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We are looking for an experienced Enterprise Customer Support Specialist who can marry deep product expertise with a passion for scaling world-class support through automation. You will be the primary advocate for our Enterprise Pro customers, helping them maximize value, troubleshooting complex issues, and feeding their insights straight into future product development. Responsibilities Work directly with enterprise customers—via tickets, Slack, and sometimes calls—to diagnose and resolve their most complex technical and product questions, acting as the “last line of defense” before Product and Engineering step in. Leverage Perplexity’s own AI tooling and workflow automations to democratize world-class support at scale, continuously identifying opportunities to replace repetitive tasks with agentic, self-service solutions that feel personalized. Build durable relationships with Enterprise users, advising on best practices, capturing structured feedback, and championing customer needs in roadmap discussions. Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations. Design and maintain detailed use-case flows, playbooks, and internal runbooks that empower teammates and customers to solve recurring challenges faster. Create and update external documentation (FAQs, help center, guides, tutorials) and internal knowledge bases to ensure information is discoverable and up-to-date. Track and report support KPIs (response time, CSAT, resolution rates) and propose data-driven process improvements. Participate in an on-call rotation—including some holidays or weekends—to guarantee timely global coverage. Requirements Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or similar fast-paced tech environments. Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. co

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is seeking a Senior Security Engineer to design, implement, and operate enterprise Data Loss Prevention and Secure Access Service Edge capabilities. The role will reduce data exfiltration risk, enable secure access to web, SaaS, private applications, and cloud services, and improve security coverage. You will be a senior individual contributor and subject matter expert, within the Enterprise Security team and will closely partner with IT, Network Engineering, Legal, Privacy, Compliance, and application owners. Success requires hands-on engineering, design, operational ownership, and clear risk communication. A day in the life (Responsibilities) Data Loss Prevention Engineering Own the DLP engineering roadmap and control lifecycle, from requirements and architecture through proof of concept, testing, phased deployment, tuning, operations, and continuous improvement. Design and operate controls for sensitive data across managed endpoints, email, web and network channels, SaaS and collaboration applications, cloud environments, and data repositories. Build and maintain data discovery and classification logic using sensitive information types, regular expressions, data matching, document fingerprinting, OCR, and machine learning where appropriate. Translate requirements into precise policies and response actions with documented exceptions. Establish safe policy rollout practices with test cases, pilot groups, change control, user impact analysis, exception review, and measurable acceptance criteria. Triage and investigate DLP alerts and incidents, determine root cause and business context, coordinate containment and remediation, and reduce false positives without weakening protection. Integrate DLP with SASE services, SIEM/SOAR platforms, MDM, ticketing systems, data classif

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. Collabo

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet's AI go-to-market runs on a simple conviction: the work is the intelligence. The most credible voice in that conversation isn't a marketer who studied the use cases - it's a practitioner who built them. Someone who has run a real enterprise operation on Smartsheet at scale, pushed the platform past its documented edges, wired it into AI workflows before the playbook existed, and can stand in front of a room of skeptical operators and make them lean in. This role sits at the intersection of product marketing, technical storytelling, and field engineering. You'll translate our AI roadmap into narratives the field can sell, prove those narratives with working demonstrations you build yourself, and represent the practitioner's voice in how we position, package, and activate AI across our customer base. This full-time position reports to the VP of AI Market Strategy and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own the practitioner narrative. Turn Smartsheet's AI capabilities — MCP, agentic workflows, connected context — into positioning and use cases grounded in how work actually gets done. Operator-to-operator storytelling backed by things you've built. Carry the story externally. Customer sessions, analyst conversations, community engagement, executive briefings. You'll be one of the most visible technical voices in Smartsheet's AI story, with the depth to survive the Q&A. Build what you preach. Worki

