, we provide tools to maintain and update product catalogs, ensuring accurate inventory for consumers. The technology we’ve developed enables our partners to pick the correct items swiftly while keeping inventory data current, optimizing both efficiency and accuracy. We’re looking for a Software Engineer to join our London team. In this role, you’ll help us build and maintain high-performance systems that power our hyper-local marketplace, ensuring a seamless experience for millions of users. This role is based in our London office with a hybrid setup, typically 3 days in the office. Get to know our Engineering team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining a multi-disciplinary engineerin

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Software Engineer Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. In November 2023 we launched our non-food retail offering, Deliveroo ‘Shopping’, where we work with large and small merchants. We oversee all operations within the grocery and retail ecosystem, ensuring stores are equipped to receive and efficiently process orders. Our solutions empower stores to manage orders seamlessly through multiple channels, including our in-house app, API integration, and devices pre-installed with our software. Additionally, we provide tools to maintain and update product catalogs, ensuring accurate inventory for consumers. The technology we’ve developed enables our partners to pick the correct items swiftly while keeping inventory data current, optimizing both efficiency and accuracy. We’re looking for a Senior Software Engineer to join our London (Hybrid - 3 days from the office) team. In this role, you’ll help us improve code structure and architecture while leading team project planning to maximise efficiency and reliability across our production systems. Get to know our Engineering team — what drives us, how we work, and what you can expect. What You’ll Be Doing Here’s what your day-to-day might look like: Drive Technical Excellence: Improve code

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Japan team is growing, and we want you to be part of it! Japan is a key market for Airbnb’s future growth and is currently receiving significant attention and resources to further accelerate its development as both a destination and origin market. The functional teams in Japan work closely together, alongside regional and central teams, to develop and execute a unified market strategy. The Difference You Will Make: As a Senior Program Ops Manager, you will work with the Senior Business Operations and Growth Lead to develop and execute strategies to grow the Airbnb Platform in Japan. You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the Airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace. Our ambition is to significantly increase our penetration among Japanese consumers, and this role will be critical to make that happen. Your primary focus will be in: Analysis to enable robust strategy building Operationalizing strong x-functional governance of the Japan business Execution of our growth programs. All critical pillars to enable rapid and significant growth. You will partner closely with multiple cross functional teams to achi

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet maintains certifications and attestations across SOC 2 Type II, the ISO 27001/27017/27701/22301 suite, HIPAA, and other commercial compliance frameworks—and the manual work of proving those controls quarter after quarter doesn't scale with the business. We're looking for a Sr. Security Engineer I to bring an engineering mindset to our commercial GRC program: automating control monitoring, building evidence pipelines, and reducing the audit-season scramble into a default state of readiness. You'll work hands-on with our GRC platform, cloud, and identity tooling to make control evidence collect itself wherever possible, and you'll partner closely with engineering teams to translate compliance requirements into technical control logic they can actually build against. This is a builder's role within GRC—less checklist administration, more systems thinking applied to compliance. Our approach is grounded in GRC Engineering principles: automate early and often, treat controls and their mappings as code, favor continuous assurance over periodic checks, and build compliance that engineers can consume as easily as they contribute to it. This role reports to the Senior Director, GRC Engineering and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own control automation for SOC 2, ISO 27001/27017/27701, HIPAA, and related commercial frameworks: design and build automated evidence collection and continuous control monitoring across cloud, ident

Eulerity is a fast-growing marketing technology company transforming how franchises and small businesses approach digital advertising. Built by former leaders from Google, Facebook, and Yahoo!, our platform combines decades of experience in engineering and marketing to deliver an industry-leading, automated solution. We make it easy to plan, launch, and analyze paid campaigns across Google Search, Meta (Facebook/Instagram), Display, Video, and organic social - all from one intuitive platform. We believe breakthrough results happen when technology, strategy, and creativity come together. By combining automation with human insight, we empower brands to scale smarter, move faster, and grow stronger. Internally, we're just as committed to growth. We cultivate a culture where ambitious, curious, and driven individuals are empowered to lead, learn, and elevate those around them. Your Role Designing, building, and shipping developer-facing SDKs consumed by other engineers. Owning the SDK as a product: the public API surface, TypeScript types, semantic versioning, packaging/distribution, backwards compatibility, and documentation. Building and maintaining AI-powered automation workflows that connect our product to internal and external systems. Developing and testing new features using AI-assisted tooling and autonomous agents, maintaining the codebase, integrating with APIs and data models, and owning the PR lifecycle (writing, reviewing, and incorporating feedback). Collaborating across web, mobile, and backend teams to align on best practices, shared architecture, and product direction. Partnering with Product and Design to translate designs and prototypes into shipped solutions for our users and the engineers who build on our SDK. About You SDK/library builder. You design clean, intuitive, hard-to-misuse APIs and think about the developer on the other side of your interface. AI-first engineer. You've set up custom automation workflows (e.g., wiring Claude or similar LLM

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Our Core Data Engineering team is responsible for designing and building all foundational datasets used across Robinhood and within our operational business areas. We build the foundational data models and core data layers that are consumed by downstream users, ensuring high data quality and reliability. We also develop internal data and AI tooling that enables teams across the company to scale their data development workflows efficiently. Our team collaborates with engineering, product, brokerage, crypto, and marketing teams to expand and grow Robinhood's products around the world ! We also partner with Machine Learning teams to build robust training datasets that power intelligent product features. As the Engineering Manager for our Toronto Data Engineering team, you will lead a team of exceptional engineers and drive the execution of key data initiatives. In this role, you will balance technical leadership with people management, dedicating approximately 60% of your time coaching and 40% to hands-on technical contributions, such as code and architecture reviews. You will drive roadmap planning and establish clear goals for the team, particularly as we expand into new mark