Content Management Sr Analyst Jobs

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview The Senior Product Analyst partners with Product Leadership, business stakeholders, and delivery teams to shape product strategy into measurable outcomes and executable work. This role leads discovery and analysis efforts to define product goals, customer needs, and success metrics, and ensures alignment across stakeholders on scope, tradeoffs, and intended value. The Senior Product Analyst takes a “business process first” approach—deeply understanding current-state workflows, pain points, controls, and data flows, then defining future-state processes and capabilities that enable modernization. The role drives decomposition of complex business problems into capabilities, features, and well-formed user stories with clear acceptance criteria, and ensures teams have the context needed to deliver effectively. This position plays a key role in product execution by owning requirements quality, supporting backlog readiness, and proactively identifying risks, dependencies, and decision points. The Senior Product Analyst also contributes to customer-driven design and continuous improvement by incorporating user research, usability findings, operational insights, and market/industry trends. Cross-functional leadership is expected across UX, Change Management, Engineering, Architecture, Data, Risk/Controls, and other horizontal teams to support delivery, rollout, and adoption.</

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. In this role you will Lead and grow the team Manage and coach a team of Technical Support Engineers Set clear expectations for technical depth, response quality, and ownership, and give direct feedback Design a coverage model that works across time zones, including on-call and escalation paths Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes Own and report the team's core metrics: CX, time to resolution, escalation rate, and more Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Marketing & Privacy Engineering (MPE) builds trusted, privacy-aware consumer web experiences and measurement systems that enable sustainable growth. Within MPE, the Marketing pillar owns Affirm’s Logged-Out Web experiences, web experimentation, client-side tagging, marketing technology integrations, attribution, and measurement. As a Senior Software Engineer, you will build the data and measurement foundations that connect consumer acquisition activity across paid media, SEO/AEO, and other growth channels to downstream outcomes such as signup, conversion, and GMV. You will work at the intersection of data engineering and marketing technology, building reliable pipelines, identity and event data systems, attribution and conversion measurement, and integrations across our marketing and data ecosystems. You will partner closely with Engineering, Product, Marketing, Analytics, and Data Engineering so that consent, tagging, identity, and consumer-data requirements are incorporated into measurement architecture from the start. This role is a strong fit for an engineer who enjoys ambiguous cross-functional problems, cares deeply about data quality and operational reliability, and wants to build durable measurement capabilities that help teams understand the effectiveness of consumer growth investments. What You'll Do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Marketing & Privacy Engineering (MPE) builds trusted, privacy-aware consumer web experiences and measurement systems that enable sustainable growth. Within MPE, the Marketing pillar owns Affirm’s Logged-Out Web experiences, web experimentation, client-side tagging, marketing technology integrations, attribution, and measurement. As a Senior Software Engineer on MPE, you will help shape the architecture, reliability, and evolution of high-traffic consumer web experiences while building the instrumentation and integrations that connect those experiences to Affirm’s growth and measurement systems. You will work across modern web applications, experimentation, Google Tag Manager and server-side GTM integrations, conversion tracking, advertising and marketing APIs, and observability. You will partner closely with Product, Marketing, Analytics, Data Engineering and adjacent platform teams to ensure that web experiences are performant and measurable and that consent, cookies, tagging, and consumer-data requirements are considered from the start. This role is a strong fit for an engineer who enjoys owning complex web systems, solving ambiguous cross-functional problems, and raising the technical quality and operational reliability of the platforms they work on. What You'll Do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proact

