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Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Practice Architect - Data Security to join our team. This is a Remote role reporting to the Sr. Manager, Global Practice Architects in the CS Technology Practices team. The Practice Architect for Data Security serves as a post-sales technical authority for the Data Security portfolio, actively leading customer delivery on complex and first-of-kind deployments while simultaneously driving technical practice development. In this role, you will own the end-to-end enablement content, reference architectures, and field methodologies that empower the broader Professional Services organization. What you’ll do (Role Expectations) Actively lead design and implementation for complex, first-of-kind, and strategic customer engagements across discovery, classification taxonomy, and policy architecture Own the practice content portfolio end-to-end, maintaining the practice library and creating

About the role Rubrik's Customer Success and Renewals organization is the operational backbone that keeps our retention and growth motions running as a measurable, automated, insight-driven system. We're looking for a senior Customer Success Operations professional to be the operational engine behind these motions — building the automation that removes manual toil, turning scattered data into trusted analytics, and acting as the connective tissue between Customer Success, Renewals, RevOps, Product, and Engineering. What You'll Do Design and build automation across the customer lifecycle — onboarding, adoption tracking, renewal triggers, risk alerts, health-score refreshes — replacing manual workflows with scalable, self-refreshing processes. Partner with Product and Engineering to instrument customer and telemetry signals into the reporting layer, and coordinate on closing technical/product gaps surfaced by CS and Renewals data. Build and own CS/Renewals dashboards and executive data packs covering GRR/NRR, renewal trends, churn/downsell drivers, at-risk accounts, health distribution, adoption, and time-to-value. Design and govern product metrics across product/eng and post sales teams; own data integrity across Salesforce, the CS platform, Snowflake, and Tableau. Apply AI/LLM tools to automate reporting, build workflows and frameworks from scratch, accelerate analysis, and reduce manual operational work — and help set the standard for how the post-sales org uses AI to scale. Act as the operational bridge across RevOps, Sales Ops, Finance, Support Ops, Enablement, and Data/BI — leading cross-functional programs and driving alignment on data, definitions, and scaling initiatives. Deliver ad hoc and recurring analysis that turns raw data into decision-ready insight for CS and Renewals leadership. Experience you’ll need Minimum of 6 years in Customer Success Oper

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role… We are hiring a Director of CS Operations to own the operating rhythm of our post-sales organization globally: Customer Success, Professional Services, Support & Moderation. This is a player/coach role, our first Post-Sales Operations leadership seat in North America, alongside existing EMEA coverage. This role reports to the VP of Revenue Operations. What you’ll be doing… Renewal forecasting and health-score inspection. Own renewal forecast methodology, accuracy, and variance analysis end to end; run the health-score and renewal-risk inspection cadence; build leading indicators (usage/adoption signals, engagement decay, ticket volume, time-to-value, save rate) that make the forecast defensible before the quarter ends. Predictive retention modeling. Build and own a rolling 12-month GRR/NRR retention model that surfaces cohort-level risk before it reaches the escalation point, not after. Post-sales process and policy. Own the customer lifecycle process architecture: onboarding stages and exit criteria, health-score methodology, QBR and renewal-prep cadence, escalation and save-play processes, and Sales-to-PS, PS-to-CS handoffs, including how expansion and renewal conflicts get resolved. Capaci

By submitting your resume, you’re expressing interest in our 2027 RDSS (Research and Development Substitute Services) program. Please confirm your eligibility with the local district office before applying the role. NVIDIA's invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, we are increasingly known as “the AI computing company”. We are looking to grow our company, and grow our teams with the smartest people in the world. What you’ll be doing: You will work with ground breaking technologies for the Tegra SoC and various NVIDIA embedded platforms Implement power and thermal management software features in Linux Kernel and user space Collaborate with power architects, hardware and software engineers on usecase power estimation, power and performance optimization What we need to see: MS in CS, CE, EE, Systems Engineering or related software/hardware engineering major Software development experience with a significant focus on Linux Excellent C programming/debugging skills within Linux kernel and user space software Background with working on embedded systems and ARM processor specific System-level debugging experience and problem-solving skills Excellent communication skills Ways to stand out from the crowd: Experience in working with the Linux and open-source software communities Understanding of the Linux power management features (scheduler, dynamic frequency scaling, runtime power management, su

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Data Science sits at the heart of how Coinbase builds products and makes decisions. We partner with Product, Engineering, and Design to shape roadmaps, understand our users, and move the company's bottom line through rigorous experimentation, analytics, and advanced modeling. As a Data Scientist on the Consumer team, you'll improve the customer experience across Coinbase's consumer products — including spot and advanced trading, yield, Coinbase One, international expansion, and new launches such as prediction markets and equities trading. You'll define key metrics, build measurement and causal frameworks, and translate insights directly into product strategy and shipped improvements. What you'll do: Drive analysis and deep dives on ambiguous business problems, delivering insights and recommendations that guide team decision-making Own a broad scope of data and metrics — from core logging to polished data visualizations Lead code reviews, contribute SQL and Python expertise, and maintain reliable ETL pipelines Uphold a high bar for statistical rigor, ensuring experimentation and causal analyses build genuine confidence with stakeholders Required Skills and Experience: BA/BS in a quantitative field (Math, Stats, Physics, CS, or similar) with 5+ years of relevant experience, or a PhD with 3+ years of relevant experience Proven track record of delivering impa