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Cortex team is building the future of AI for enterprise data. This role focuses on the Search infrastructure that powers our flagship products like CoWork, Cortex Code & Cortex Agents fast, reliable, scalable and secure at the enterprise level. You will be building high-performance retrieval engines (leveraging vector search, hybrid search, and semantic indexing) that power Snowflake Cortex. This involves optimizing how billions of rows of data are indexed and retrieved in milliseconds. What you will do in this role: Architect Agentic Runtimes: Build and scale the orchestration engines that execute complex agentic workflows, ensuring low-latency tool execution and robust state management. Scale Context Engineering Infra: Design high-performance systems for RAG (Retrieval-Augmented Generation), including vector database integration, scalable and efficient search indexing, query processing, and result ranking, semantic caching, and automated metadata extraction. Build the "Evals Engine": Develop the automated infrastructure required to run massive-scale golden set simulations, error analysis pipelines, and "hillclimbing" experiments. Productionize AI Workflows: Collaborate with the modeling team to take raw LLM capabilities and turn them into hardened, multi-tenant mi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Ecosystem Partnerships team builds the partner ecosystem that helps users discover, adopt, and get more value from Stripe. We work with a broad range of technology, platform, and ecosystem partners, and collaborate closely with Partner Engineering, Product Marketing, Product, Engineering, and Go-to-Market teams to bring Stripe’s products to market through partners. What you’ll do As a Partner Development Manager (PDM), you will help manage and grow a long tail of partners that make up the Stripe ecosystem. You will create and manage the programs, partner tiers, operating rhythms, and enablement needed to support partners at scale - not simply one relationship at a time. You will help partners understand and adopt new Stripe primitives, product capabilities, and integration opportunities. You will turn partner feedback and market context into clear priorities, coordinate cross-functional work, and ensure that partner programs are effective, measurable, and easy to engage with. This is a hands-on role for someone who enjoys building scalable programs, bringing structure to ambiguous work, and enabling many partners to succeed. Responsibilities Manage a broad portfolio of ecosystem partners through scalable programs, tiers, communications, and operating mechanisms. Help design, launch, and operate partner programs that provide clear value to partners and advance Stripe’s ecosystem and product priorities. Create and maintain partner

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring Security Shift Supervisors in the Rockport, Indiana Area. Duties may include: Communicate effectively with drivers, supervisors, and other team members to coordinate operations. Provide feedback to management regarding scalehouse performance, traffic patterns, or potential issues. Ensure that vehicles (trucks, cars, or containers) are properly weighed upon entry and exit. Operate and maintain the scale system to accurately measure the weight of vehicles and their contents. Record vehicle weights and compare them to required limits (if applicable). Enter weight data and vehicle information into the system or logbook. Ensure all entries are accurate and up-to-date. Generate reports on weight records, receipts, and transaction details for management. Greet drivers as they arrive at the facility. Other duties as necessary. Qualifications: Must be at least 18 years of age Must have a valid driver's license High School diploma or general education degree (GED) Able to pass pre-employment drug screen and criminal background check Previous experience in security supervisor role is preferred Pay and Benefits : Starting pay is $18.00 / Hr Paid time off and paid holida

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring Scalehouse Operators & Document Processors in Rockport, Indiana. Get Paid to Join the Team! We’re offering a $500 Sign-On Bonus* for new full-time hires. To qualify for the bonus: Employment Status: Must be hired as a full-time employee. Retention: Complete a minimum of 90 days of continuous employment. Payout: Must be employed at the time the bonus is issued. A Scale house Operator typically may manage the weight measurements of vehicles that enter or exit the premises and ensure proper documentation for a warehouse. The role involves both administrative and customer service duties in a manufacturing setting. Here are the key duties of a Scalehouse Operator: Ensure that vehicles (trucks, cars, or containers) are properly weighed upon entry and exit. Operate and maintain the scale system to accurately measure the weight of vehicles and their contents. Record vehicle weights and compare them to required limits (if applicable). Check that all documentation and permits are correct and valid (e.g., disposal permits, load tickets). Enforce safety regulations to ensure vehicles are safe to weigh and travel. Ensure that only authorized vehicles enter

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. This is a remote role that requires about 25% travel. Candidates can sit anywhere in the USA. IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and com

MongoDB is the modern database platform and consistently voted the #1 most wanted database , preferred by developers. MongoDB continues to attract the most demanding and innovative companies and development teams in enterprise software. To support this growth, we are expanding our Industry Solutions Team (IST), a flexible, globally distributed organization that helps customers and partners modernize applications and data platforms with MongoDB. As a Forward Deployed Engineer in our Industry ISV Practice, you will work directly with independent software vendors (ISVs) and their engineering organizations to build MongoDB capabilities into their products. You will work in the partner’s codebase, languages, engineering practices, and release process to deliver production-ready integrations, migrations, and product capabilities. The solutions you help build should leave the partner with maintainable code and knowledge, while creating reusable patterns that can accelerate future partner engagements. This is a hands-on application engineering role. You will spend time understanding existing products built on relational databases, designing practical MongoDB approaches, writing production code, and working alongside partner engineers through implementation and rollout. The role requires regular travel and time on-site with ISV partners during key phases of the engagement. Learn more about #LifeAtMongoDB here ! This role will be based remotely in Toronto. What you’ll do at MongoDB In this role, you will: Embed with ISV engineering teams, adapting to their codebase, practices, release cadence, and constraints while understanding their product architecture, industry context, data model, and deployment environment Design and build MongoDB-backed product capabilities, including integrations, data models, indexes, queries, persistence layers, migration tooling, and support for MongoDB alongside relational database editions Design and implement coexistence and migration solu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and pursue new business opportunities. Our mission is to increase the GDP of the internet. We have significant work ahead, which gives you the opportunity to do important work that expands access to the global economy. About the APAC Risk team The APAC Risk team helps Stripe launch and grow products responsibly across a diverse and rapidly evolving region. We work closely with global and regional partners across Product, Engineering, Data Science, Operations, Partnerships, and Risk to identify emerging risks, define practical controls, and make risk decisions easier to execute at scale. The team supports Stripe’s growth in APAC by combining deep regional context with strong analytical judgment. We assess how fraud patterns, payment methods, user behavior, market structures, and regulatory expectations vary across countries. We use those insights to build strategies that protect Stripe and the broader payments ecosystem while preserving a strong experience for legitimate users. What you’ll do As a Fraud Strategist on the APAC Risk team, you will be responsible for identifying and reducing transaction and merchant fraud across Stripe’s products and markets in the region. You will monitor the health of Stripe’s APAC portfolio, investigate emerging threats, and build scalable strategies that reduce losses without creating unnecessary friction for legitimate businesses. You will work on complex and fast moving problems where the available information is often incomplete and fraud patterns evolve quickly. Your work may range from investigating an anomalous fraud trend to designing a regional control, defining a model feature, improving a manual review workflow, or shaping the risk approach for a new product, payment method, or countr