Asana is seeking an experienced and empathetic Software Engineer to join our AI Teammates Experience team. Asana’s AI Teammates are fundamentally changing the way teams collaborate in and outside of Asana by giving teams access to AI agents that can take on tasks and collaboratively work with human colleagues to complete them. You’ll be building engaging experiences that enable our customers to work effectively with their AI Teammates. You’ll build the interaction and product surfaces for teams, users, and admins, working closely with foundation teams on prompting systems, evaluation/testing infrastructure, and agent capabilities. We’re looking for an engineer who is passionate about AI, curious to learn about everything from how people interact with agents to prompt engineering. This role can be based in our San Francisco offices with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. About the team AI Teammates Experience owns the end-to-end user-facing experience of AI Teammates, from first discovery and adoption through ongoing collaboration. We build for three core audiences: teams, admins, and individual users. We help teams create, discover, interact with, and manage their AI Teammates; help admins deploy AI Teammates successfully in their organization; and help users discover and work with their Personal Teammates. About Asana AI Teammates AI teammates are autonomous, specialized AI agents designed to work alongside human teams, handling complex, multi-step workflows like product management, customer service, and sales. They can help teams make progress across workflows around the clock, share context to boost productivity, and act as collaborato

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Serve as a technical subject matter expert within our firm’s third-party information security risk management program Perform in-depth security assessments of new and existing third parties that access, process, store, or transmit firm information Evaluate the design and effectiveness of third-party security controls across technical environments and service delivery models Analyze business use cases, data flows, system integrations, and technical architectures to establish appropriate risk context Review security evidence, including assurance reports, certifications, penetration tests, vulnerability assessments, policies, and architecture documentation Assess controls across identity, cloud and infrastructure security, network security, vulnerability management, data protection, monitoring, incident response, and application security Engage third parties and internal technical stakeholders to validate responses, investigate control gaps, and evaluate remediat

Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. Ideally you have been the sole IT person at a startup before and are excited to be an early member of the team here at Scale. You focus on patterns and don't like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all! You will: Onboarding Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision laptops and peripherals, and ensure every new hire is productive on day one. Create accounts and assign role-based access across our identity and SaaS stack (Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Microsoft Entra ID/M365). Enroll and configure devices (Mac and Windows) in MDM with required security baselines before handoff. Lead new hire IT orientations, covering security expectations, core tools, and how to get help. Offboarding Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day. Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day. Maintain auditable onboarding/offboarding checklists to support security and compliance reviews (e.g., SOC 2 access controls). Ticket Queue & Support Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request. Meet first-response and resolution SLAs; keep requesters informed and tickets updated until closure. Escalate appropriately with clear context and reproduction steps. Analyze ticket trends to find recurring issues, then eliminate them through documentation, self-service, or automation. Build and maintain knowledge base articles fo

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! About the Role: We're looking for a thoughtful and detail-oriented Trust & Safety Analyst to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs. In this role, you'll help ensure a positive, safe, and welcoming environment across our global community by working with partners and players to resolve concerns with care and consistency. You'll manage a caseload of investigations, communicate outcomes internally and to our community. You will collaborate with internal teams to promote transparency, fairness, and trust. By blending case management, policy application, and trust & safety principles, you'll play an important role in maintaining the integrity of our play spaces and supporting a healthy experience for our game communities. Responsibilities: Conduct complex, sensitive investigations end to end, gathering evidence from internal systems and external context, documenting findings, and applying program rules with sound judgment. Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions. Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with ti

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role You’ll own AI-assisted coding within Sentry’s Platform Engineering organization, building the systems and workflows AI coding agents need to contribute reliably to our codebase. Your work will span engineering teams, with Developer Infrastructure as your home base. Your first focus will be making internal developer systems accessible to agents. Many workflows currently depend on human interaction through a UI. You’ll identify the most valuable gaps, expose those capabilities through APIs, and connect tools such as Claude Code to complete development workflows. From there, you’ll improve the quality of AI-generated pull requests and automate recurring engineering work, including dependency upgrades, minor bug fixes, and maintenance. You’ll build the context and execution environment agents need: relevant repository information, tools and permissions, state management, tests, logs, recovery mechanisms, and evaluations. You’ll partner with engineers across Sentry to understand where agents succeed, where they fail, and which changes improve the development process. This role combines technical direction with hands-on implementation, from choosing the problems to solve through building, measuring, and improving the solutions. This role is based in San Francisco, with three days per week in the office to work closely with Platform teams and engineering leadership. What You’ll Do Set priorities for AI-assisted development at Sentry, using engineer feedback and workflow data to identify where agents would provide the most value. Make internal developer systems accessible through APIs and build integrations enabling a