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Your journey as a Software Engineer Working in our team you will: Think creatively to find optimal solutions to our complex, often ambiguous problems Participate in all stages of developing and serving new platforms for various AI solutions and improving existing Snowflake’s functionalities in the AI domain Work closely with other research, engineering, and business teams to understand and shape the short and long-term product development strategy Serve as a mentor to less experienced engineers, researchers, and product managers Ideal candidate 3+ years of experience writing production-quality scalable code using backend languages (preferred Go, Java, C++, Python) BSc in a technical field (AI/ML, CS, DS, Physics, Math, etc), MSc/PhD is a plus Professional level in building SDKs / web service APIs (REST/ gRPC) Experience with software engineering best practices (programming, testing, version control, CI/CD, docker/Kubernetes, Jenkins, agile development, etc) High levels of curiosity and eager enthusiasm for open-ended problems. Experience and interest in problem formulation based on relatively abstract information Ability to articulate results and complex concepts to leadership Must be able to produce solutions independently in an organized manner, work in a team, and also b

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The GTM Strategy & Operations, Frontier team coordinates how Anthropic's research reaches the market: how we run model launches commercially, how we partner with Capacity teams to allocate a finite compute supply across customers and surfaces, and how we translate what the field learns into reads that Research, Product, Finance, and GTM leadership act on. One tangible example of the work this role will contribute to is new model and product introduction: the end-to-end commercial run of a model, product or capability release, from identifying market opportunities to preparing customer cohorts and the field through to the adoption readout that shapes where we go from there. We are hiring for someone who can run a high-stakes cross-functional program where the bar for execution is sky high, author the strategic analysis and readouts executive leadership needs, and create and optimize repeatable methodologies. This role reports to the Global Head of GTM Strategy & Operations, Frontier, and sits at the interface between GTM, Applied AI, Product, Research, Security & Safeguards, Finance, and Compute. Key responsibilities Run launches Serve as GTM DRI for product and model launches: own account selection for pre-launch, coordinate field readiness across scaled pre- and post-sales teams, and run the launch-week operating room with extreme ownership. Synthesize customer adoption signal (usage patterns, migration behavior, qualitative feedback from the field) into actionable reads for executive leadership across the company Design and run the field response loop: how AE, CS, Applied AI and customer respon

About the role The Customer Success Manager - Growth and Retention is responsible for reducing churn, improving customer health, and protecting recurring revenue through early risk detection, cross‑functional mitigation, and scalable retention programs. The role partners closely with Renewals, Customer Success, Customer Engagement, Competitive Intelligence, and Pricing & Packaging to orchestrate coordinated customer‑save strategies. This role also provides renewal objection handling expertise , enabling teams to navigate downsells, downgrades, competitive threats, pricing pushback, TCO/ROI concerns, and budget constraints. The ideal candidate excels at influencing cross‑functional teams, handling commercial risk, and translating customer insights into save actions. What you’ll do 1. Churn Risk Identification & Health Intelligence Maintain a standardized customer risk scoring framework leveraging health signals, product usage, support patterns, sentiment, and competitive exposure. Identify early risk indicators (e.g., discount cliffs, adoption gaps, under-deployed licenses, sponsor turnover). Partner with Renewal Ops, Data team to automate risk workflows in Salesforce Collaborate with Competitive Intelligence to map competitive displacement trends and update counter strategies. 2. Cross‑Functional Risk Orchestration (Renewals, CS, CI, Pricing) Lead weekly renewal risk reviews/war rooms with Renewals, CSMs/CEMs, and Sales to align on mitigation actions. Build account-level mitigation plans that include adoption interventions, executive alignment, value reinforcement, and commercial flexibility. Partner with Pricing & Packaging and Deal Desk to design controlled commercial offers (e.g., term/ramp, New Product Introductions, New SKU Impact, Product Bundling etc). Escalate systemic product, billing, or support issues and track resolution. 3. Renewal Objection Handling Serve as the subject‑matter expert for Renewals by providing guidance, playbooks, and