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰£57,000 - £70,000 + Incentive Awards tied to your performance + Benefits ✨ At Monzo our mission is to make money work for everyone. Central to this is making sure the bank is safe and secure for our customers. We’re always keen to hear from people who believe in our mission and want to join us on this journey. We’re looking for a proactive, curious, technically-minded and organised Senior Security Analyst to join Monzo's Security team. Our team is Monzo’s front door to Security, helping the whole business operate securely. This means you’ll get exposure to a wide range of business context and a broad mix of information security work. One day you might be assessing the security of a new supplier; the next you could be supporting an audit or assurance review, assessing the risks of a new product or technology change, updating a policy, or helping a team turn regulatory requirements into practical action. You’ll work closely with security specialists, engineers, product teams, third party risk, procurement, and colleagues from across Monzo to solve interesting problems and strengthen how we effect

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. Collabo

About the Team DoorDash Commerce Platform is our restaurant software business, offering products such as online ordering, branded mobile apps, and loyalty solutions that help merchants grow through their own first party channels. Within this organization, the Merchant Success Operations team ensures restaurants have a smooth onboarding and launch experience and ongoing operational support. The Online Ordering Support team plays a key role in this mission by helping restaurants operate their digital ordering experience day to day. We resolve issues quickly, strengthen operational standards, and improve how merchants experience our product. About the Role The Support Specialist is a frontline role supporting our Online Ordering product, specifically our Enterprise partners. Our customers are merchants, primarily restaurants, who rely on our platform to power their digital ordering experience. This role is responsible for resolving issues efficiently, maintaining high quality support interactions, and ensuring a reliable day to day experience for our merchants. You will manage support tickets across channels, troubleshoot issues end to end, and partner with internal teams to drive resolution when needed. Your work will directly impact merchant success and operational performance. You will be part of a team that is continuously improving how support operates. You will help maintain quality standards, follow established workflows, and identify opportunities to improve documentation and processes based on recurring issues. You will report into the Senior Support Supervisor within the Merchant Success Operations team. You’re excited about this opportunity because you will… Manage inbound support tickets across channels including chat, email, phone, and SMS Troubleshoot and resolve customer issues end to end with clear communication and follow up Escalate complex or high impact issues with complete context and proper documentation Deliver high quality, empathetic, and effic

MongoDB is the modern database platform and consistently voted the #1 most wanted database , preferred by developers. MongoDB continues to attract the most demanding and innovative companies and development teams in enterprise software. To support this growth, we are expanding our Industry Solutions Team (IST), a flexible, globally distributed organization that helps customers and partners modernize applications and data platforms with MongoDB. As a Forward Deployed Engineer in our Industry ISV Practice, you will work directly with independent software vendors (ISVs) and their engineering organizations to build MongoDB capabilities into their products. You will work in the partner’s codebase, languages, engineering practices, and release process to deliver production-ready integrations, migrations, and product capabilities. The solutions you help build should leave the partner with maintainable code and knowledge, while creating reusable patterns that can accelerate future partner engagements. This is a hands-on application engineering role. You will spend time understanding existing products built on relational databases, designing practical MongoDB approaches, writing production code, and working alongside partner engineers through implementation and rollout. The role requires regular travel and time on-site with ISV partners during key phases of the engagement. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. What you’ll do at MongoDB In this role, you will Embed with ISV engineering teams, adapting to their codebase, practices, release cadence, and constraints while understanding their product architecture, industry context, data model, and deployment environment Design and build MongoDB-backed product capabilities, including integrations, data models, indexes, queries, persistence layers, migration tooling, and support for MongoDB alongside relational database editions Design and implement coexistence and migra