Scale's Generative AI business unit is at the front of the industry, fueling the development of frontier AI models. As a Product Operations Manager, you will build and support the critical processes and platforms that drive our daily operations. This multi-faceted role requires a unique blend of product, operations, and analytics as we architect the future of the business. Success in this role requires the ability to translate complex requirements between technical teams and operational stakeholders, and to earn the trust of both to influence the direction of Scale’s products. You will own the ops product connection and lead our highest priority initiatives. You will: Own the connection between Operations and Product. Surfacing the needs of operators across the GenAI business, building the case for what should be built next, and shaping a product roadmap grounded in the reality of running frontier data projects Modernize operations tooling with agents. Identify which processes should be managed by agents, partner with engineering to connect tools, hillclimb the agents through evals, and redesign the workflows around them Drive our highest-priority, operations-intensive initiatives end to end, from planning through execution and adoption across the organization Partner with Product and Engineering leads to define success metrics, track how initiatives are performing, and make data-driven decisions Be the voice of the operator across Scale’s Product and Engineering teams. Provide operator context, early feedback on features, and connect with the right stakeholders to build successful products Leverage data analytics tools (SQL, Python, coding agents) to quantify the impact of operational problems, inform prioritization, and measure whether what we ship actually works Ideally, you'd have: 4+ years of experience in Product Operations, Technical Program Management, Strategy & Operations, or delivery operations within high-growth tech environments; the

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Consumer Verticals team explores how ChatGPT can become meaningfully more useful in important areas of people’s lives, including health, finance, and emerging agentic experiences. We work across research, engineering, product, design, and domain experts to turn increasingly capable models into intuitive, trustworthy consumer products. Our work combines the reach of ChatGPT with the depth required to serve distinct user needs responsibly. About the Role In this role, you’ll lead the end-to-end design of new consumer experiences across emerging verticals. You’ll explore how ChatGPT should adapt to different contexts, translate complex model capabilities into clear product interactions, and establish patterns that can scale across multiple domains. This is a highly generative, zero-to-one role. You’ll move between broad product vision and detailed interaction design, creating prototypes that help teams learn quickly and polished experiences that are ready to ship. You’ll also navigate domains where trust, accuracy, safety, and user agency are essential. This role is based in our San Francisco HQ. We offer relocation assistance to new employees. In this role, you will: Shape the product and design direction for purpose-built consumer experiences across areas such as health, finance, and general consumer agents. Design and ship high-quality products from early concepts and prototypes through detailed interaction design and final visual execution. Define how ChatGPT should behave in different domains while preserving a coherent, distinctly OpenAI experience. Explore new interaction models for AI systems that can understand context, support complex decisions, and take action on a user’s behalf. Partner closely with research, engineering, product management, safety, and domain experts to turn technical capabilities into useful and responsible products. Con

About Capco Capco is a global business and technology consultancy dedicated to the financial services industry. We combine deep industry expertise with consulting and technology capabilities to help leading financial institutions solve complex challenges and deliver meaningful transformation. Across APAC and globally, we partner with banks and financial institutions on programmes spanning business transformation, digital and technology change, operating model transformation, regulatory change and large-scale programme delivery. As we continue to grow our Malaysia practice, we are looking for people who want to work at the intersection of banking, transformation and consulting, taking on meaningful client challenges and helping shape the future of financial services. Role Overview We are looking for experienced Business Analysts and Senior Business Analysts with strong banking domain experience to support complex business and technology transformation initiatives across our financial services clients. You will work closely with business, product, operations and technology stakeholders to understand business challenges, analyze current-state processes and capabilities, define future-state requirements, and translate these into clear and actionable outcomes for delivery teams. We are particularly interested in candidates who have worked on banking transformation programmes within domains such as Retail Banking, Private Banking & Wealth Management, Corporate & Transaction Banking, Payments, Capital Markets or other banking products and functions. This role goes beyond requirements documentation. You will be expected to understand the business context and banking domain, challenge requirements where appropriate, connect business needs with technology solutions, and help drive transformation from initial discovery through implementation. What You'll Do Business Analysis & Requirements Management Lead and facilitate discovery sessions, workshops and stakeholder