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Solutions Engineer (SE) delivers technical sales and product consultancy services to NewBiz, partners and Customer Success. The goal for the SE is to be responsible for the free trials and to help increase win rate and deal size. The SE also helps with maintaining and increasing product knowledge in the NewBiz & CS departments as well as assisting with pre- and post-sales activities and tracking accordingly via Salesforce. What you'll be doing: The SE is required to maintain a good balance in relation to product knowledge, focus on product reach and make sure that Trustpilot can close business by: Set up and run new trials. Participate in pre-sales activities coordinated by sales reps. Coordinate pre-sales activities with allocated sales reps (sales teams). Work closely together with Support, Customer Success, Sales Ops and New Bizz Maintain and update trial reporting accordingly Assist CS in technical solutions for upsells and renewals. Enterprise prioritisation including troubleshooting. Refresher & scope training for trials & supporting modular trials on Ents accounts. CS winback trials Sales clinic. Personalised sessions looking with reps at hard-to-convert leads with technical blockers(e.g. Automation issues, lack of te

About the Job: LaunchDarkly is looking for an Enterprise Developer Advocate to build a new motion from the ground up: education-first technical sessions inside our largest accounts. Most enterprise customers know LaunchDarkly for one thing. Inside those same companies are teams shipping AI features, running experiments, and managing risky releases who have never met us. You'll design and run sessions that teach those engineers something genuinely useful, build internal champions alongside our account teams, and surface expansion opportunities the field can act on. This starts as a pilot, and how it scales will be shaped by what you prove. It's a role for someone who wants to own a motion, not a queue. Responsibilities: Build the motion: design the Enterprise Developer Advocacy program from pilot to repeatable practice, including session formats, account selection criteria, readouts, and measurement Run sessions inside target accounts: deliver education-first technical sessions (agents and AgentControl, safe rollouts, experimentation, runtime control) tailored to each account's stack and use cases Build champions with the field: partner with AEs, SEs, and CS to identify accounts, find and develop internal champions, and hand off what surfaces cleanly to the teams who should own it Keep it credible: protect the non-promotional, education-first nature of the sessions; this motion works because it isn't a sales pitch Prove it with evidence: instrument the pilot, produce session readouts, debrief with reps, and make the scale, adjust, or stop recommendation based on what the data shows Shape what comes next: as the motion proves out, define how it scales, including the playbook future advocates would run Qualifications: A background spanning at least two of: developer advocacy, solutions engineering, developer education, technical marketing Comfortable in enterprise rooms: you can teach a technical session to fifty engineers and handle hardball questions from a skeptical

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. Because you can't get AI security right without getting identity right, Okta secures the modern AI workforce by turning autonomous agents and AI tools into managed, verifiable identities within a single, unified control plane. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta’s Scale Customer Success Team Okta’s Scale Customer Success team is rapidly expanding its scope, with a focus on driving outcomes to help customers achieve elevated security posture and accelerated time to value. You will be a part of leading a world-class CS team that is responsible for the adoption of Okta

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Agent Infra team builds the infrastructure that runs autonomous AI agents at Roblox for millions of creators building experiences on our platform, and for thousands of Roblox engineers shipping production code every day. Agent workloads break the assumptions most infrastructure is built on. They run for hours instead of milliseconds, they're non-deterministic, they execute code nobody wrote, and they need real credentials against real systems to be useful at all. Making that safe, durable, and cost effective at Roblox’s scale is the hard problem our team is solving. As an early member of the Agent Infra team you’ll work alongside an experienced engineering team on systems that are already in front of real users, at scale, in a field that didn’t exist two years ago. You Are Early in your career : 1-3 years of professional experience or a recent grad; with strong CS fundamentals and an interest in learning infrastructure, distributed, and agentic systems. Someone who builds things: You have projects, internships, or open-source work you'd genuinely enjoy walking us through. Into AI agents. You've built something with them, even something small, and you can tell us what broke. Comfortable

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Sr. Manager, Commercial Customer Success, East Region you will lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for our commercial customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven. You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Account Management leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy. What you’ll do as a Sr. Manager, Commercial Customer Success at Vanta: Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management Define strategies and coach your team to achieve KPIs including revenue retention and customer health Through coaching your team, drive adoption of effec

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Revenue Strategy & Operations team at Mixpanel partners with Regional and Global Business Leaders to set and execute revenue strategy across the customer lifecycle. We build the strategy, operational processes, reporting infrastructure, and decision-making frameworks that make our GTM teams successful. About the Role As Senior Customer Strategy & Operations Manager, you’ll be the strategic advisor and operating partner to our VP of Global Customer Success. You’ll own how we understand, retain, and grow our customer base - diagnosing what drives upsell, what predicts churn, and what we need to build to scale the post-sales motion. This isn’t a role where you inherit a clean process and tune it at the margins. You’ll get your hands dirty in customer-level data, design the systems that turn signals into action, and build AI-powered tooling. You’ll work directly with CS leadership day-to-day and feed field-level insight back into the broader Revenue Strategy team and GTM leadership. You bring the structured thinking of a consultant and the bias for action of an operator. You’re equally comfortable in a strategy session with the VP and three layers deep in a SQL query. Responsibilities Customer analysis at the account level. Get hands-on with the data to understand what drives expansion, what predicts churn, and where the highest-leverage interventions live. You’ll connect product usage signals, customer health, and commercial outcomes and translate the findings into decisions the CS org acts on. Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we