The People Analytics Team at Datadog uses data to help our growing organization make better people decisions. We're expanding our workforce planning capabilities to support how we grow and structure our teams. In this role, you'll help build and maintain the data foundation behind our headcount and capacity models, partnering with FP&A, Recruiting, and PBPs to keep workforce planning grounded in clean, trustworthy data. At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Automate and expand Datadog’s headcount-driven capacity modeling, improving the underlying data pipelines and insights that they surface Build and maintain data models covering headcount, positions, and hiring pacing, keeping them accurate as business context changes Own the position data audit process, establishing and maintaining a source of truth for open, filled, and planned positions across the business Support workforce forecasts by analyzing attrition, mobility, hiring, and promotion trends in partnership with the broader People Analytics Insights team Partner with our People Tech teams (HRIS, Recruiting Ops, developers) to shape the headcount management tech roadmap, driving for infrastructure and tooling that reduces friction and unlocks better data Serve as a point of contact for stakeholder questions on workforce planning data, handling day-to-day communications and support requests Contribute to the overall maturity of workforce planning at Datadog by improving how data is sourced, modeled, and shared Run external benchmarking analyses to inform headcount planning by researching labor market data, translating it into internal-ready insights, and publishing findings for stakeholders Who You Are: 5+ years of experience in workforce planning, people analytics, FP&A, or

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Product Okta’s Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation. The Team The Organizations team is expanding Auth0 to help B2B SaaS applications easily manage access for their own customers and partners, at scale. We make it possible for enterprise SaaS users to log in with the right set of permissions within the right context, and for our B2B customers to onboard access for their customers easily. Our work is cross-cutting and always heavily customer driven. We work in NodeJS (JavaScript and TypeScript) and use PostgreSQL for our data needs. Our services run on AWS and Azure and we lean heavily on containers for both our development and production needs. If you have keen eye for good user experiences and enjoy solving hard problems at scale we can’t wait to talk to you. What you’ll be doing Collaborate with engineers both inside and outside the team to design and deliver powerful new enterprise functionality for our SaaS customers - both for the login flow itself and for Auth0’s direct and self-service management capabilities Every now and then, help drive improvements to shared stacks o

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Staff Software Engineer for our Frontier Security AI team. Snowflake's Frontier Security AI teams develop production-grade LLM applications, intelligent agents, AI infrastructure, and evaluation systems for enterprise customers — products that must meet a high bar for quality, security, reliability, and efficiency while operating over sensitive data at large scale. In this role, you will lead the design and development of our Agentic Harness and agent evaluation platform, working across product, infrastructure, applied AI, security, and modeling teams to take new capabilities from prototype to dependable customer value. AS A STAFF SOFTWARE ENGINEER AT SNOWFLAKE, YOU WILL: Architect and build the Agentic Harness that executes complex, multi-step AI workflows across models, tools, data, and services. Design stable interfaces for tool execution, context construction, state management, memory, permissions, retries, fallbacks, and human review. Own agent quality end to end by building evaluation harnesses, representative datasets, automated graders, experiment pipelines, and release gates. Convert ambiguous reports such as "the agent feels worse" into measurable failure modes, reproducible tests, and durable fixes. Analyze production agent trajectories to identif